Solware Ltd Opiniões 

Visited today for second time although a three hour round trip again was very impressed. Huge amount of stock,fantastic service and very knowledgeable staff. Also given a coffee which was a welcome extra. Brought a zulus v2 which seems to be out of stock everywhere else.

I originally purchased a Webley Alecto pistol second hand from Solware back in August. As it was my first experience dealing with the company I travelled up from Kent to Tamworth to collect it personally. It was in excellent condition as described by Hayden who couldn't have been more helpful swapping the original .177 barrel fitted to it for the .22 barrel also supplied with it while I waited, before giving me a full run down on everything. I'm very happy with my purchase (it's a great pistol to shoot with) and as a result of that very positive experience service I travelled back to Tamworth yesterday to pick up a Hawke optical sight which Hayden fitted, zeroed-in on the indoor range for me and even cut a new foam surround for it in my gun case. The price was as stated over the phone and I got a cup of coffee into the bargain! Why go all the way to Tamworth from Kent? Because Hayden, Carl and the team at Solware treat you like a valued customer, and to me that's what really counts.

I used Solware a few years ago, as i found the staff polite, helpful and courteous , I decided to give them a visit as I was looking to start shooting again. I must say I was not disappointed with the level of service and how helpful the staff still are, explaining everything about my purchase in detail and a chat also my 65 mile round trip was well worth the service I recieved, Thank you all and hope to see you soon.🙏👍

As always all the staff were helpful curtious and made the choosing of a new air rifle a joy . Adan went that extra mile setting up the scope on the rifle so it was ready to take to the gun club. I can not recommend Solware and the staff enough . Once again guys many thanks. I will most definitely be back . All the best Mark

Amazing service as always Hayden was absolutely brilliant the level of service you receive at Solware is outstanding… If you are looking for outstanding service and knowledge look no further than Solware Ltd you won’t be disappointed…
Thanks once again for the amazing service as always 👍..

Amazing service very knowledgeable and more importantly customer service, was looked after by Aiden who was fantastic, mounted and zeroed in the scope i purchased, even down down to pellet advice, many thanks will be visiting again.

Graham.

I recently Purchased a air gun for solware and found it to have a couple of issues when I first used it, I took it back to them and within half an hour they sorted it out, I now have a fully functioning rifle, I found there after sales service to be first class and would recommend them to anyone

Great place with a lot of cool stuff! Staff are really friendly and knowledgeable,
Highly recommended will definitely be returning.
Thanks again

What a great company to deal with. I ordered a RAW TM1000 from them and the whole experience was first class. I will definitely use them again.

Once again a brilliant experience at Solware, it appears that nothing is too much trouble for the staff, Alex was again very helpful, stock levels and prices are great.
if you have never tried them you really should.

Good advice. Set up the gun and scope then zeroed it for me. Plus other advice on equipment. This was personal service at other companies mail order pricing.
Check out the web site but then phone and chat.

Fab gun shop, got great service with decent prices, plus just nice not to be treated like a newby returning to the hobby after 30 years… made for a fabulous carefree afternoon of plinking today😎
Will be back…

Edit - reply;
You said id already come back to the shop? No I hadn't, I've been once to buy and once to return. Secondly the gun was not 6 weeks out at all you're absolutely lying, it was infact less than 25 days from time of purchase to rejecting the gun. Get your information factual before you start publishing lies.
P.s your policy does not and will not ever override consumer law!

The "Helpful" Salesperson (The Sale)
When I first walked into Solware to buy my very first air rifle, the service was great. I was a new shooter, and the salesperson (Alex I believe) was more than happy to take my money (£623). He spent time with me, helped me "understand" the options, and made the whole process feel welcoming while I was a paying customer.

​The Reality (The Problems)
The "helpful" attitude vanished the moment I reported issues. The Remington Mammoth I bought was missing factory-standard accessories (single-shot tray, UNF adapter, and tools), which Hayden admitted via message on the same day—yet I was left waiting weeks for a fix. To make matters worse, the rifle suffered a total mechanical failure and stopped firing after only 10 shots.
​The Attitude & Legal Negligence

When I returned to the shop to exercise my Short-term Right to Reject under the Consumer Rights Act 2015, the attitude was appalling. Hayden dug his heels in, aggressively claiming their "14-day store policy" overrode my 30-day statutory rights for faulty goods—which is factually and legally incorrect. He was dismissive and unhelpful, trying to force me into a manufacturer’s repair rather than the refund I was legally entitled to.

​The Manager's Intervention
The manager only stepped in and "barked" at the staff to give me a refund once I made it clear I would be taking the rifle home to initiate a Chargeback through my bank. Even then, he tried to complain about the lack of original cardboard packaging, despite the law stating it isn't required for faulty returns.

​Conclusion
I left with my refund but a very sour taste in my mouth. This shop is fantastic at taking your money, but they will actively try to ignore consumer law and make you feel "forceful" if you dare to ask for a working product. If you are a new shooter, be very careful—they value "store policy" over the Law of the Land.

I was seen by Alex today. I accepted a very fair on my rifle in return for a new Daystate Blackwolf. His manner and confidence was clear to see.
The new rifle was refitted with my own scope and was zeroed free of charge. All in all I was extremely pleased with his service.

Good quality product with good service. Delivery was a bit slow but that was more down to Royal Mail. They answer any enquiries very quickly. Good to deal with.

Great price fast delivery

Prompt delivery. Just as described. Would be happy to use Solware again. Many thanks.

Sent the wrong knock down targets twice.
Items missing from case of brand new pistol & red dot sight combo.
Brand new rifle arrived with stock loose, as securing cap screws hadn’t been tightened.
Very disappointing.