Stephensons Estate Agents Opiniões 

17
•
TrustScore: 4 em 5

4,2

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Informações sobre a empresa

  1. Agentes imobiliários
  2. também em
  3. Agência de arrendamento imobiliário
  4. Empresa gestora de propriedades
  5. Imobiliária

Escrito pela empresa

Established in 1871, Stephensons is an independent estate agency with deep roots in North Yorkshire and a progressive approach to property. With offices in York, Haxby, Easingwold, Selby and Boroughbridge, the firm combines over 150 years of experience with detailed local knowledge and a commitment to personal service. Regulated by the Royal Institution of Chartered Surveyors (RICS), Stephensons upholds high standards of professionalism, integrity and client care. Specialising in residential sales and lettings, land and new homes, commercial property and professional valuations, the firm offers considered advice across a diverse property market, from city apartments and family homes to village properties and countryside retreats. Traditional values sit at the heart of the business, complemented by contemporary marketing, beautifully presented property and a clear understanding of today’s buyers and sellers. Approachable, professional and focused on each client’s individual circumstances, Stephensons helps people move forward with confidence.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

17 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

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(17)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent quality of service

Stephensons have outstanding knowledge of the market and provide honest, clear, realistic advice about what can be expected in the marketplace. The honesty and clarity create trust very quickly in my experience; I never had any concerns that Stephensons would be the right choice to go through the process with. Their valuation advice was excellent, and they were very responsive to questions.

There is a warmth and genuineness about the staff I've engaged with; the quality of service is second to none, and their professionalism is outstanding. I highly recommend Stephensons.

13 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

Thank you to Oliver and the team at Stephensons. I could not fault the professionalism and help they provided for me. The went above and beyond the call of duty. Thank you so much.

22 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company

The staff at Stephensons have dealt with a few properties for us and have been fantastic with all. Always go above and beyond, and nothing is ever a problem. Their attention to detail and information provided is always second to none. Highly recommend

2 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely team

Recently bought my first home and had a great experience with Stephensons. The staff made the process really easy from start to finish and were always attentive and helpful when I had any queries as well as keeping me updated at every step during the process. Would highly recommend for anyone buying in the York area !

13 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Service

Katie has been great all the way through the process of selling our house with Stephensons. Couldn’t have asked anymore of any of the people involved.

2 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish! Made the whole process of buying my first home smooth and stress-free. Always friendly, professional and happy to help with any questions. Would highly recommend to anyone looking to buy or sell a property!

17 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

Fantastic service! The team are genuinely lovely, friendly people who go above and beyond to accommodate. Communication was excellent throughout, and they were always organised, proactive and on the ball. I always felt informed and confident that everything was in hand. Some of the best estate agents around, I couldn't recommend them highly enough!

19 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service from Stephensons in…

Fantastic service from Stephensons in York. The team were professional, friendly and incredibly helpful throughout. Communication was excellent, and nothing ever felt like too much trouble. They were always approachable, responsive and happy to go the extra mile to make the whole process as smooth and stress-free as possible.

It’s refreshing to deal with an estate agent that genuinely cares about providing a great service. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a property in York. Thank you again!
Fantastic service from Stephenson Estate Agents in York. The team were professional, friendly and incredibly helpful throughout. Communication was excellent, and nothing ever felt like too much trouble. They were always approachable, responsive and happy to go the extra mile to make the whole process as smooth and stress-free as possible.

It’s refreshing to deal with an estate agent that genuinely cares about providing a great service. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a property in York. Thank you again!

19 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We couldn't be happier with the service…

We couldn't be happier with the service we received when selling our old house and buying our new home.

The whole process was seamless from start to finish, and the team made what can be a stressful experience feel so much easier.

Communication was great throughout, we were always kept up to date, and whenever we had any questions, someone was always happy to help.

It was really nice to deal with such a friendly and approachable team, and nothing ever felt like too much trouble.

My wife and I are really pleased with how everything went and genuinely appreciate all the help along the way. We'd happily recommend to anyone looking to buy or sell.

Thanks again to everyone involved!

20 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Professional and Knowledgeable

If you want your properties to be sold Stephenson’s are the one! They focus on proper marketing and don’t just take average photos for the listing. I’ve dealt with multiple offices mainly York but also Easingwold and Boroughbridge, the teams are very professional and responsive whilst putting you first. Some of the negative reviews bemused me as I know many developers that will only buy from this Estate agent.

20 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I would highly recommend Stephenson…

I would highly recommend Stephenson Estate Agents to anyone looking for a professional, friendly and reliable estate agent. The service has been excellent, and the team have been helpful, approachable and supportive throughout the process.

It’s refreshing to deal with people who genuinely care about their customers and take the time to make things as smooth and stress-free as possible. Thank you to the team at Stephenson Estate Agents for all your help and support. It’s very much appreciated!

Highly recommended

16 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you Stephensons Team!

