Avoid at all costs if you value honest billing and basic customer service. We are a long-standing corporate client of Spaces/Regus, with offices in Cape Town, Pretoria and Umhlanga. The facil... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoDock Road Junction, Corner of Stanley & Dock Road, 8001 Cape Town, ZA
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Leia as opiniões dos outros
Spaces Dock road Junction would be nothing without Alida and Waseemah… the team is absolutely awesome and make for the perfect space for our company and I’m sure many others. The ladies are alway... Ver mais
I rented a co-working desk in Spaces, Cape Town V&A location at the end of May. When I’ve submitted a request, I specifically mentioned that I only want to rent for 1 month as I’m a tourist on a short... Ver mais
A empresa respondeu
Great facility. Very helpful and pleasant staff.
Informações sobre a empresa
Escrito pela empresa
Spaces is a full service, creative working environment with a unique entrepreneurial spirit, where ideas develop, businesses build and relationships evolve.
Informações de contacto
Dock Road Junction, Corner of Stanley & Dock Road, 8001, Cape Town, África do Sul
- 214036300
2,9
Aceitável
5 opiniões
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Avoid at all costs if you value honest…
Avoid at all costs if you value honest billing and basic customer service.
We are a long-standing corporate client of Spaces/Regus, with offices in Cape Town, Pretoria and Umhlanga. The facilities at Spaces Dock Road Junction are great and, in general, the on-site staff are friendly and helpful – but all of that is completely overshadowed by the way billing and queries are handled.
We are repeatedly billed in duplicate and overcharged for services. We have emailed, phoned, and raised detailed billing queries on multiple occasions. The centre manager simply does not respond to these queries, and despite numerous follow-ups we receive no meaningful feedback or correction.
We have tried to escalate the matter beyond the centre manager, but even those escalations go nowhere – nobody gets back to us, and the incorrect billing continues. At this stage, it feels like the business model relies on clients giving up rather than being heard.
If you decide to sign with Spaces Dock Road Junction, be prepared to scrutinise every invoice and to spend a huge amount of time chasing answers that, in our experience, never come.
19 de novembro de 2025
Opinião espontânea
Resposta da Spaces - Dock Road Junction
Hi Martin,
I’m sorry if you felt the need to escalate this.
We certainly do not agree with your comment on ‘repeatedly billed in duplicate and overcharged for services’ as we ensure full transparency and our team goes to great lengths to ensure that any concerns have been clarified before an agreement is signed.
We reviewed your comments with your Centre Manager, who confirmed that your outstanding balance remains unpaid as the proof of payment submitted was invalid. They have been trying to contact you to assist with this matter, please respond to them if you require further support.
Thank you.
Lorraine Brule
Global Customer Service at Spaces
Great staff and facilities
Spaces Dock road Junction would be nothing without Alida and Waseemah… the team is absolutely awesome and make for the perfect space for our company and I’m sure many others.
The ladies are always helpful, human and professional. We’re very content knowing they are the ones who our clients are greeted by as they enter the building.
Thank you ladies you rock!
24 de maio de 2024
Great receptionists
23 de julho de 2023
Short-term co-working desk rental experience
I rented a co-working desk in Spaces, Cape Town V&A location at the end of May. When I’ve submitted a request, I specifically mentioned that I only want to rent for 1 month as I’m a tourist on a short-term stay. There was a complication as my contract was extended for another month and I wasn't aware of it. Luckily, a sales manager Alida helped me to get a refund. Although, the communication was a bit painful, it all ended well. Overall, the location is brilliant and the office environment is quiet.
14 de junho de 2023
Opinião espontânea
Resposta da Spaces - Dock Road Junction
Hi Elina,
I am sorry to hear of your dissatisfaction. For month-to-month terms, the notice period is 30 days and is clearly stated in your agreement. Notice must be given by the last day of the month in order to finish your agreement at the end of the following month. The purpose of an agreement is to make sure all important details are provided and clear thus protecting both parties. I’m sorry if there were any misunderstandings but please let me assure you that we value all our customers and if you feel “ignored and disrespected” we apologise as this is never our intention. I have asked a member of my team to contact you directly to answer any further questions you may have.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Spaces
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