Spinney Motorhomes & Caravans Opiniões 1854

Resposta da Spinney Motorhomes & Caravans

Há 2 dias

Thank you for such a fantastic review and for your recommendation!

We’re delighted to hear you found our range of stock helpful for comparing options, and that the team made such a positive impression. Ray will be especially pleased to know his knowledge and support stood out throughout your journey.

It’s great to hear the whole process from your first enquiry right through to handover was a smooth and enjoyable experience.

Wishing you many wonderful trips in your new caravan, and thank you again for choosing us!

Resposta da Spinney Motorhomes & Caravans

Há 2 dias

Thank you so much for your kind words and for choosing us for your new caravan purchase. We're really pleased to hear that your experience from the initial conversation with our sales team through to the handover, met your expectations.

It’s great to know our team made you feel welcome and that everything was handled professionally. We always aim to resolve any issues quickly, so we're glad the minor fault was sorted before you left.

Wishing you many happy adventures in your new caravan, and we hope to see you again in the future!

Resposta da Spinney Motorhomes & Caravans

Há 2 dias

Thank you for your feedback and for your kind words about the team—we really appreciate it.

We’re sorry to hear about the delay in delivery and the issue with the front windscreen blind. That’s certainly not the standard we aim for, and we understand how frustrating it must have been to discover this after getting home.

We’re glad these were only minor issues in the context of your overall experience, but we take this feedback seriously and will pass it on to the team to help improve our processes.

If you haven’t already, please do get in touch with us so we can arrange to have the blind properly repaired or replaced.

Thank you again for your feedback, and we hope you enjoy many great trips in your motorhome.

Resposta da Spinney Motorhomes & Caravans

Há 3 dias

Thank you so much for your kind words and for choosing us for your new caravan purchase. We’re delighted to hear that you had such a positive experience from start to finish.

We’ll be sure to pass on your lovely feedback to Will, he’ll be thrilled to know that his support, especially on handover day, made a difference.

Wishing you many happy adventures in your new caravan, and we truly appreciate your recommendation. If there’s anything else we can help with in the future, please don’t hesitate to get in touch!

Resposta da Spinney Motorhomes & Caravans

Há 2 dias

Thank you for your honest feedback and for your continued support, it really does mean a lot to us.

We’re pleased to hear that the handover went smoothly and that your first trip out was a success. However, we’re very sorry to hear about the issue you experienced with the solar panel and the missing fuse. You’re absolutely right, this is a basic oversight and not the standard we aim to deliver.

We also apologise that your call wasn’t followed up as expected. That’s something we take seriously and will address with the team to ensure better communication moving forward.

We’re glad this hasn’t taken away from your overall enjoyment of the van, but we completely understand your frustration. If there’s anything further you’d like us to check or assist with, please don’t hesitate to get back in touch—we’re here to help.

Resposta da Spinney Motorhomes & Caravans

Há 2 dias

Thank you for taking the time to share your feedback, and we’re truly sorry for the circumstances that led you to be in this position.

Firstly, please accept our condolences for your loss.

We’re sorry to hear about your experience regarding the valuation and the issues with the handover documents, particularly the missing service book. While service documentation should be provided with the vehicle, we understand how important this is for new owners and we regret the inconvenience and frustration this has caused.

We also appreciate your comments regarding the part-exchange valuation. We understand this may have felt disappointing at the time, especially given your situation, but we recognise how sensitive this must have been for you.

Your comments have been noted and will be reviewed with the team to ensure better clarity and consistency in both documentation and customer support going forward.

If you would like us to help resolve the outstanding service book issue, please contact us directly so we can assist further.

Resposta da Spinney Motorhomes & Caravans

Há 5 dias

Thank you for your kind feedback. We’re so pleased to hear you received great service from the team and that you were happy with the handover of your caravan.

We hope you enjoy your new caravan and look forward to welcoming you again in the future.

Resposta da Spinney Motorhomes & Caravans

Há 5 dias

Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us.

It’s great to know that Simon provided a professional and enjoyable service, and that your handover was smooth and informative. We truly appreciate your recommendation and look forward to assisting you again in the future.

Resposta da Spinney Motorhomes & Caravans

Actualizada há 4 dias

Thank you for your great feedback! We're so pleased to hear everything went smoothly and that you're happy with the experience. We'll be sure to pass your thanks on to Will, he’ll really appreciate it. We look forward to welcoming you back again soon!

Resposta da Spinney Motorhomes & Caravans

Actualizada há 4 dias

Thank you for your kind words! We're really glad to hear you had a smooth transaction and that Will made the experience enjoyable with his sense of humour. It means a lot that you choose us for your servicing needs, and we truly appreciate your continued support as a local customer. We look forward to seeing you again.

Resposta da Spinney Motorhomes & Caravans

Actualizada há 4 dias

Thank you for your positive feedback its very much appreciated. Having spoken with you today, I understand this review has been incorrectly posted as 1 star and should be 5 stars. If you need anything further, please do not hesitate o contact our team

Resposta da Spinney Motorhomes & Caravans

9/04/2026

Thank you for your kind feedback! We’re really pleased to hear that you found our service professional and that it was a pleasure doing business with us.

Your comments mean a great deal, and we truly appreciate you choosing us. We hope to welcome you again in the future and wish you many happy adventures ahead

Resposta da Spinney Motorhomes & Caravans

9/04/2026

Thank you for sharing your experience with us! We’re delighted to hear that, overall, the buying process at Spinney went smoothly — from arranging the van from another branch, to the handover with Neil.

We’ll be sure to pass on your praise to Andrew for his support during the sale, and especially to Ian for his exceptional delivery and setup — it sounds like he really went above and beyond.

We’re sorry to hear there’s still a hiccup with the past service history, but it’s good to know it’s being followed up. We hope your caravan makes a comfortable home for the next few months while your new house is being completed.

Resposta da Spinney Motorhomes & Caravans

9/04/2026

Thank you so much for your kind words! We’re thrilled to hear that your experience at Spinney Warwickshire, from purchase to handover, was smooth and friendly.

We’ll make sure Richard and Gary know how much you appreciated their support. Richard for handling the sale so well, and Gary for providing a thorough and helpful handover.

Your recommendation means a lot to us, and we hope you enjoy many fantastic journeys in your new van!

Resposta da Spinney Motorhomes & Caravans

9/04/2026

Thank you so much for your fantastic feedback! We’re absolutely delighted to hear about your experience with the team at Spinney Warwickshire.

It’s wonderful to know that everyone made such a positive impression, and we’ll be sure to pass on your kind words to Brian, Jane, and Alan.

We’re especially pleased that your handover experience was so helpful and that you enjoyed the Land Rover chat, Alan will love that!

Your recommendation means a great deal to us, and we’re so glad we could help you find your new van. Wishing you many happy and memorable adventures ahead.