I’d like to thank Alan Lavery at Speirs Gumley for all his advice and support with ongoing flooding from the neighbours above me. The past year has been a nightmare, and Alan’s help has made a real... Ver mais
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As an estate agent, I deal with a number of factors and property managers, and unfortunately, the level of service can sometimes be disappointing, with an unhelpful and obstructive approach. It... Ver mais
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Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... Ver mais
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Terrible company. Issues never get dealt with despite repeated emails, unble to manage the development over what should be simple things to control. They don't come out to inspect the development in... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.
Informações de contacto
Red Tree Magenta, 270 Glasgow Road, G73 1UZ, Glasgow, Reino Unido
- 0141 332 9225
- customerservices@speirsgumley.com
- www.speirsgumley.com
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166 opiniões
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Unfair Business practices
Poor communication, unclear charges and unacceptable dispute handling
My experience with Speirs Gumley has been extremely disappointing.
As a homeowner at Carron Feld, Larbert, I received communication advising that the common service charge apportionment was being changed from 1/92 to 1/80 because 12 Kingdom Housing Association properties were said to be exempt from contributing towards development management costs.
The issue is not just the amount being charged. The concern is the lack of transparency and the way the matter has been handled. Homeowners are being asked to accept a revised and retrospective charge without, in my view, being provided with clear supporting documentation, a full calculation, or the specific legal/title basis confirming why those properties are exempt and why the remaining homeowners should now absorb the revised share.
I formally raised a dispute and asked for clarification, including the legal basis for the exemption, the list of exempt properties, the calculation of the retrospective adjustment, and the authority for backdating the charge. Despite this, I later received a Final Notice showing a £40 late payment penalty and recording the disputed amount as £0.00.
That is unacceptable. If a homeowner raises a genuine dispute and requests documentation, the account should be handled as disputed, not treated as if no dispute exists.
In my opinion, this has been poor service, poor communication, and poor complaint handling. Property factors should be transparent, especially where charges are being changed retrospectively and where residents are being threatened with debt recovery action.
I would strongly advise other homeowners to check their invoices carefully, request written evidence for any revised charges, and keep a full record of all correspondence.
24 de junho de 2026
Opinião espontânea
Resposta da Speirs Gumley
Good afternoon,
We're sorry to hear your frustration at our recent communication regarding the way in which common charges should be apportioned at your development. These apportionments are set out by the House Builder at development stage but we appreciate you feel our explanation could have been clearer when we wrote to owners.
We understand you are in recent contact with your Property Manager who will provide any further information you require.
Kind Regards,
Speirs Gumley
Thoughtful response to my email.
12 de junho de 2026
Resposta da Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Kind Regards,
Speirs Gumley
Prompt response and assigning the work…
Prompt response and assigning the work to a contractor. Thank you Suzanne Ralph
Still waiting for the contractor
10 de junho de 2026
Resposta da Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, we really appreciate your feedback and will make sure to pass it on to Suzanne.
Kind Regards,
Speirs Gumley
Prompt response and action from factor
Prompt response and action from Kieran regarding our query, clear information and quote provided
1 de junho de 2026
Resposta da Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, your feedback is appreciated.
Kind Regards,
Speirs Gumley
Always a positive experience
Always had a positive experience with Speirs Gumley a this occasion was no different. Contacted the office regarding an issue with our estate and the matter was resolved swiftly and successfully. Great comms and always very responsive. It was Susie & Megan who assisted me on this occasion and she was excellent - great customer care and service!
28 de maio de 2026
Resposta da Speirs Gumley
Good Morning Mr McBride,
Thank you for taking the time to leave us a review. We're delighted to hear you've always had a positive experience with our team, and will make sure to pass on your feedback to Susie and Megan.
Kind Regards,
Speirs Gumley
the response to my property issue was…
the response to my property issue was professionally handled and solved quickly
28 de maio de 2026
Resposta da Speirs Gumley
Good Morning Mr Reid,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
Kind Regards,
Speirs Gumley
As a member of the Lansdowne Residents…
As a member of the Lansdowne Residents Committee, I have always found SPEIRS GUMLEY staff to be extremely efficient and helpful in dealing with any queries/enquiries. Susie Robertson who is the Property Manager responsible for our Estate is always available to advise and assist us with problems that may arise in a timely and helpful manner.
27 de maio de 2026
Resposta da Speirs Gumley
Good Morning Avril,
Thank you for taking the time to leave us a review, we really appreciate your feedback and are delighted to hear you've always been happy with our service.
We'll make sure to pass your kind words on to Susie.
Kind Regards,
Speirs Gumley
Mandy is always extremely helpful
26 de maio de 2026
Resposta da Speirs Gumley
Good Morning Jill,
Thank you for taking the time to leave us a review, your feedback is really appreciated.
Kind Regards,
Speirs Gumley
Exceptional customer service
I always have a great experience with Klaudia Komar my Property Manager. She is professional, efficient, and always answers emails timeously. Communication is clear and reliable, and any issues or questions dealt with quickly and smoothly. Klaudia makes the whole process stress-free whilst remaining approachable and friendly. I really appreciated her attention to detail and dedication to providing excellent customer service. Highly recommended.
28 de maio de 2026
Opinião espontânea
Resposta da Speirs Gumley
Good Morning Mr Farmer,
Thank you so much for taking the time to reply, we really appreciate your wonderful feedback on the service you've received from Klaudia, we'll make sure you pass this on to her.
