Southeastern Railway Opiniões 

I am a disabled traveler and on the 27/11 I was put in a train from Charing cross to Waterloo east in a disabled carriage. When we got into Waterloo east the platform staff couldn't get me off the train because the door on the side I needed to get off was out of order. There was no notice on either doors in either side of the train so the staff member at charing cross would not have known. I had to travel to London Bridge and change trains and come back to Waterloo east. I made a complaint and was offered a £10 marks and Spencer gift card. I explained I don't shop on this shop and they offered me vouchers for 2 free coffees at a coffee shop. I explained I don't use coffee shops so this was not acceptable and now they have just ignored my emails. This is the way they treat customers is ridiculous

Always an issue with southeastern. Case in point; currently stood at Sidcup, the line looks to be blocked by a train that cannot move at Albany park. Announcements just saying no one knows why it’s stuck there. No information on how long it’ll be stuck there. I don’t think anyone could be this useless if they tried!

Pathetic service!! One direct train per hour on Saturday's on the Bexleyheath line to and from Charing Cross!! Totally unacceptable in the 21st century!! Most trains are always delayed or cancelled as well

The worse company on train service anywhere in UK always running late with some excuse & they say high speed trains 🤣🤣 took from Bromley south to Folkestone Central on a Saturday morning over 3 hours 😴 what a joke they are. Please AVOID!!!

If I could give 0 stars I would. Absolute scums !!! Never on time , expensive as ever and I would rather drive and get fined instead of taking it.

Scam company Greedy and useless . Service is appalling trains always delay , you try to reclaim for compensations but the greedy southern trains only give us poor peasant less than £5 for delays that cost us hard working people time and a lot of money .

The trains are old and dirty even the high speed trains are trashy where they charge you like £40-50

Get a car , take the coach heck even a uber is better . don’t use this company

I had the pleasure of meeting Daniel a security guard at Welling station,he said we was employed sadly because there had been some deaths on the tracks,it was his job to moiniter commuters and see if he could help anyone who seemed distressed .After chatting to him I feel sure he will be a great asset ,he understood that sometimes just listening can make a difference.If his input saves lives then hooray to whoever came up with this inisative.

Was charged the same again for a ticket I already had! My mistake even though I asked at the station if I could get the earlier train, the train ticket person on the train charged me for the mistake!!!! Fair play but……the couple a few seats back made the same mistake but she didn’t charge them! Discriminate much? I tried to complain on your site but does not present itself well on a phone to hit the submit! Your staff need training who are they to pick and choose who the policy applies to? Disgusting behaviour!

Extortionate prices for a poor service. The trains do not run often enough from our village, the service is slow with frequent delays. Staff are overpaid. I’ll always avoid getting the train if I can.

I paid £40 for a high speed train ticket to Margate. It’s a total piss take calling it high speed. It’s high speed for 12 of the 70 mile journey takes an hour & 20 minutes - hour and 30 minutes. How do they get away with calling it high speed and charging double. Woolwich arsenal to Margate £21 and an hour & 30 minutes - 2 hours. Avoid South Eastern trains the piss taking robbing train company. If this train was high speed what do they call the normal slow trains. Snail trains!

Even if the southeastern line has too many line sricks i dont mind at least they take me to my destination

By far the worst company in the UK. The times for senior travel out of London on EMPTY trains is discussing . And to come in for a hospital appointment is a disgrace . There are SO MANY DIFFERENT FARES FOR THE SAME DESTINATION IN A DAY ITS ridiculous . We need more buses running with decent comfortable seating

Triple combo of cancelled-delayed-delayed today yet again ! Every day delays and cancellations .

There’s no point as you can see from all the reviews are the same issue . Southeastern don’t care they just want your money .

The people who runs the company are scums and laughing at everyone as we are forced to use their services .

The most expensive, unreliable, bogus excuse making train service on the planet. Absolutely disgusting. Everyone involved in it's operation should be embarrassed to be associated with it.

The 7:45 train into Charing Cross is late pretty much every day. Today it’s 7 minutes later because of a ‘signalling fault’. Another one.

I’ve been using these trains to get to work for years and there is never any change.

Appalling service, very expensive, dirty trains, no staff, always late. Fares go up but the quality goes down.

It’s 0 out of 5.

Trash company , utter rubbish service .

All this company will ever provide you with are delays and cancellations and ruin your life with their greedy expensive ticket prices , and good luck trying to claim your money for delay back because they obviously don’t care and don’t respond .

The amount of times the trains delayed and cancelled making me late for work making me lose my pay ! As I’m hourly paid makes me soo angry .

I’ve made a big complaint last month saying
How frustrated I am and all I get replied was ‘oh we can’t control this we can’t control that’
Or ‘we use the latest technology for this and that ‘

Not even any form of compensation offered (I don’t know maybe a free coffee at the very least or Something ! )even though a customer is clearly angry and frustrated .

Today again I missed the train due to delay and again going to lose my hours of pay thank you very much southeastern !

This company has worst service than a train company from a third world country .

You can almost remember every excuse of delay and cancellation being announced on the tannoy that I hear nearly every day :

‘ Delay due to signal failure’

‘Delay / canceled due to someone hit by a train ‘ ( I’ve heard this soo many times)

‘Delayed due to a slow moving train in front’

‘Delayed/cancelled due to not having enough staff!’

‘ Delayed due to red signal’

‘Delayed / cancel due to broken train’

Etc etc excuses excuses excuses . They just don’t care .

Disgusting experience with Southeastern Trains; we caught our train (myself and two children) at 4.40pm from St Pancras International to Margate. We should have arrived there at 18.09 but instead arrived at 17.15.
We had to get on three trains in all (instead of one) and I didn’t fully get what was going on as I was tired from working all morning and having two kids in tow, when we realised we had to get off our train I accidentally left our food bag on train 1 and I didn’t have time to go and retrieve it as the new train departed and I couldn’t risk the boys leaving without me.
I applied for a refund, I was told I’d get the refund once they received the original tickets. Once home I sent the tickets, having to purchase postage to send them to be given a £4.55 refund!!!
Absolutely disgusting, I took my kids out for a slap up meal to compensate thinking I was being refunded the full ticket amount.

Twice today Southeastern staff helped me get to my train by going above and beyond: firstly they held a train from departure while I tried ineffectually to find the backpack I'd left on it (I decided to stay on it and get the next train back to that station rather than keep the train delayed for more than a minute or so), and then later the same day another train conductor held a door open so I could get on a train I'd arrived a few seconds late for.
Both times they saved my bacon and didn't really have to, so I'm grateful for it.

I left my phone on the train. I rang SE and a delightful and helpful lady took details and rang Canterbury West to see if one had been found. She confirmed there was one and I went to the station where two very pleasant staff located it. It had been handed in by a very thoughtful passenger. Many thanks to all

I’m extremely upset with how we were treated. I was travelling with my two children, and we unfortunately missed our train by just a few minutes. We had already bought all of our tickets in advance, but when we asked to get on the next train, we were simply told no.

We weren’t trying to cause any problems – we just wanted to visit our family. Instead, we were left standing there with three paid tickets and no way to travel. The staff didn’t offer any real help or understanding. In the end, they only refunded one part of the journey, and on top of that, they charged us a £5 fee on each ticket.

It felt like they were more interested in the rules and fees than actually helping people. I’m especially disappointed because I was travelling with my children, and it was an important trip for us. We lost money and missed out on seeing family, and that’s not something you can get back.

Very poor customer service – I wouldn’t recommend booking with them based on how we were treated.