The Stephensons team helped me sell my house last month after being let down by another estate agents in York. The team were fantastic, nothing was too much trouble, really helped as it was our first time selling, thank you so much! Would highly recommend.

1 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

This Estate Agent extremely unhelpful.

This Estate agent refused to take me to a property I am very interested to buy (cash); I am almost blind, but unlike other agents in York they would not help me or the Vendors by agreeing to take me to the property or arrange for agent to meet me. On Right Move this property seemed ideal, I have a buyer for mine, but now having to look for further properties and better agents.
Would definitely not use this Agents to sell my properties with in the future.

20 de outubro de 2026
Opinião espontânea
logótipo da Stephensons Estate Agents

Resposta da Stephensons Estate Agents

We strongly dispute your account of events.

Having reviewed the matter with our Sales Manager and listened to call recordings, you were offered a viewing on Thursday at 3.30pm. You initially accepted this arrangement. We therefore did NOT refuse you a viewing or decline to arrange for an agent to meet you there.

The difficulty arose when you requested transport to and from the property. Our Sales Manager explained that our insurance would not cover this and asked whether someone could accompany you. When you referred to other agents providing transport, he explained that he could not comment on their insurance arrangements. Put simply we do not offer a free taxi service as part of our offering.

Our Sales Manager reports that you then called him a “t**t”. We are simply appalled by this abusive response to a reasonable and politely explained limitation.

We recognise that your visual impairment can make travelling to viewings more difficult. However, this does not justify personal abuse towards our staff, who are entitled to courtesy and respect especially when they offered to provide you a viewing of the home you request.

Given the conduct reported to us, respectfully we would not welcome any further dealings with you whatsoever.

Classificada 1 em 5 estrelas

Misrepresentation

Booked in to view a property through Stephenson’s, and what should have been a straightforward viewing turned into a far more difficult experience than it needed to be. We did the chasing to get the viewing!

The vendor’s wife showed us around and made a number of statements about work carried out on the property and disputes with neighbours which, following our own enquiries, we found to be inaccurate. We subsequently discovered that Stephenson’s had been formally notified about ongoing disputes involving multiple neighbours, as well as concerns regarding substandard work, but this information was not disclosed to us.

Had we relied solely on what we were told during the viewing, we could have made a very expensive mistake.

Our experience has left us with serious concerns about the level of transparency and professionalism. We certainly wouldn’t recommend taking everything you are told at face value when dealing with this agent. Buyer beware.

It is also worth doing your homework on the qualifications of the people you are dealing with. Stephenson’s makes a point of highlighting membership of the National Association of Estate Agents, but prospective buyers should understand exactly what that membership means and, importantly, check whether the individual dealing with their sale is RICS qualified.

For us, the whole experience left a very 1970s estate-agent impression — rather more Arthur Daley than professional property adviser.

Do your own checks, ask difficult questions and don’t assume the agent has told you everything you need to know.

21 de julho de 2026
Opinião espontânea
logótipo da Stephensons Estate Agents

Resposta da Stephensons Estate Agents

Thank you for taking the time to leave a review. We appreciate that your time is valuable and take all concerns raised seriously.

We investigated the allegations you made and carefully considered the information available to us, including the evidence provided by the vendor. Based on that evidence, we consider your review to be unfair and unsupported by the facts presented to us.

As part of our investigation, we asked you to provide factual evidence to substantiate your allegations, including the Freedom of Information response you stated you had obtained. Several weeks later, we are still awaiting this documentation.

On the evidence currently available, we refute your review in its entirety. We remain willing to consider any relevant documentation you provide, but we cannot accept unsubstantiated allegations as an accurate account of events.

Classificada 5 em 5 estrelas

Amber is outstanding

Amber is outstanding!
Our experience has been fantastic and it’s all down to Amber. She is extremely professional whilst being very personable. A credit to the team. Thank you Amber

29 de julho de 2026
Opinião espontânea
logótipo da Stephensons Estate Agents

Resposta da Stephensons Estate Agents

Karen, we do appreciate you taking the time to review our services and we are delighted to hear of the experience with our firm

Classificada 1 em 5 estrelas

Stephensons must be genuinely be the…

Stephensons must genuinely be the worst, uneducated, inexperienced estate agents in the north. They misrepresented the property, they were dishonest, very unprofessional and just inadequate with communications. The service is just so awful, and their bullying tactics so blatant, that we had to pull out of the purchase.

1 de junho de 2023
Opinião espontânea
logótipo da Stephensons Estate Agents

Resposta da Stephensons Estate Agents

Thank you for taking the time to leave a review. We take your allegations very seriously and would welcome the opportunity to understand and discuss your concerns in greater detail.

Unfortunately, we have been unable to identify you on our customer database from your username, and your review does not identify the property concerned. We are therefore unable to investigate the circumstances or respond to the specific claims at this stage.

Please contact us directly with your name and the property address, marking your correspondence for the attention of a Partner. We would be pleased to discuss the matters you have raised and investigate them thoroughly.

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