I part exchanged my car at bmw Harrogate for the newer version bmw 1 series. I dealt with Derwyn thought the exchange and the service was fantastic. I would definitely come to this bmw dealer again, t... Ver mais
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Leia as opiniões dos outros
I haven’t yet taken delivery of the car but the sales team have been very attentive and tried extremely hard to reach what I feel is a strong deal. I was badly let down by the company JCT600 who every... Ver mais
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Dreadful. Leased a BMW 2 years ago, now due it's first service Needed to know if I could use the local garage who services the rest of our fleet (and uses genuine parts) without invalidating any gua... Ver mais
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From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Oficina de inspecção
- Fabricante de carros
- Mecânica automóvel
- Serviço de troca de óleo
- Concessionário de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contacto
Princess Royal Way, Pannal, HG3 1LG, Harrogate, Reino Unido
- 01423 855500
3,0
Aceitável
240 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Stratstone - BMW Harrogate
Hi,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
MOT, End of Warranty Inspection and Brake Fluid Service.
Friendly knowledgeable staff work was carried out efficiently and returned on time with all works complete.
The car was cleaned and hoovered but unfortunately the car wasn’t washed on the outside very well leaving dirty patches all over the car.
24 de maio de 2022
Resposta da Stratstone - BMW Harrogate
Hi Tim,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
A very professional and customer…
A very professional and customer focused buying experience at BMW Stratstone. The staff were knowledgeable and really helpful and good choice of models and car colours.
23 de maio de 2022
Resposta da Stratstone - BMW Harrogate
Hi Fifi,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Exemptional customer service from Cris…
Exemptional customer service from Cris and Wayne
18 de maio de 2022
Resposta da Stratstone - BMW Harrogate
Hi Greg,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Good collity cars and honest
16 de maio de 2022
Resposta da Stratstone - BMW Harrogate
Hello,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
very good service
16 de maio de 2022
Resposta da Stratstone - BMW Harrogate
Hi Rodney,
Thank you for your positive review.
We're always happy to help!
Have a great day!
customer Services
Resposta da Stratstone - BMW Harrogate
Hi,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Resposta da Stratstone - BMW Harrogate
Hi Shaun,
We are delighted to see such a positive review.
Have a great day!
Customer Services
First time using Stratstone having…
First time using Stratstone having recently moved from Kent. They maintain BMW high standard of service. Professional and efficient service. Very happy to return to Stratstone for future business.
6 de maio de 2022
Resposta da Stratstone - BMW Harrogate
Hi Keith,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Excellent Service.
4 de maio de 2022
Resposta da Stratstone - BMW Harrogate
Hi Paul,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Lovely garage
Lovely garage , no feeling of pressure and very professional team of staff, would highly recommend
3 de maio de 2022
Resposta da Stratstone - BMW Harrogate
Hi,
Thank you for giving the BMW branch in Harrogate such a great review!
It really means a lot to us.
Thanks again!
Customer Services
It was an absolute pleasure dealing…
It was an absolute pleasure dealing with Ike when purchasing my approved-used 8-series. The dealership is excellent, with friendly staff, and is easily accessible by both road and the nearby train station.
30 de abril de 2022
Resposta da Stratstone - BMW Harrogate
Hello,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
I have purchased BMW cars from…
I have purchased BMW cars from Stratstone for approx 30 years so as a
customer I have always been satisfied with the car and with the sales team.
30 de abril de 2022
Resposta da Stratstone - BMW Harrogate
Hi Beverley,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Thank you Andy Karwowski
Thank you Andy Karwowski for your kind advice and support. I look forward to the arrival of my new mini! Great to do business with you.
27 de abril de 2022
Opinião espontânea
Resposta da Stratstone - BMW Harrogate
Hi Ruth,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Great service however curtesy cars…
Great service however curtesy cars should have at least a quarter tank in so you can actually drive home!
26 de abril de 2022
Resposta da Stratstone - BMW Harrogate
Hi Nathalie,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Took car in for a service
Took car in for a service. All work done within time specified and rung me if anything else was needed. Going back to upgrade my sat nav in a week or so. Courtesy car was great. All good. Thanks kris
21 de abril de 2022
Resposta da Stratstone - BMW Harrogate
Hi,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Excellent dealership
Excellent BMW garage and probably the most efficient and professional car dealership i've ever dealt with. Everything was made very easy with initial online enquiries followed up with e-mailed brochures and arranging of a test drive. Salesperson James was very knowledgeable and very easy to deal with. The whole process was made very easy and I got all the information I needed to make an informed decision on the car. All the paperwork was dealt with electronically and collecting my car was a real pleasure. I'm very satisfied with the car and also with the whole way I was dealt with. I would thoroughly recommend them as a dealership.
20 de abril de 2022
Resposta da Stratstone - BMW Harrogate
Hi Stroma,
Thank you for the review and recommendation!
We love to hear when team members provide great customer service so I will be sure to pass your kind review over to James and the leadership team at the BMW branch in Harrogate.
Customer Services
Tried to get me to replace front and…
Tried to get me to replace front and rear discs and pads at £1200 when didn’t need doing
20 de abril de 2022
Resposta da Stratstone - BMW Harrogate
Hi Mark,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
The service front desk is a nightmare……
The service front desk is a nightmare… getting through by phone is nigh on impossible. Promises to ring back are slow or don’t happen. The feeling I get is they are more interested in parting you from cash than being of service. As far as I can tell the technical repair work carried out is highly professional but hard to be sure as you end up talking to a front person rather than a technician. Would only use them if absolutely necessary as they do have the sophisticated BMW diagnostics to repair a complex modern BMW.
15 de abril de 2022
Resposta da Stratstone - BMW Harrogate
Hi Michael,
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Highly recommend Bmw Harrogate very…
Highly recommend Bmw Harrogate very professional from booking to Service and Collection. Thank you James
12 de abril de 2022
Resposta da Stratstone - BMW Harrogate
Hi Arfan,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
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