Convenient location by train station - man who ushered me in was friendly and service fine as was reception
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Leia as opiniões dos outros
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Due to a mistake by the technician inputting the wrong mileage at last year's service/MoT every visit since had been fraught with problems. This was no exception. TBF the assistant kept me appraised o... Ver mais
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What a great experience best dealership in Liverpool by far we went in to look at a new A3 and Alex was great he went the extra mile to make sure the process was smooth we have had experiences at othe... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- também em
- Concessionário de carros usados
- Fabricante de carros
- Mecânica automóvel
- Oficina de inspecção
- Serviço de troca de óleo
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contacto
41 Sandhills Lane, L5 9XN, Liverpool, Merseyside, Reino Unido
- 01518 080 793
4,0
Bom
93 opiniões
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Horrendous Customer Service & Quality
I have purchased 5 vehicles over the past 4 years across our household and family, and my last purchase will certainly be my last.
The customer service I have received since purchase has been extremely poor. I received a poor hand over of the vehicle meaning I had to call a recovery service for a non fault whereby the recovery service damaged the vehicle. Audi Stratstone promised a goodwill payment to get the car repaired, and 7 months on I’ve still been chasing the payment and the car remains unrepaired. We were even told two weeks ago the payment would be made, yet still not paid and my patience levels at this stage have clearly run out.
I’ve become thoroughly dissatisfied with the quality of the car, the digital key has experienced several issues with the immobiliser kicking in mid journey, the Alexa functionality has never worked and the CarPlay is intermittent at best. I have become so dissatisfied I have enquiries about changing the car with Stratstone, but then never get a follow-up or a call back to explain whether a change is possible.
If I was buying a cheap or second hand car my expectation levels might not be so high, but for the level or car and money spent the service and quality is well below standard. I certainly wouldn’t recommend this dealership and likely I will not be returning to this brand either!
13 de junho de 2026
Opinião espontânea
Resposta da Stratstone - Audi Liverpool
Hello Paul,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Brand Customer Services
Left a google review a few weeks ago
Left a google review a few weeks ago, wont bore you with the details, but the level of service was a joke. Got a nice polite public reply (generic) off Audi customer services, thanks for your review its very important we will investigate blah blah blah. They must be walking to Audi Liverpool from Germany, as I asked for a Manager to call me back a week Thursday and still waiting. Avoid.
4 de junho de 2026
Opinião espontânea
Resposta da Stratstone - Audi Liverpool
Hi,
Thank you for taking the time to update your feedback.
We're sorry to hear you're still waiting for a call back and that the follow-up after our initial response has not met your expectations.
We understand how frustrating it is to be assured that your concerns will be investigated, only to then experience further delays in communication. Providing timely updates and following through on commitments is something customers should be able to rely on, and we're disappointed to hear this has not been your experience.
Please be assured that your comments have been noted. We would welcome the opportunity to review what has happened and ensure your concerns are directed to the appropriate management team. If you haven't already done so, please send us an email on stratstonecustomercare@stratstone.com
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Customer Services
Resposta da Stratstone - Audi Liverpool
Hello Tiguan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
People always make it for me
23 de maio de 2026
Resposta da Stratstone - Audi Liverpool
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Audi service center are robots not…
Audi service center are robots not humans
They cannot think causing ownership so much inconvenient with their service schedules and work requirements hence the length of time takes to book an appointment
28 de abril de 2026
Resposta da Stratstone - Audi Liverpool
Hello Jim.
