Squeke Opiniões 

67
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Exceedingly unprofessional customer service. I raised a complaint about a poorly completed clean where the cleaner arrived 2.5hrs late, causing me to miss an appointment elsewhere, did a ve... Ver mais

Classificada 5 em 5 estrelas

App is easy to use with good features. Cleaner was excellent- reliable, trustworthy and very thorough. Will be using service again. Only thing that could be improved is more certainty whether cleaner... Ver mais

Classificada 5 em 5 estrelas

I used Squeke for a one off clean of an old apartment that just needed freshened up before we returned it to the landlord. My cleaner, Jurgita, was great - really friendly and very professional. She m... Ver mais

Classificada 5 em 5 estrelas

After struggling for a long time to find a good cleaner, we found Squeke. They finally gave us the calibre of cleaner we were looking for; extremely personable and excellent at their job! Not to menti... Ver mais

Informações sobre a empresa

  1. Serviço de limpeza
  2. também em
  3. Empregados de limpeza
  4. Serviços ao domicílio
  5. Serviços de limpeza doméstica

Escrito pela empresa

Squeke helps you find great cleaners at competitive prices. At Squeke, we take the hassle out of finding a cleaner with our unique matching platform. Once you request your cleaning service, we alert cleaners in your area to fulfill your cleaning needs.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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4,2

Todas as opiniões

(67)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing experience

Amazing experience.

Highly professional, considered cleaners that thought beyond my expectations.

Easy booking and can’t wait to use them again. Highly recommend.

7 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Squeke - Scam (BEWARE)

Squeke essentially a scam. They received £45 payment for cleaning services, never turned up and when contacted by email after 2 back and forth communications ghosted me. NOT TRUSTWORTHY.

Here is the full story. I booked a cleaner for 15:00-18:00 on a Saturday and paid up front £45 as required. I tried to message the cleaner to confirm the appointment, but no answer was given. The cleaner never turned up at my door. I contacted the Squeke Support Team to see what hapenned. They had the audacity to tell me that the cleaner arrived at my apartment. No bell rang, no telephone rang (my phone number is available on the app). Apparently they send me an email when the cleaner was “outside my apartment” at 15:14. And they expect me to check my emails on a Saturday every 5 minutes. My flatmate came in at 15:20 and saw noone at the door. After a couple of emails, I requested a refund as I paid for a service that I never received. After two communications back and forth, I send another email waiting for a reply to my refund request. This email was completely ignored. Long story short, do NOT trust this company. It’s a complete scam. I am not even sure they provide cleaning services at this point.

6 de outubro de 2021
Opinião espontânea
logótipo da Squeke

Resposta da Squeke

Evening Fanis

We refunded you £15 of the £45 as per our policy of the cleaner cannot gain access to your property then the cleaner must be compensated for both their time and cost of travel.

Furthermore we communicated with you via email sending time stamped emails of the cleaner providing pictured of your property and time stamped in app message she sent to you.

Additionally your concierge let her in the building so you have video evidence she arrived.

Finally we emailed you when she was at your property and she waited 30 minutes.

We apologise that you find our policy unacceptable but we must treat the cleaners fairly as Squeke prides itself on paying and protecting the cleaners which many competitors in our space fail to do.

Classificada 1 em 5 estrelas

Not impressed at all

Not impressed at all, booked 2 cleaners and neither turned up! One was over half an hour late and didn’t bother to contact me, when I contacted the team they were ‘struggling to park’ but never showed up, the second time they also never showed up and were over an hour late!

6 de agosto de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Utterly incompetent

They cancelled our booking (which we'd placed a month beforehand) at gone 5pm the day before we were due to have the cleaner come. They were unapologetic and blamed us for not getting a regular enough service for them to justify bothering with it. They advertise allowing one-off and monthly services but they will mess around those customers because they are not valued. I would highly highly recommend not using this absolutely useless company if you need reliability.

25 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Really good service provided by my…

Really good service provided by my cleaner so I’ve subscribed for a recurring service.
The app is very easy to navigate and I can customise my clean as and when needed. The best cleaning service app I’ve found.

28 de abril de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Quick, efficient service

I had an urgent cleaning request and was able to find a cleaner within minutes on the Squeke app. A really easy and efficient service to use. The cleaning service was excellent too.

22 de setembro de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Easy and fair

quite easy to use and not too expensive. Cleaners show up on time and seem to get a good cut as well, which keeps them happy, I guess. Would recommend it; better than what I've used before.

11 de setembro de 2020
Opinião espontânea

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