Stonegate Pub Opiniões 

Awful experience with this company, reserved a table for friends to meet in their club 'Sway' in London, turns out I don't get the money back, just pay for everyone's drinks. Great. Totally ridiculous. Never heard of this way of doing things, paid plenty of table deposits in my time for large groups of people and can understand why this is done however, usually when you meet the minimum spend, you get the money back. (£300, £10 a head for 30 people)

Still awaiting a breakdown of the drinks had so I can request money back from people who attended.

Awful service, terribly handled. Wont be using again and wont be recommending.

MARKET INN, BRACKNELL
We were looking for a pub that offered Karaoke and good food, close to us in Ascot. We wanted to celebrate my husbands 58th Birthday and he loves Karaoke. We stumbled apon the Market Inn in Bracknell thanks to Google. Hearing that the pub had a very bad reputation I was hesitant to book, especially as we were going to be a very large group (21 people). I reached out via email and was very upfront with the Manager, Dan about my concerns. Dan reassured me that the cliental on a Thursday night was very different to a Sat night and that he doing all he can to change the poor image.

Well I can now confidently say that Dan and Hazel went out of their way, to not only ensure that the party was a great success, but that that all my needs were met. Hazel even helped me decorate the tables.

The food was outstanding. I had the steak which was cooked to perfection. Well done to the chef. Everybody thoroughly enjoyed their meals.

Hazel took us under her wing for the entire night and went above and beyond. Her cocktails were incredible, as were the shooters. The added bonus was the Quiz. None of us had ever experienced this before, as we are all from South Africa. Even though we only came 4th, a good laugh was had by all.

If I could just make one small suggestion, to the ladies bathrooms. Please turn the dryers on. The big roll of hand drying paper on the basin, let you down. Bathrooms need to be clean and in good working order at all times.

To end, this review, a massive thank you to the Market Inn for a night we will never forget.

Before you think about leasing a pub from this company think again me and my husband showed interest in a pub in Sheffield after a meeting with the area manager decided to go for it that's when our nightmare begins after doing everything that the area manager told us what we needed to do to getting everything in place 3 months of been lied to getting messed around the area manager is a total waste of time how he is in a job is beyond me no manners whatsoever ignoring phone calls and emails. If your thinking of the pub game give this firm a massive swerve trust me much better company's out there who do actually want to help you
Stonegate no need to bother with a reply you never bothered to reply to my emails don't brake the habit of a lifetime

Still no response from anyone from stonegate about doom bar staycation competition
Trading standards say it’s a breach of contract as the pub couldn’t give me a Qcode may have to take action against them

Recently visited the Gosforth Hotel and was pleasantly surprised by the friendliness of the staff had a meal and a drink after a hard day at work.Food was lovely and reasonably priced drinks reasonably priced couldn't decide what I wanted to drink so the manager I think his name was Dan made some great recommendations and also told me about the craft beer reward card was very knowledgeable about the products he sold the place is a little gem and I will be returning in the future.

Great Thursday night, popped in for a pint ended up staying all night, absolutely fantastic staff so friendly and welcoming amie and Maria served us all night will definitely now be a regular 😀

Leaping Salmon, Berwick upon Tweed - Worst customer service I have ever had. Lady at bar refused to serve me food as kitchen busy so had to use app. Ordered light bites (as lunch time) and although requested Scampi with chips and peas it just came on its own £5 for 4 bits of Scampi!!! Manager would do nothing about it. Will NEVER return. Dreadful place and food poor quality even for pub food.

Always an inviting and enjoyable experience. With friendly and capable staff that make you feel welcome. With good food and a choice of sports.

The Bridgewater in Darwen Lancashire, met with friends for a coffee and some food with our babies and I can’t explain how amazing and accommodating the staff were. I don’t get out often but I was made to feel comfortable, welcomed and relaxed throughout my whole visit.
Would recommend any one to go here for food/drink you won’t be disappointed

They force exempt people to have a mask in front of their face. Crown Huddersfield.

This is not only breaking Government law. It is immoral.

I will tell all people I know, Stonegate are lawbreakers and discrimate against disability.

Ps you do not answer your telephone either!

Have used one of your local pubs for work gatherings every year. Difficult this year with Covid, but as usual you on site staff were brilliant.

all except your new bouncer, who was a little over keen shall we say

emailed in a complaint and a follow up, no response.

The Hunters Lodge Bridgend what a fantastic friendly place to visit, we visit every week with a special needs child, the staff do their best to accommodate the child's needs nothing is too much trouble.
The food as always is fantastic.
Can't express how amazing the staff are and we look forward to our weekly visit.

It's a pub chain that actually care about the customer experience. Yes I do work for them but I believe they uphold their values unlike many competitors. Massive credit to how they looked after their staff throughout the pandemic, I never once saw a worried face. I know my team are looking forward to returning, a sign that they do things right.

Walkabout Lichfield - I have been waiting nearly 10 weeks for a refund following a deposit (which wasn't redeemed ) I left for a Xmas function.
Whilst staff at pub are engaging, nothing is coming from Stonegate's accounts.
I have had to do all the chasing just looking for a simple credit.

Stonegate pub Kings Arms Morecambe.Very clean, good food on warm plates( unheard of anywhere else), great staff and clean toilets plus a check back to see if everything was ok!!
Why cant every pub have these simple standards.

Well done to the staff and Manager at Kings Arms, Morecambe.

Really disappointed with service here. Was outside trying to get access in through the "wheelchair access door" but door was locked. After sitting outside trying to get someone's attention. I googled phone number and called asking if there's a staff member that can let me in as I was outside. A staff member finally came to address me but unfortunately they had no key to the door that would otherwise let me in. Had to go away disappointed. Don't want to blame staff but they should have had access for me and other wheelchair users at request.