Stratstone - Land Rover Nottingham Opiniões 

399
•
TrustScore: 4 em 5

3,9

Enterprise Way, Nottingham, NG2 1EN Nottingham, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I took our Defender in for it's first scheduled service. The work was done whilst I waited and the staff were all excellent, offering me drinks several times. The service was completed sooner than I e... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. também em
  3. Concessionário de carros usados
  4. Fabricante de carros
  5. Mecânica automóvel
  6. Oficina de inspecção
  7. Serviço de troca de óleo

Escrito pela empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Informações de contacto

  • Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Reino Unido

  • 0115 957 8000

3,9

Bom

TrustScore: 4 em 5

399 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(399)

4543 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

A very professional company

A very professional company and good experience, the service department were brilliant rectifying a small fault they developed a day after collection - can't fault Stratstone for sorting it out as fast as possible

30 de setembro de 2026
Classificada 5 em 5 estrelas

Range Rover recall

They booked me in quick
The work they did was excellent and everything was printed out for all the work they had carried out..
They contacted me to see if I was happy with everything.. so yes brilliant service

28 de setembro de 2026
Classificada 1 em 5 estrelas

Still waiting for the work to be done

Well the repair work that was agreed was not carried and I am still waiting for a new date for the work to be undertaken.

18 de agosto de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hi,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services

Classificada 5 em 5 estrelas

great staff and service

great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for
highly recommend this dealership, there are 5 closer dealerships to me but i use this one due to above comments

28 de agosto de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hello, Bernard
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services

Classificada 5 em 5 estrelas

Looking after its customers and paying…

Looking after its customers and paying attention to details and customer preferences, as far as possible.

16 de agosto de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hello Simon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

Classificada 2 em 5 estrelas

Follow a simple instruction

Follow a simple instruction

26 de agosto de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hi Alan,

Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services

Classificada 1 em 5 estrelas

Ordered with black roof — delivered without. Wrinkled seats from day one. Zero support. WORST EXPERIENCE.

I purchased a brand new Range Rover Evoque Plug-In Hybrid from Stratstone Nottingham JLR. This is my 7th brand new car, so I know exactly what to expect from a premium brand — and this experience has been nothing short of a nightmare from the very first day.

First major issue: I specifically ordered the car with a black contrast roof — they delivered it WITHOUT the black roof. I paid for it, I ordered it, and it was missing — and still nothing has been properly resolved.

Second major issue: The seat covers arrived with heavy wrinkles and creases from day one. With under 2,000 miles on the clock, the seats already look like they belong in a 10-year-old vehicle — completely unacceptable for a premium Range Rover.

The most frustrating part? Land Rover UK headquarters AGREED to replace the seats under warranty — but Stratstone Nottingham REFUSES to do the work. They simply won't cooperate, won't book it in, won't take ownership, and won't help. I'm stuck between a manufacturer that wants to fix it and a dealership that just doesn't care.

All I get is endless appointments, delays, excuses, and silence. Nobody takes responsibility, nobody calls back, and nobody at Stratstone Nottingham is listening.

My honest advice: NEVER buy from Stratstone Nottingham JLR. If you want a Land Rover — go to ANY other dealership. Other Stratstone locations are good — but Nottingham is absolutely terrible. Premium price, zero quality control, and the worst aftersales service I have ever experienced. Avoid.

6 de setembro de 2026
Opinião espontânea
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hi Rohit,
 
Thank you for taking the time to share your feedback.
 
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
 
Please email our Customer Services team via stratstonecustomercare@stratstone.com and we will ensure that contact is made with you.
 
We apologise for any frustration caused to you in the meantime.
 
Thank you
Stratstone Land Rover Nottingham – Customer Services

Classificada 5 em 5 estrelas

Stratstone Land Rover Nottingham

Stratstone Land Rover Nottingham, provides absolutely wholeheartedly 100% proper one to one interaction leading to the feel good factor, ( next level) a must for Land Rover fanatics! ( like us). 😉

12 de agosto de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hello David,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Land Rover Nottingham Customer Services

Classificada 5 em 5 estrelas

Great service in a timely manner

Easy to book an appointment. Work carried out without any fuss or delay. Reception staff are always courteous and helpful along with the technicians. Well done to all the team.

20 de julho de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Land Rover Nottingham Customer Services

Classificada 1 em 5 estrelas

Unacceptable service

They seldom answer the phone and don't return messages, relayed to them via the sales team. I had my car serviced, but the technician had failed to log it in the system. I had to return the car to the service centre for the technician to log it as having ben serviced. Not a word of apology for the inconvenience it caused, nor offer of a seat or drink whilst I waited.

30 de julho de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hi,
 
Thank you for your feedback.
 
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
 
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
 
Thank you
Stratstone Land Rover Nottingham – Customer Services

Classificada 5 em 5 estrelas

Customer care

2 de agosto de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hello Albert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

Classificada 3 em 5 estrelas

You did not complete all the tasks that…

You did not complete all the tasks that I asked you to do and you did not inform me about this when I collected the vehicle, which still has issues which need to be attended to.

19 de junho de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hello,

Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.

We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.

This will enable us to address any areas of concern and ensure a better experience for you and others.

Thank you once again for taking the time to review us.
Stratstone Brand Customer Services

Classificada 5 em 5 estrelas

Always a good experience

Always a good experience, friendly staff and very helpful. I travel out of my way to go to stratstones Nottingham, wouldn't go anywhere else.

1 de julho de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

Classificada 5 em 5 estrelas

Customer focused and efficient

Customer focused staff and efficient service.

24 de junho de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

Classificada 5 em 5 estrelas

The team at Stratstone make the…

The team at Stratstone make the difference! Excellent!

6 de março de 2026
logótipo da Stratstone - Land Rover Nottingham

Resposta da Stratstone - Land Rover Nottingham

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services

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