SSE plc Opiniões 

Today, after 4 months of battling through countless telephone calls, continual emails, utterly wasted time plus wading through tons of incorrectly billed invoices, estimated reads and incorrect periods, I won the jackpot and got Ann Lopez on the other side of the line! Oh my goodness Ann! You are a blessing in the madness called SSE. You calmly, patiently and efficiently actually listened to my dilemma and solved the issue that has taken MONTHS to resolve. I cannot compliment you enough! Thank you. THANK YOU. Thank you!
Warm regards
Catherine

Probably a waste of time writing this as after thousands of awful reviews they are just awful. Clueless customer services, complaints unanswered. In a nutshell over estimated significantly. Gave actual readings that were accepted but they have failed to redress the estimate back to the actual reading. They then estimated from the significantly lower actual reading back up to the previous estimate so charging twice. We are talking thoudands of units and demanded £12k to pay for the double dip. Were are actually owed a £12k refund. Customer services could just not get their head around the issue and kept asking me to write in. For the 10th time. Told me the account was correct because it was on a 'variable rate'. Comedians. The price might be but not not the consumption. Have been emailing with specific individual but they have 'contrctor' email addresses and drop off the conversation. You are then left to the customer services pool and you start over again. Moving away from is company.

Have been trying for 9 months to have old electric cables removed , took 10 months for ovo to remove the metre ,ssen came out and said once metre gone they will remove cables .....they put yellow danger live stickers on cables which are now sticking out the ground and I have to walk over and now are not answering emails to come and remove there live cables.....deansford Po304dx

My power went out at 04.30 at 09.00 l phone them up to say about my power has gone and the person said they will phone me when someone is coming out with in 3 to 4 hours I got home from work to find a cardigan in my door saying that someone came round at 11.45 but no phone call so l am not happy with this this was at 13.00 been on the phone to them now for 2 hours trying to contact them l just give up a load of rubbish

Is Clifton, one of the customer service team a real person or AI? If AI then the computer needs rebooting. The whole board of Directors needs rebooting.

Customer service are two words that SSE need to read up on in a dictionary. After finally receiving a correct bill after seven months of chasing and being threatened with being cut off, no calls are returned or answered to discuss compensation. This bill will not be paid until I have spoken directly to Clifton, whether that be by seance, smoke signals, letter, fax, email, telephone, or in person.

PLEASE, just call me!!!!!!!

Last Summer we waited in all day at our business for an engineer to come and fit a smart meter, having had a couple of failed previous visits where the wrong type of engineer was sent who was not trained to deal with 3-phase power.

Following a complaint from me, we received a letter on 10 August 2023 stating that as SSE had failed to meet their guaranteed standards, we would be credited with £30 compensation – a nice gesture I thought but we are yet to see the credit. It’s a small amount but as a matter of principle, I believe SSE should pay if they say they will do so and also as we were inconvenienced by them.

The letter stated that the credit would be applied to our next quarterly bill in November 2023 but it was not.

17 Nov I filled out the SSE online complaint form asking for the £30 but no response.

30 Nov I sent a reminder but no response.

8 Dec I phoned and when I eventually got through, I was advised that a note had been made and the credit would appear on the next quarterly bill in Feb 2024.

Jan 2024, I phoned to check the situation and to ask when our bill would be paid by DD and for how much as it was not possible to see anything on their system due to some upgrade they were carrying out. The customer services person was unable to give me this information either due to some malfunction at their end (it’s quite important for small businesses and their cash flow to know when & what payments are being taken!) but I was assured that the credit would be on the next bill.

Surprise, surprise, no credit on the Feb 2024 bill.

21 Feb 2024 I called and waited 54 minutes to be put through and was eventually given a case number and advised the credit would definitely be applied to the next quarterly bill in May 2024 ‘as a gesture of goodwill’.

No credit on the May 2024 bill.

I7/05/24 I completed their online form asking why the credit had not been applied - no response but not holding my breath.

I have never dealt with a company where it has proven so difficult to get through to anyone who can actually do what was agreed. Useless. No wonder I’m turning into Victor Meldrew!

Just terrible. Nowhere to even begin.

