The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car w... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I arrived receptionist ignored me having a conversation which wasn’t work related on the phone, then the car was return with a clearly rushed and unsatisfactory valet done! Expected higher standards f... Ver mais
A empresa respondeu
Tyler Tipton saved our family holiday. He listened to our needs and made sure that the whole team thoroughly supported us to get our Q8 back on the road. He kept us updated at all times. Tyler is a r... Ver mais
A empresa respondeu
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Oficina de inspecção
- Fabricante de carros
- Mecânica automóvel
- Serviço de troca de óleo
- Concessionário de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contacto
Raby Street, WV2 1BL, Wolverhampton, England, Reino Unido
- 01902 955 616
3,8
Bom
87 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service and getting no answers.
I have put my experience in the box above.
13 de novembro de 2024
Resposta da Stratstone - Audi Wolverhampton
Hello Bally,
Thank you for your review.
We're sorry to see that you've had a 1 star experience. If you have any outstanding issues that we can assist you with, please get in touch with us at service.followup@stratstone.co.uk.
Thank you,
Customer Services
James 👍 you done good job
I was pick up my car today
They updated software correctly well done
21 de setembro de 2024
Resposta da Stratstone - Audi Wolverhampton
Hello Savas,
I can assure you that all of our technicians are fully qualified and trained.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Incredibly poor customer service
Was informed I would get calls relation to servicing on the app and further work; which did not occur.
They offer a wash and clean of the car, which was still dirty and barely vacuumed on the inside. I am not sure why they offer this, if it is going to get poorly done.
Their car park is incredibly small and they have their cars blocking the exit/ squeezed in, good luck getting your car out.
Not what I expected from an Audi main dealer. You get treated much better from independent garages. Won’t be coming back here for sure!
1 de outubro de 2024
Resposta da Stratstone - Audi Wolverhampton
Hi Mohammed,
We appreciate you taking the time to share your feedback.
We understand your disappointment with the service you received, and we apologise that it did not meet your expectations.
We strive to provide a positive experience for all our customers, and your feedback is valuable to us as we work to improve our services.
Customer Services
A Experiência Trustpilot
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