When we dealt with Stevensons back in 2024 they were fab, very knowledgeable and sizing was a dream to organise. These last few months have been horrendous. Staff at the pop up shop a couple of months... Ver mais
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Leia as opiniões dos outros
Excellent service. We are especially grateful to Ash, who was super helpful, answering our multiple questions about high school life! We were super surprised to learn it was her first day working th... Ver mais
A empresa respondeu
We hadn’t made an appointment for another day but popped in to see if there was any availability and we hardly waited. We were served by Betsy on Tuesday 28th July 26. She was very pleasant, helpf... Ver mais
A empresa respondeu
This was our first time at stevensons,Epsom,for our daughters high school uniform.We made an appointment and was seen on time.Emma assisted us and was very polite and helpful. She never rushed us and... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.
Informações de contacto
Uniform House, 7 Acrewood Way, AL4 0JY, St. Albans, Reino Unido
- 01727 815700
- customerservices@stevensons.co.uk
- www.stevensons.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fast turnaround on emails and questions…
Fast turnaround on emails and questions were answered precisely. thank you!
Its the best customer attention that I…
Its the best customer attention that I have experienced. Always nice and providing solutions to everything .
Excellent and efficient service.
Excellent and efficient service.
Ordered wrong tie, this was easily rectified and new tie arrived promptly.
Delivery was quick and smooth
Delivery was quick and smooth. My first order was a wrong size and the returns process was user friendly and I got my refund with no issues. There was also a postage discount for the other order.
The delivery was fast
The delivery was fast. I ordered the items at the beginning of August and they were delivered to me within a couple of days.
Ordered long sleeved white blouses
Ordered long sleeved white blouses. Very quick delivery and easy to order.
After an amazing experience in 2024 we’ve been disappointed recently.. such a shame.
When we dealt with Stevensons back in 2024 they were fab, very knowledgeable and sizing was a dream to organise. These last few months have been horrendous. Staff at the pop up shop a couple of months ago have very little product knowledge and were not helpful. Since then I have placed over 10 orders trying to get the correct size of uniform for my son. I chatted with one lady who advised it would be fine to order the fitted uniform for him even though I mentioned it stated women’s on checkout but she said it would be fine. When it arrived you could clearly see it was for the female frame and still too large size wise. Really disappointed and displeased with the quality of some items we have received and the cost of delivery each time we reorder.
Sophie was fab!
We had a great experience with Sophie! She knew everything there was to know about the uniform we needed and efficient and smiley! Thank you so very much!

Resposta da Stevensons

Resposta da Stevensons
Goods arrived very quickly
Goods arrived very quickly, I had to return one item which was very easy to do. When having a problem with my order the staff where very helpful

Resposta da Stevensons
Visited the Stevensons store in Guildford…
Visited the Stevensons store in Guildford today, started out very pleasant as with my past visits. However one member of staff whose name i unfortunately didnt get was extremely rude. Unbeknown to me and my children - due to the extremely small sign and the fact i was split trying to sort 3 childrens uniform at once - you are not allowed to try on their shirts which is ridiculous really with the price they are charging for them! You may only try the long Sleeved ones they have hung by the changing rooms. However I fail to see what help this is when you want to make sure that the short sleeved ones fit properly. Not only was the way in which she spoke to me disgusting, but she actually raised her voice and told me off. When I apologised and explained we were going to buy them anyway she looked me up and down with a look of disgust and told me that was besides the point and not to touch anymore packs of shirts. In the end I was so frustrated by the whole ordeal that we left without any uniform. And if it wasn't for the fact they are the only stockists of our schools uniform I would not be giving them a penny of my money going forward. Shocking customer service. If you dont absolutely have to shop here then I would avoid at all costs.

Resposta da Stevensons
Excellent serviceMr
Excellent service, from ordering to delivery.purchased school uniforms also really top quality.

Resposta da Stevensons
The cost of a boys blazer is…
The cost of a boys blazer is extortionate and then added delivery cost on top of it. We had no choice but to get it from this company. It would have cost nearly £30 cheaper if we could have bought it from the previous company

Resposta da Stevensons
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