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Solsneaks Opiniões 

72
•
TrustScore: 4 em 5

4,0

Loja de calçado
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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ordered trainers and it said it would be here within 5-7 days 2 weeks later it still hasn’t arrived and then 1 more week later I got a refund out of nowhere . No contact about the shoes during this ti... Ver mais

Classificada 5 em 5 estrelas

Absolutely brilliant experience last week picking up my daughters Xmas present. One of the shoes wasn't quite right, they let me swap with no problems at all and also noticed the box was damaged an... Ver mais

Classificada 5 em 5 estrelas

A while ago i bought a pair of red and white new balance 550 from solsneaks and i had an excellent service, next day deliver and they were great with communication. I ended up buying another pair of... Ver mais

Classificada 5 em 5 estrelas

Best shop to buy from!!! The service/ item/ pricing all on point highly recommend it’s my 3rd time buying from these guys and as always an absolute pleasure thanks once again Solesneaks 🙏

Informações sobre a empresa

  1. Loja de calçado

Escrito pela empresa

Solsneaks | Sneaker Store Only Limited Sneakers, All items available on our website, Authenticity guarantee, Shop with confidence, Leicester Based

Informações de contacto

4,0

Bom

TrustScore: 4 em 5

72 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,0

Todas as opiniões

(72)

0 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

I haven’t received all my items

I haven’t received all my items, 2-3 items were missing and they haven’t replied about it yet

24 de janeiro de 2023
logótipo da Solsneaks

Resposta da Solsneaks

Hi Jayveer, We apologise you have had missing items from your order. I have sent you an email regarding the missing items, If you could let me know which items are missing I will get this amended for you as soon as possible. During the time of your order a substantial amount of items were purchased and shipped out, we apologise all of your items were not sent to you. Once I am aware of which item's you did not receive i can get this sent out to you as soon as possible.
Kind regards

Classificada 1 em 5 estrelas

Unprofessional and Bad Service

I ordered shoes and was informed they did not have the size I ordered. I then was asked to pay more money for the shoes. Unprofessional and awful service. Would not recommend.

1 de janeiro de 2023
logótipo da Solsneaks

Resposta da Solsneaks

Hi there,

Thank you for taking your time to leave us a review, we apologise for your experience.
Unfortunately the website was not updated at the time you had purchased those shoes.
We had attempted to fulfil your order however we were unable to locate that size for you. We offered to send an alternative size or style however you did not want to have an alternative. Therefore we couldn't fulfil your order.

We hope in the future you can purchase with us again and have a better experience.

Kind regards

Classificada 5 em 5 estrelas

Absolutely brilliant experience last…

Absolutely brilliant experience last week picking up my daughters Xmas present. One of the shoes wasn't quite right, they let me swap with no problems at all and also noticed the box was damaged and offered a new one.
I will definitely be back, even just to say hello to the lovely couple who own the business.
I could have stayed all day chin wagging..
Thankyou again!!

1 de dezembro de 2022
Classificada 5 em 5 estrelas

This shop is incredible

This shop is incredible! They can get anything you want! They know their stuff and have connections for sourcing any rare and exclusive trainers! Thanks guys 🤙👍

3 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

store review

Got some trainers today that I’m in love with. Workers were both polite and friendly. 100% recommend

20 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant products and stylish shop

I have been into Solsneaks two times and both times the staff have been welcoming and very informative on their products. The shop is stylish and they have a wide range of products. I would recommend going in for a look!

30 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve been to solsneaks multiple times…

I’ve been to solsneaks multiple times for sneaker purchases and other various items and each and every time I have been amazed by the customer service and the general friendliness of the staff and the quality of the products sold I can highly recommend solsneaks to anyone looking to buy some awesome sneakers

14 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Selling faulty trainers

Selling faulty trainers. Refuses to replace the shoe or refund. Having to go through trading standards

8 de agosto de 2022
Opinião espontânea
logótipo da Solsneaks

Resposta da Solsneaks

Hi there, we have spoken with yourself and offered a repair of good will due to the damage being caused by the treatment to the shoe.

We have been advised by trading standards we can offer a repair or replacement we have chosen to repair the shoe however you have chosen to deny the repair.
Trading standards only deal with businesses, you would be dealing with consumer rights.

We have offered to repair the shoe, however you have refused this.
You purchased the trainer 3 months ago. We can’t do anything else as you’re refusing to bring them in store for us to see them and get them repaired.
We have been threatened and had yourself screaming down the phone to us and now leaving a bad review, we will not take bullying behaviour.
Please people reading this we offer excellent customer service, and provide excellent trainers for our sneaker heads

Classificada 5 em 5 estrelas

Lovely staff, super helpful

Staff were super helpful, didn’t have my size in stock in the Yeezy slider but suggested another size as they run small, which fit perfectly. Happy customer as I left with what I wanted!

15 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Dunk lover

Bought shoes from both in store and online. So accommodating and have a huge range of shoes!
Both the owners are so lovely and super helpful!

14 de setembro de 2022
Opinião espontânea

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