SSE are trying to say I owe them money from a property I lived In back in 2022, they have sent this to debt collectors and despite my providing proof of my new tenancy clearing confirming the date and that the debt ain't mine they are to stupid to open there eyes and read. My name is Keanu Banks and I lived in Flat 2, 5 Vernon Square, Isle of wight, DOB 17/04/1998. PO332JG. SSE complaints email is invalid. I want a full subject access request under the GDPR as I had previously spoke with a lady well over a year ago confirming the debt is not mine. I know this response will be passed to their excalations team but that's not good enough. I want to speak with a TM. STOP SENDING DEBT COLLECTORS FOR MONEY I DON'T OWE!!! Sick of saying it

Our experience as a residents’ management company is unfortunately completely in-line with the other reviews here: new smart meter installed September 2023, out of contract so changed supplier in November 2023. It’s now May 2024 and despite repeated chasing and many hours on the phone we still have no final bill. SSE initially claimed that the new meter information hadn’t been uploaded by the 3rd party installer (although our new supplier had no problem whatsoever finding it). After that runaround we then received demands for payment of a fictitious bill based upon a large estimated reading from our old meter (long since disconnected and with no mention of new meter usage). After receiving the final warning letter I did at least get SSE to stop sending them. After insisting on raising a complaint (while receiving assurances that a correct bill would be with me by ‘the end of the week’) I’ve now raised a case - over 8 weeks later with no bill in sight - with the ombudsman. Who would have thought that trying to receive and pay a correct final bill could be so difficult?!

As a buiness user, SSE are one of the worst companies I've ever dealt with. Website won't accept readings, emailed readings still not got bill based on my usage, spent hours speaking to customer services weeks, still not sorted. Now they've sent these wildly inaccurate bills to a 3rd party to take legal action.

I agree with all these one-star ratings. They are by far the worst energy company going, and that is saying something after being with British Gas.

I am contracted to a monthly bill and send them meter readings every month on the same day and yet they get the bills wrong EVERY TIME and have even sent me a quarterly bill for nearly £1,000. I have escalated my complaints several times and they do nothing about them.

The worst part is even the energy ombudsman does nothing after complaining to them. They tell me to get a deadlock letter which I have asked SSE to provide numerous times to no avail and apparently, the Energy Ombudsman can do nothing without a deadlock letter!

How are they still allowed to operate?

Best customer service rep. Please note my 5 stars is for Leah and not for the company.

After months of trying to get SSE to resolve a unexpected bill sent a year after leaving them Leah unlike all other agents showed empathy, understanding and went out her way to help help resolve my query. Even though not resolved yet, Leah deserves recognition her excellent customer service the only person at SSE who cares.

AGAIN MY 5 STARS ARE FOR LEAH AND NOT SSE

Impossible to reach their customer support. Very bad company. No recommend

Worst company I have ever dealt with, no matter how many times you speak to them on the phone & they say they have sorted things at there end as soon as the phone goes down you are back to square one.

Website or app never work

Can get logged in then just get spinning wheel on website with nothing loading, app just continuously gives errors. Staff say there is nothing wrong though, so guess my fault. Luckily bill twice the normal rate lol

Sent a bill for over £7000 because they switched to a new system. Should have been around £1500. This was in October. Dispute was raised immediately. Now mid April. One visit to disconnect our community pavilion. Then a bill of £75 for sending the chap out!! No response. Next stop Watchdog.

Unfortunately, I am not able to give a zero start rating. I have been requesting again and again for SSE to correct their billing address for a site that I manage in Lansdowne Road in Tunbridge Wells, which has two electricity supplies provided by SSE. They have decided after years of sending us the bills, that they are now going to start sending them to the ex managing agents again. Despite several requests they refuse to correct their error and revert back to sending the bills to us, like they always used to and like they should be. I will be moving away from them soon as a result and would suggest that anyone thinking of using them steers clear of them.

Doesn't even deserve one star. A final bill has finally been produced since requested beginning of November and it was taken then six months to produce an excessive bill when the premises are vacant. Have put in formal complaints but no respond. One error after another.Will be taking this complaint to the Ombudsman.

I now know how Alan Bates feels v. The Post Office...!
SSE billed our Company £240k for a year of electricity when the agreed rates on a 4-year contract are a third of this!!
I've not received any real communication from SSE in 13 months, despite all the usual phone calls and emails that I've sent. They impotently blame their "new" IT system.....
I see that OVO took over SSE in 2020 and they must be absolutely desperate to sell on this husk of a Company!

Awful customer service - Spent hours and hours on the phonr, still not sorted my query.!!!!! They just don't care. We have two shops with 3 meters, I am taking them all away from this useless company !!!!!!!!!!