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Classificada 5 em 5 estrelas

got a rare problem with router that was solved by the tech guys. Initial contact through their on line chat that was fast and effective. on a separate occasion, an on line tech conference was arrange... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Hands down, the single BEST way to protect your family on the Internet. There are so many options and different ways to filter based on your specific needs. You can easily block all traffic based on t... Ver mais

Classificada 5 em 5 estrelas

I was recommended too buy a Spider VPN by a friend as I spend months abroad. Purchased a Spider pro from Amazon worked great in Uk, brought too my house in Portugal had a few problems would not wor... Ver mais

Classificada 5 em 5 estrelas

Bought VPN end Nov. Not being tech-minded found that it no effect on my streaming speed. Contacted VPN customer service. Within a short time, they put me on the right track. My IPTV is not suffering t... Ver mais

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Informações sobre a empresa

  1. Serviço VPN
  2. Operadora de telecomunicações

Informação fornecida por diversas fontes externas

Use a free Spider VPN router in your home and protect all your devices like Kodi Boxes, Smart TV’s, Mobile Phones, Laptops, Computers, XBox, PlayStation, Apple TV and any WiFi Enabled device from prying eyes.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

150 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Spider, What a fantastic team, Jon, Nathan, Philip and others

As an older person ( 70 yrs old ) i was confused, no not by life or old age? Lol, but by the barage of emails and notices on my android set up about needing a VPN, i looked everywhere for the right VPN and was even more confused, with how do i install this VPN when i buy it? untill i hit on the idea of trying to get a router with a built in VPN, thats when i came accross Spider VPN, i spoke at length with a rep online who calmed me and sorted all my fears out, I bought one and the guys at Spider, Nathan, Philip, Jon and a couple of others who's names i dont know helped me beyond all reasonable expectaion, in fact in the end it was Jon who finnaly talked me through and got me on line and my system protected, i give the SpiderVpn a massive 10/10 and thier staff a massive thank you all of you who were involved in assisting me, Spider has a customer service like no other ive ever seen in my 70yrs on this planet

1 de junho de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

Very happy to of helped you out and got you up and running.



Kind Regards

Spider VPN Team

Classificada 5 em 5 estrelas

Easy to order very easy too set up and…

Easy to order very easy too set up and works out of the box was very suprised because normaly plug and play means spend all day with headache

29 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy you had a hassle-free setup and look forward to helping you in the future.


Kind Regards

Spider VPN Team

Classificada 5 em 5 estrelas

Top class service from Nathan

Top class service from Nathan, answered all my questions and helped me fully understand how everything worked. Would recommend to anyone

8 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Classificada 5 em 5 estrelas

Absolutely amazing service

Absolutely amazing service, fantastic customer service which is second to non. Would highly recommend this service to family and friends.

8 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Classificada 5 em 5 estrelas

Great customer service

Great customer service. I Am not very good with technology but the man who worked there was great. Explained everything really well and really took the time to help me. I would recommend to anyone!
Thank you

8 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Classificada 5 em 5 estrelas

Spidervpn is great service and would…

Spidervpn is great service and would highly recommend to anyone who is looking to make there network private, support is great also, I had a question and had my answer fast!

8 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Classificada 5 em 5 estrelas

Good bit of kit unreal range

Good bit of kit unreal range. Ideal for streaming movies.

8 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Classificada 5 em 5 estrelas

Brilliant service and customer care

Brilliant service and customer care. Highly recommend using them

8 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Classificada 5 em 5 estrelas

Fantastic service gone above and beyond…

Fantastic service gone above and beyond my expectations.

8 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Classificada 5 em 5 estrelas

This is brilliant I would definitely…

This is brilliant I would definitely recommend it x great customer service 😁

8 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Classificada 3 em 5 estrelas

After talking to guys at spider I am no…not a happy bunny

After talking to guys at spider I am no where near to being happy despite previous review ......it would appear that although the router is connected I am still on my isp which is sky I have tried to go to several torrent sites and immediately had a sky message appear to say this site is blocked .
It seem s my router doesn’t work at all .
I find it partially frustrating to be unable to talk to the tech guys on telephone and only via there website on chat .
If it’s not possible to sort out on phone maybe I could get to Washington to exchange the router for another one.

2 de maio de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

Hi Cliff,

Sorry to hear that you have an issue with your router, Please get in touch with our live chat team and they will make sure your problem is fixed.

Also, we are now offering home visits to some areas in the UK so we will be sending out an engineer to fix it for you if your problem still persists.

Regarding the Phone support, We will be adding phone support team in the coming period to cover that as well.


Regards,

SpiderVPN Team

Classificada 5 em 5 estrelas

Great customer service & High Speeds

Great customer service, I had the poor chap from the help desk helping me spring my vpn router back to life for over an hour, they remained helpful and polite throughout. I now have the latest firmware and lightning speeds (only lost 2 mbps off my usual connection without vpn)
I highly recommend this service

24 de abril de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

Classificada 5 em 5 estrelas

A good VPN service

A good VPN service, just starting out and are quickly building a good quality service to their customers. Help was quick and easy to access from their website and I'm assured from them that they are looking to expand their ideas and features in the near future.

21 de abril de 2018
Opinião espontânea
logótipo da Spidervpn

Resposta da Spidervpn

We are so happy to see that you have had a great experience with us. You are always welcome and we are always looking forward to exciting plans for the future.

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