Kind Regards,
Speirs Gumley
Helpful and efficient
I got in touch recently about potholes near the entrance to the parking at the back of our flat. Susie was extremely prompt and helpful in her reply. She also followed up with extra information she received at the residents' meeting.
We have over 30 years experience of Speirs Gumley as factors and have always found them to be helpful and efficient.
1 de maio de 2026
Resposta da Speirs Gumley
Good Morning Margo,
Thank you for taking the time to leave us a review, we're delighted to hear you were happy with the help you recently received from Susie.
Thank you also for your feedback across your 30+ years of being a client of ours, we're so pleased you have always found us to be helpful and efficient.
Kind Regards,
Speirs Gumley
Personally
Personally, I’ve always had a good service when I have reported repair issues. The only concerns I have relate to the area of the banking. It is in need of clearing dead bushes and tidying up, however little is ever done to put it right
18 de maio de 2026
Resposta da Speirs Gumley
Good Morning Mrs Bern,
Following discussions with you earlier this year, the Manager for your property asked the grounds maintenance contractor to inspect the area and provide feedback. The contractor subsequently attended and advised there was no immediate safety concern, however agreed parts of the area looked untidy due to overgrowth, storm debris, and dead vegetation.
A further inspection identified a dead standing tree which had blown over within the embankment area. A quotation was obtained and approved, and the contractor later attended to remove the fallen/dead tree and clear the associated debris from site.
The area itself is intentionally quite natural/wild in character and also provides privacy screening to neighbouring properties, so there is often a balance between tidiness, maintaining vegetation, and avoiding over-pruning. Owner feedback on this has historically been mixed, with some residents requesting heavier cutting back and others feeling works have been too excessive.
We hope this reassures you that inspections, contractor attendance, remedial tree works, and ongoing maintenance have all taken place and we will continue to monitor the area.
Kind Regards,
Speirs Gumley
Problematic Plumbing Issue
Well it’s not often that I have been pleased with my factor but on this occasion the service that I received from Olivia has been outstanding 👍🤩 I reported a plumbing issue and she reacted immediately by both emailing me, phoning me and organising a plumber to call that day. The plumbers were also excellent, identifying and rectifying the problem. 🤩
12 de maio de 2026
Opinião espontânea
Resposta da Speirs Gumley
Good afternoon Mary,
Thank you for taking the time to leave us a review. We're delighted to hear Olivia was able to help you quickly with the plumbing issue and will make sure to pass on your wonderful feedback to both Olivia and the plumbers who attended.
Kind Regards,
Speirs Gumley
Resposta da Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review, your feedback is appreciated.
Kind Regards,
Speirs Gumley
Lynne looks after us so well
Lynne looks after us so well.
Nothings ever too much trouble .
Wish my old factors had someone like her.
1 de maio de 2026
Resposta da Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review. We're delighted to hear you've been happy with the service from Lynne, we'll make sure to pass your kind words on to her.
Kind Regards,
Speirs Gumley
Factoring is not east but Michael…
Factoring is not east but Michael Mullan at Speirs Gumley is very efficient and always replies to emails and is proactive
1 de maio de 2026
Resposta da Speirs Gumley
Good Morning,
Thank you for taking the time to leave us a review. We're delighted to hear you've been happy with the service from Michael, we'll make sure to pass your kind words on to him.
Kind Regards,
Speirs Gumley
Very prompt and professional service
Very prompt and professional service. Megan Kerr has been consistently good to deal with over a number of years.
16 de abril de 2026
Resposta da Speirs Gumley
Good Afternoon,
Many thanks for taking the time to leave us a review, we appreciate your feedback and will make sure to pass this on to Megan.
Kind Regards,
Speirs Gumley
Olivia has always been very friendly
Olivia has always been very friendly, polite and professional…..in dealing with any queries, problems we’ve had.
8 de abril de 2026
Resposta da Speirs Gumley
Good Afternoon Margaret,
Thank you for taking the time to leave us a review. We are delighted to hear you've been happy with the service from Olivia and will make sure to pass on your kind feedback to her.
Kind Regards,
Speirs Gumley
Terrible experience
Terrible service
They are all after your money, this people will add £40 to your bill if they had to remind you for any reason.
13 de abril de 2026
Opinião espontânea
Resposta da Speirs Gumley
Good Afternoon,
When we issue your common charges invoice to you, we note the payment terms on it. Our Written Statement of Services also outlines any fees due if common charges invoices remain unpaid.
Kind Regards,
Speirs Gumley
There was a leak from above flats
There was a leak from above flats. They acted quickly when I notified them it was coming into my flat
1 de abril de 2026
Resposta da Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review. We're please to hear we could help with resolving the leak into your property.
Kind Regards,
Speirs Gumley
Blocked Downpipe
I contacted the property manager to let them know the gutter cleaning company had missed some grass growing inside one of the downpipes. The very next day, the company returned and fixed the problem, so the response from Speirs Gumley was fantastic.
2 de abril de 2026
Resposta da Speirs Gumley
Good Afternoon,
Thank you for taking the time to leave us a review, we're delighted to hear we were able to sort the issue with the missed grass cutting quickly for you, we appreciate your feedback.
Kind Regards,
Speirs Gumley
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