stacey.de Opiniões 

Booking experience was a bit more complicated than it needed to be, but in the end it worked so I will not focus on that.

The main reason I give them a 2 star review is that after taking your money (not a cheap service) they have a very poor customer service. If support is needed in the flat for any service that's not working they do not promptly reply nor give you solutions. You are basically left to solve any issues on your own.

After the saty is over, they have a rather shady process for refunding your deposit, keeping it for long periods of time without a reason and not replying to requests for payment.

On top of this all, they refuse to give you a receipt for the stay, even after multiple emails clearly requesting them.

If you are in dire need of housing and need a "quick and dirty" solution then sure, this will provide you somewhere to sleep. But I highly discourage anyone from booking their services as they are unprofessional and will give you more problems than solutions.

Still cannot really comprehend that this happened.

I registered with Stacey and asked for availability in one of your Hamburg facilities. We agreed on a time period where I would stay there. You sent me a contract, I read it, signed it and sent it back. You confirmed my stay, asked me to pay the deposit. I paid. So far so good.

A week later, I got an email from you stating that the room was not available for me to stay in any more. I was quite stunned. What had we gone through this entire process for?!

So you offered me another room, which seemed ok. Until I found out that the room was more expensive. I asked you to offer me this different room for the price we agreed on for the first room. You declined and stated you could not give me this different room for the originally agreed price.

Hence, you expected me to pay for your mistakes. Maybe its just me, but I found this to be very frustrating, disappointing, and somehow, striking.

I mean, what did you expect here?

End of the story, I asked you to refund me the money for the deposit. Which you did. So thank you for that. At least.

Unfortunately, I will need to refrain from approaching you again in the foreseeable future.

One plus: You stayed friendly the entire time.

Still cannot really comprehend that this happened.