Stevensons Opiniões 

2919
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

When we dealt with Stevensons back in 2024 they were fab, very knowledgeable and sizing was a dream to organise. These last few months have been horrendous. Staff at the pop up shop a couple of months... Ver mais

Classificada 5 em 5 estrelas

Excellent service. We are especially grateful to Ash, who was super helpful, answering our multiple questions about high school life! We were super surprised to learn it was her first day working th... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This was our first time at stevensons,Epsom,for our daughters high school uniform.We made an appointment and was seen on time.Emma assisted us and was very polite and helpful. She never rushed us and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de uniformes
  2. Loja de moda infantil
  3. Loja de roupa
  4. Loja de calçado
  5. Loja de roupas desportivas

Escrito pela empresa

Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(2919)

869 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Delivery was quick and smooth

Delivery was quick and smooth. My first order was a wrong size and the returns process was user friendly and I got my refund with no issues. There was also a postage discount for the other order.

5 de agosto de 2026
Classificada 3 em 5 estrelas

After an amazing experience in 2024 we’ve been disappointed recently.. such a shame.

When we dealt with Stevensons back in 2024 they were fab, very knowledgeable and sizing was a dream to organise. These last few months have been horrendous. Staff at the pop up shop a couple of months ago have very little product knowledge and were not helpful. Since then I have placed over 10 orders trying to get the correct size of uniform for my son. I chatted with one lady who advised it would be fine to order the fitted uniform for him even though I mentioned it stated women’s on checkout but she said it would be fine. When it arrived you could clearly see it was for the female frame and still too large size wise. Really disappointed and displeased with the quality of some items we have received and the cost of delivery each time we reorder.

11 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Sophie was fab!

We had a great experience with Sophie! She knew everything there was to know about the uniform we needed and efficient and smiley! Thank you so very much!

11 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Goods arrived very quickly

Goods arrived very quickly, I had to return one item which was very easy to do. When having a problem with my order the staff where very helpful

4 de agosto de 2026
logótipo da Stevensons

Resposta da Stevensons

Many thanks for taking the time to leave a review.

Classificada 1 em 5 estrelas

Visited the Stevensons store in Guildford…

Visited the Stevensons store in Guildford today, started out very pleasant as with my past visits. However one member of staff whose name i unfortunately didnt get was extremely rude. Unbeknown to me and my children - due to the extremely small sign and the fact i was split trying to sort 3 childrens uniform at once - you are not allowed to try on their shirts which is ridiculous really with the price they are charging for them! You may only try the long Sleeved ones they have hung by the changing rooms. However I fail to see what help this is when you want to make sure that the short sleeved ones fit properly. Not only was the way in which she spoke to me disgusting, but she actually raised her voice and told me off. When I apologised and explained we were going to buy them anyway she looked me up and down with a look of disgust and told me that was besides the point and not to touch anymore packs of shirts. In the end I was so frustrated by the whole ordeal that we left without any uniform. And if it wasn't for the fact they are the only stockists of our schools uniform I would not be giving them a penny of my money going forward. Shocking customer service. If you dont absolutely have to shop here then I would avoid at all costs.

10 de agosto de 2026
Opinião espontânea
logótipo da Stevensons

Resposta da Stevensons

Thank you for taking the time to share your experience. I’m very sorry to hear about what happened during your visit to our Guildford store.

Whilst we do have restrictions on trying on certain packaged garments for hygiene and stock-control reasons, this should have been explained to you politely and respectfully. We certainly do not expect our customers to feel uncomfortable, embarrassed or spoken down to when visiting one of our stores, and I’m particularly sorry to hear that this happened while you were trying to organise your uniform.

I can completely understand your frustration, and your complaint will be passed to the relevant team to review with the store.

Please accept our sincere apologies. This is not the level of customer service we want our customers to experience at Stevensons.

Kind regards,
Stevensons

Classificada 5 em 5 estrelas

Excellent serviceMr

Excellent service, from ordering to delivery.purchased school uniforms also really top quality.

3 de agosto de 2026
logótipo da Stevensons

Resposta da Stevensons

Many thanks for taking the time to leave a review.

Classificada 1 em 5 estrelas

The cost of a boys blazer is…

The cost of a boys blazer is extortionate and then added delivery cost on top of it. We had no choice but to get it from this company. It would have cost nearly £30 cheaper if we could have bought it from the previous company

10 de agosto de 2026
Opinião espontânea
logótipo da Stevensons

Resposta da Stevensons

Thank you for the time taken in leaving your review.

Multiple factors are taken into consideration when delivering a pricing structure, including the composition of garments and cost of production, alongside ensuring that we meet the individual requirements of the school for their desired aesthetic. All these points contribute to the sale cost of an item, and we are sorry to hear that you find our current pricing to be unreasonable.

All our products are regularly price reviewed by both Account Managers and schools, and we are always working to deliver cost-effective products where feasible.

We appreciate your feedback and will ensure this is taken into consideration during future pricing reviews.

Kind regards,
Stevensons

Classificada 1 em 5 estrelas

I still have not recieved my order

I still have not recieved my order

3 de agosto de 2026
logótipo da Stevensons

Resposta da Stevensons

Thank you for leaving a review.

I can see that our customer service team has been in touch regarding your delivery that was delivered on the 5th of August.

If you still require assistance, please reply to their email, and they can support you further.

Kind regards,
Stevensons

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