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Good service and as much tea and coffee…
Good service and as much tea and coffee you can drink
30 de abril de 2026
Resposta da Stratstone - Audi Liverpool
Hello Derek.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Audi Liverpool Shambles
MOT was arranged for 23rd April,closest date they had when I contacted Audi in February,a courtesy car was also requested . When we arrived on said date,we were informed there was no courtesy car and that they had rang day before and left a voicemail.Audi did rung day before,actually at three minutes to six,3 minutes before they closed for the day,there was no voicemail.we asked what our options were they said take your car home and rebook,if we did that would there be a guarantee of a courtesy car ,no they said.Their manner considering our age(70s) and my limited mobility,which they knew about,was one of complete indifference.We asked to speak to a manager,she said there was nothing they could do,and we weren’t the first today,to be told there was nothing they could courtesy car,what a way to run a business.Anyhow we explained that our MOT was due 28th,of May,and it would be doubtful if an appointment could be arranged in time,why didn’t Audi offer to do that,seems as if they couldn’t be bothered,we persisted,said it was very unprofessional and uncaring to us their customers.Eventually they found a car for us and we returned in the afternoon to pick our car up.Customer Service zero,Communication zero,Customer Care zero.Audi Liverpool in our opinion has declined over the last 5 years,they are difficult to contact,when you ring you are connected to someone in different parts of the country,with your call being routinely dropped,they have stopped picking your carup from home,which was important to us given my limited mobility,they don’t even wash your car anymore,all in all a disappointing experience,and stress that neither my wife or I needed.
Over 2 months to get a reply,says it all.
23 de abril de 2026
Opinião espontânea
Resposta da Stratstone - Audi Liverpool
Hello Charlie,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Fantastic service and the service staff…
Fantastic service and the service staff are superb
8 de abril de 2026
Resposta da Stratstone - Audi Liverpool
Hello Anon,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Stratstone Brand Customer Services
Great
Great experience bringing my car in for a service. All staff I spoke to were lovely, particularly Lou! Also got my car back sparkling which was a nice touch! Will be back for sure!
25 de março de 2026
Resposta da Stratstone - Audi Liverpool
Hello Sophie,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Lovely Staff
Jenna was very kind and helpful as my car had to stay in for repairs keeping me informed and updated. Lovely staff at Audi Liverpool.
23 de março de 2026
Resposta da Stratstone - Audi Liverpool
Hi Michelle,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Jenna at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Brilliant customer service and…
Brilliant customer service and attention to detail 👏
25 de fevereiro de 2026
Resposta da Stratstone - Audi Liverpool
Hello Anthony,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
they broke my sat nav
26 de março de 2026
Resposta da Stratstone - Audi Liverpool
Hello,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at (select as appropriate) help@evanshalshaw.com OR stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
The service department friendly and helpful
The service department friendly attitude, atmosphere, welcome, help and support especially Lola who kept me informed of what was happening
10 de março de 2026
Resposta da Stratstone - Audi Liverpool
Hello Louise,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Stratstone Brand Customer Services
Good service ready on time.
4 de março de 2026
Resposta da Stratstone - Audi Liverpool
Hello Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Pissed off customer
Ring rings for ages like nobody works there!
When you leave a message nobody gets back to you!
Have to chase them about your car!
Did not fix my electric car charger THAT IS FOR MY ELECTRIC CAR THAT I BOUGHT FOR THEM!!! WTF
Very pissed off with there customer service.
10 de março de 2026
Resposta da Stratstone - Audi Liverpool
Hello Kevin, we appreciate you taking the time to leave a review. We take all feedback seriously as part of our ongoing commitment to improving our customer experience, and we have shared your notes with our internal teams.
Stratstone Brand Customer Services
Overall excellent service
Overall excellent service. Lauren kept me well informed and is a credit to Liverpool Audi. Thank you
18 de fevereiro de 2026
Resposta da Stratstone - Audi Liverpool
Hello Daniel,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Second time in to get the parking…
Second time in to get the parking camera fixed. It failed again in less than a week. It's massively inconvenient to keep taking it in,
13 de fevereiro de 2026
Resposta da Stratstone - Audi Liverpool
Hi Richard,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Great service
23 de fevereiro de 2026
Resposta da Stratstone - Audi Liverpool
Hello George,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Resposta da Stratstone - Audi Liverpool
Hello Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor Communication and Service
Had car booked for wait, but another person also booked so mine would ready 2pm? 10.30am drop off… Then had a call telling me car booked in to be cleaned car has not been cleaned… had personal bad news today and this has actually been really poor service indeed, Hannah assistant I would score her 10/10 but from my own personal experience awful
Indeed and worst experience in regards to booking, communication and all in all just poor day from hell to be honest and this just topped iit 😩
20 de janeiro de 2026
Opinião espontânea
Resposta da Stratstone - Audi Liverpool
Hi Lisa, Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention. To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns. Thanks again for taking the time to leave your review. Stratstone Brand Customer Services
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