On arrival you are made welcome by the polite and friendly amazing staff . Then directed to the correct department whilst waiting offered drinks. Once with your allocated advisor all is explained... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoNorth field Drive, Milton Keynes, MK15 0DQ Buckinghamshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Awful customer service. Left waiting for 2 hours when collected new car. 2 months later pulled over by police as number plate had fallen off. After a month of calling and emails, still no refund fo... Ver mais
A empresa respondeu
I am very satisfied with the service, Faye was amazing throughout the whole process. I was updated through every stage and the customer service was brilliant
We were a little disappointed that the A5 2025 we purchased from the same Stratstone Audi network had some faults. However, Audi Milton Keynes handled the matter very professionally as soon as we re... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Oficina de inspecção
- Fabricante de carros
- Mecânica automóvel
- Serviço de troca de óleo
- Concessionário de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contacto
North field Drive, Milton Keynes, MK15 0DQ, Buckinghamshire, Reino Unido
- 01908 086 679
3,7
Aceitável
200 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Work done on my car
Great service from the staff. Susannah and also Steve master tec.
21 de março de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello Ali,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Milton Keynes Audi Customer Services
I recently bought an Audi Q3 Sportback…
I recently bought an Audi Q3 Sportback and dealt with Will their Sales Executive. He was friendly, easy to talk to, and very helpful from the start. He listened to what I wanted and gave clear advice without making me feel pushed into anything.
I am very happy with the car and the service I received. I would happily recommend Will to anyone thinking about buying an Audi.
1 de abril de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
A first class experience
Hello,
My experiences with my Audi service was first class. Very professional and helpful staff who made this an enjoyable experience i would happily recommend.
23 de março de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello Andrew,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Milton Keynes Audi Customer Services
Excellent experience
The company gave excellent, fair advice. We felt listened to and were respected. We would recommend the team there, especially Raheem and Saul.
31 de março de 2026
Resposta da Stratstone - Audi Milton Keynes
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Raheem and Saul at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Waste of my money took my a5 in to get…
Waste of my money took my a5 in to get fix even spoke to a technician and show him wot i would like to be looked at and all they did was a engine update witch neva needed lost out on 444 pounds and no1 was willing to help there was no communication i had to ring in all the time and lost out 4 days of work and lost my job as they couldn't fix my car
17 de março de 2026
Resposta da Stratstone - Audi Milton Keynes
Hi Lewis,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience, we understand how frustrating this must have been, especially with the impact it’s had on your work.
We want all of our customers to feel confident that the concerns you highlight are listened to and properly addressed, and I’m sorry that you feel like this wasn’t the case here.
Thank you again for bringing this to our attention — feedback like yours helps us improve.
Customer Services
Warm reception amazing staff
Have to say Michelle on reception was phenomenal , warm welcome friendly nature , listened to exactly what I was after and understood, offered drinks and a comfy couch, cdnt stay to see cars as it was super busy but definitely will go back based on first impressions.
21 de março de 2026
Opinião espontânea
Resposta da Stratstone - Audi Milton Keynes
Hello,
Michelle will appreciate you leaving this review - thank you!
Have a nice day!
Milton Keynes Audi Customer Services
Paige and the Milton Keynes team provided exceptional service again
Paige who was the point of contact on the day provided an exceptional level of service. The extended team resolved the small technical issues, enabling car to be back with me swiftly. Highly recommend the Milton Keynes site.
27 de fevereiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hi Edwards,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Paige at Dealership
Have a lovely day!
Stratstone Brand Customer Services
charlie evans was excellant in the…
charlie evans was excellant in the service department!!! had a few issues with my car!2026
16 de fevereiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello Dawn,
Charlie will appreciate you leaving this a review - thank you!
Have a nice day!
Milton Keynes Audi Customer Services
Staff friendly and courteous with every…
Staff friendly and courteous with every sign of delivering good customer service.
6 de fevereiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello Helen,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor customer service
Poor customer service
They give dirty courtesy cars, dog hair inside,
No interest in trying to fix your car under warranty, will diagnose it as something else to avoid doing the job
They take forever getting back to you
Kept my car for 2 months still with the same issue.
3 de dezembro de 2025
Resposta da Stratstone - Audi Milton Keynes
Hi Adeel,
Thanks for sharing your feedback on your experience with Milton Keynes Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Polite and friendly service
Polite and friendly service, pro active follow up is appreciated.
16 de fevereiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hi Rebecca,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with us at the Dealership.
Have a lovely day!
Stratstone Brand Customer Services
The customer service skills of Susannah…
The customer service skills of Susannah and Rama! They were both brilliant! Especially Susannah who went the extra steps to make me feel truly valued! Thank you both!
2 de fevereiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello Jamil,
Our team will appreciate you leaving this review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Customer service at MK Audi is…far from the standard I would expect for a premium car brand
Customer service at MK Audi is non-existent.
I have brought 2 cars from this dealership. both times they have tried to over charge me for maintenance/services.
When being told what the charges for the work they will inflate the price and hope you don't query the cost. a £1600 cost as if by magic became £1200 when I suggested it seemed excessive, and very recently a brake fluid change was quoted £145, again I queried the cost and within seconds the price became £84. I am still awaiting a call from the service manager to discuss why this seems to be common practice. 1 week and still no call.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Stratstone - Audi Milton Keynes
Hi John,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Brand Customer Services
Conscientious Work and Diligent Help…MK Audi Service Dept.
Conscientious work and diligent help from the whole team in the MK Audi Service Unit, ...Thanks again to all involved for looking after my cars needs!.. Only grumble was the litter left in the courtesy car. I think the empty wrappers and empty pop bottle belonged to someone in the MK Audi Sales department!
3 de fevereiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Customer Services
Great customer service at MKAudi
16 de fevereiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor communication from central booking…
Poor communication from central booking team. Job card inaccurate. Check in staff don’t listen
12 de janeiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hi Anne,
Thanks for sharing your feedback on your experience with Milton Keynes Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Excellent CX
Extremely helpful from the time I walked in to the time I left. I was very impressed with the I received.
28 de janeiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello Neritha,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone Milton Keynes : Zero after sales service.
As the many months tick by, there is still zero customer service at Starstone Milton Keynes.
Even Stratstone HQ can't get a response from them. Meanwhile, the Audi Q5 still has major faults.
Thank you for your reply, but I have already done that numerous times.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Stratstone - Audi Milton Keynes
Hi James,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
My account manager leapt me up todate…
My account manager leapt me up todate on this unplanned repair! As always a great service.
27 de janeiro de 2026
Resposta da Stratstone - Audi Milton Keynes
Hello David,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Resposta da Stratstone - Audi Milton Keynes
Hello Naka,
We're delighted to hear you're happy with your new vehicle and that our team delivered a positive experience overall. If there's any element of the process we could enhance next time, whether during handover, communication, or follow-up, we'd love your feedback. Enjoy the drive!
Stratstone Brand Customer Services
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.