Starrymaps.com Opiniões 218

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Although there was a mistake made in the ordering process , I received an awesome print to the correct adress, no extra cost. Very good customer service. I recommend this company. 👌

Classificada 5 em 5 estrelas

I ordered just the print without the frame and it arrived in bad condition. However, I contacted their customer support right away and Mike responded quickly. He replaced it right away free of charge... Ver mais

Classificada 5 em 5 estrelas

I love my map! Unfortunately it got damaged during shipping but Mike was right on it with a replacement that arrived fast and perfect! Great product and even better customer service. I can’t wait for... Ver mais

Classificada 5 em 5 estrelas

Top notch customer service, prompt responses. Won’t go into details but long story short they went above and beyond and delivered upon a customers request that most other company’s would not accommoda... Ver mais

Informações sobre a empresa

  1. Loja de posters
  2. Loja de lembranças
  3. Loja de impressões

Informação fornecida por diversas fontes externas

A perfect gift to someone special; Create custom maps of the night sky to save a precious moment forever. Our maps can be instantly downloaded in 10 different international sizes.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

218 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great customer service

Although there was a mistake made in the ordering process , I received an awesome print to the correct adress, no extra cost. Very good customer service. I recommend this company. 👌

19 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Best customer service!

I love my map! Unfortunately it got damaged during shipping but Mike was right on it with a replacement that arrived fast and perfect! Great product and even better customer service. I can’t wait for my next occasion that deserves a star map!

2 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Better than expected

I had questions about my order which were answered immediately. The order showed up sooner then expected and turned out much better than I had hoped. I highly recommend.

6 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I ordered just the print without the frame and it arrived in bad condition. However, I contacted their customer support right away and Mike responded quickly. He replaced it right away free of charge as it was damaged during shipment. Overall, I would highly recommend ordering from here, not only because of the product but also because of the great customer service! :)

14 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Top notch customer service

Top notch customer service, prompt responses. Won’t go into details but long story short they went above and beyond and delivered upon a customers request that most other company’s would not accommodate for. Extremely satisfied and would highly recommend.

13 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Great customer service is best measured when things don't go as planned.
Great staff, highly responsive, accountable and replaced a shipping damage immediately.
My wife and I enjoyed the Map and have it hanging proudly in our home.

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The gift was great

The gift was great! It arrived well-packed and very quickly. The whole process was easy and I can't wait to display it on our wall. Thanks so much!

31 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My map waa purchased as a gift

My map waa purchased as a gift. When concerned about my delivery arriving on time, i had an immediate response to my inquiry as well as follow up updates without having to ask. I was even provided a small printable copy to use in placement in case my print did not arrive on time.
It not only arrived on time but was absolutely beautiful and very happy with the quality.
I would recommend these prints to anyone who wanted to a acknowledge and capture a special event.
Much thanks to Michael S who responded professionally, promptly and offered temporary resolution to make the experience even better!
Thank you for providing a keepsake of such an important memory.

17 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely Out-of-This-World Quality and Heartfelt Service

Absolutely stunning! The quality of my Starry Map print was amazing, and the customer service was truly out of this world. The finished piece became the most meaningful gift I’ve ever given. My mother-in-law said, “Oh my goodness! Never in my wildest dreams did I imagine something so wonderful… I absolutely love it!” I couldn’t have asked for a more beautiful or personal experience.

1 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Shop around, it can be found for much less money.

While the transaction was smooth and the item arrived in a fair amount of time, my first issue was that I requested a tracking number prior to its delivery and received no such number. Product arrived with no tracking number or indication it was even on its way. Second issue, and this is partially my fault. I didn't read the website carefully taking note of the "company location" An order was placed, and the item arrived from a local printing service within driving distance of my home. When I considered the price, I figured it was worth it due to international shipping. After a sizable "international transaction fee" on top of the overpriced item, I was quite surprised to receive the item from a local printer. To be fair, they do say this on their website. That being said, avoid the international transaction fees, and go with a local based service that does the same thing....for much, much less.

5 de novembro de 2025
Opinião espontânea
logótipo da Starrymaps.com

Resposta da Starrymaps.com

Thank you for taking the time to leave a review — I’m glad to hear your poster arrived on time and that the checkout itself was straightforward.

I’m sorry for the confusion around the tracking email and the unexpected charge on your card. We send tracking details as soon as each order ships, but sometimes those messages end up filtered into a spam folder — clearly that isn’t helpful, and we’re working on making our notifications more reliable.

You're right that we print through a network of trusted labs around the world, including several in the US. This is actually intentional – it allows us to deliver quickly while maintaining the premium quality and materials we're known for. Each print is made to our exact specifications on museum-grade paper with archival inks, which is why our pricing reflects the craftsmanship and longevity of the final product.

Regarding the international transaction fee on your statement: we don’t add any surcharges for our orders, and most customers are not charged extra. Banks sometimes apply a fee when a card is processed outside their home country, and unfortunately that’s beyond our control. If you contact your bank, they can often remove or waive the charge; please let us know if they don’t, and we’ll do what we can to help.

Our prices reflect the premium paper and inks we use to ensure each Starrymaps print is museum‑grade and built to last. I hope that when you see it on your wall, you’ll feel it was worth the investment.

Thanks again for your order and for letting us know about your experience. If you have any other questions or concerns, please reach out to us at support@starrymaps.com — we’d love the chance to make things right.

Classificada 5 em 5 estrelas

Beautiful product and top tier customer…

Beautiful product and top tier customer service!! Initially I entered the wrong address but Mike altered the address without issue. We accidentally received someone else's map. Again, Mike was highly attentive and immediately sent the correct map. It's lovely quality and a wonderful memento. Would recommend to anyone!

29 de outubro de 2025
Opinião espontânea
logótipo da Starrymaps.com

Resposta da Starrymaps.com

Thank you, Gillian! We’re so happy to hear you love your print and appreciated Mike’s help with the address mix‑up. It means a lot to us that you would recommend Starrymaps!

Classificada 5 em 5 estrelas

Great present for grandchildren

I ordered one for each birth of my granddaughters and they are perfect. Such a great way to treasure a special day.

28 de outubro de 2025
Opinião espontânea
logótipo da Starrymaps.com

Resposta da Starrymaps.com

Thanks so much for your kind words! We’re honoured you chose us to commemorate your granddaughters’ births. Enjoy those special mementos!

Classificada 5 em 5 estrelas

Amazing experience, stunning product!

The product is stunning and the customer service is prompt, super friendly, honest, and helpful. This company takes pride in its work and in the way it communicates with its customers.

31 de outubro de 2025
Opinião espontânea
logótipo da Starrymaps.com

Resposta da Starrymaps.com

We’re thrilled to hear you found our maps stunning and our team helpful, Doina. Your feedback makes our day — thank you for trusting us!

Classificada 5 em 5 estrelas

Had some issues with the shipping…

Had some issues with the shipping address. I emailed them and they responded right away and kept me updated on everything. Amazing service.

12 de outubro de 2025
Opinião espontânea
logótipo da Starrymaps.com

Resposta da Starrymaps.com

Thank you for sharing this! We’re glad we could resolve the shipping issue promptly, and we appreciate your patience. Enjoy your star map!

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