Mini Siverlink has a brilliant customer care, they take time to explain and have great empathy with customer. All the staff from service manager Mark to Liam tech engineer and Calton from BMW to Paul... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Bought my first car through this garage recently, and had a good experience with the team there. Guy called Olly was great when it came to finding the right car to fit my travelling needs and answer... Ver mais
A empresa respondeu
Just bought a young, approved mini from stratsone silverlink, as well as traded in our 10 year old diesel mini and 4 year old electric mini. Paul Southern was great, very personable and honest. The pr... Ver mais
A empresa respondeu
Visited showroom enjoyed test drive and received offer to buy car under part exchange Advised salesman offer was slightly low but may be accepted subject to satisfactory insurance quote to be che... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Oficina de inspecção
- Fabricante de carros
- Mecânica automóvel
- Serviço de troca de óleo
- Concessionário de carros usados
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contacto
The Silverlink, NE28 9ND, Wallsend, Reino Unido
- 0191 234 7608
4,9
Excelente
167 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Dealing with Oliver Bullock
Dealing with Oliver Bullock, retail sales specialist:
He is helpful, sincere, efficient and follow up the process well.
30 de março de 2023
Opinião espontânea
Resposta da Stratstone - MINI Tyneside
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Consistently superb
As per usual, superb service from Stratstone Mini Tyneside!! Just purchased my fourth Mini from them and the process was a pleasure from start to finish. Paul couldn’t be more helpful and I’m over the moon with my JCW!
21 de janeiro de 2023
Opinião espontânea
Resposta da Stratstone - MINI Tyneside
Hi Phil,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Great customer service and…
Great customer service and communication was excellent
13 de janeiro de 2023
Resposta da Stratstone - MINI Tyneside
Hi Sheena,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
Great Service
Well Paul Southern, thanks for your great service, nothing was to much to ask. A great experience from walking through the door to collecting our countryman.
10 de janeiro de 2023
Opinião espontânea
Resposta da Stratstone - MINI Tyneside
Hi Craig,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Love Mini
2 words - Gary Stewart
What a salesman. Knows his stuff, knows the cars inside out, know his clients. Fantastic service, and after service.
This is my 5th new mini in 9 years. someone is doing something right.
If you want a mini, new or used, get down to Stratstone Silverlink, ask for Gary, and I guarantee you'll leave there a happy new car owner.
28 de dezembro de 2022
Resposta da Stratstone - MINI Tyneside
Hello Miss Davies,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Expertise and honesty of salesperson.
The knowledge, support and honest responses of salesperson Paul Southern from the outset to the final completion of paperwork and explanation of the car's features before driving it away.
30 de novembro de 2022
Resposta da Stratstone - MINI Tyneside
Hi Lesley,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day.
Customer Services
Resposta da Stratstone - MINI Tyneside
Hi Mrs Queen,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Service
Prompt collection, even washed and valleted after service and delivered early
21 de novembro de 2022
Resposta da Stratstone - MINI Tyneside
Hello Ian,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Brilliant friendly amazing
Brilliant friendly amazing! Plus dog friendly a real plus
31 de outubro de 2022
Resposta da Stratstone - MINI Tyneside
Hi Michelle,
Thank you for your positive review.
Have a great day!
Customer Services
Professional Service and Great Experience
Attention to detail and the customer service element was outstanding from start to finish - Honor at the Service desk was excellent and a joy to have worked with whilst handing my wife’s car in for the work to be conducted - Thank You!
Russell Crawford
26 de outubro de 2022
Resposta da Stratstone - MINI Tyneside
Hi Russell,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Knowledgeable and friendly staff
Knowledgeable and friendly staff. Great choice and easy to use. Would highly recommend
25 de outubro de 2022
Resposta da Stratstone - MINI Tyneside
Hi Stephanie,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Very professional and friendly customer…
Very professional and friendly customer service from Paul Southern. All the team were very helpful and my car is fantastic...!
Thanks to all. 😁
20 de outubro de 2022
Opinião espontânea
Resposta da Stratstone - MINI Tyneside
Hi Carol,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
The job was done well & we had good…
The job was done well & we had good feedback.
19 de outubro de 2022
Resposta da Stratstone - MINI Tyneside
Hi John,
It is wonderful to receive such a positive review!
All the best!
Customer Services
Staff were helpful courteous and…
Staff were helpful courteous and obliging at all times and kept me informed of progress throughout
12 de outubro de 2022
Resposta da Stratstone - MINI Tyneside
Hi Margaret,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Excellent customer service
Excellent customer service, very friendly, helpful staff
3 de outubro de 2022
Resposta da Stratstone - MINI Tyneside
Hi Lisa,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Resposta da Stratstone - MINI Tyneside
Hi Rupert,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
Customer Services
Excellent service from Gary Stewart
Excellent service from Gary Stewart. Very happy with the sale. Very easy to trade in existing mini for new one.
30 de setembro de 2022
Resposta da Stratstone - MINI Tyneside
Hi Sallyanne,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
A* Support
As always, 5 star service from Honor and the team at Mini. Easy to book, cost effective solution and efficient working.
30 de setembro de 2022
Resposta da Stratstone - MINI Tyneside
Hi Janet,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Good overall experience
On arrival we were met by a young lady on reception
who dealt with our questions and explained the process in detail took about 10mins to check car in for Service and MOT, Left my mobile Number and went shopping , approx 2hrs 30mins later received phone call telling us car was ready to pick up,another 10 mins and the bill was paid and we were on our way home
Only prob was promised free wash and vac but could not see any signs that this had been carried out.
overall a good experience
9 de setembro de 2022
Resposta da Stratstone - MINI Tyneside
Hello Ron,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
The staff were friendly
The staff were friendly, customer service was spot on and the team went above and beyond to meet my needs. The standard of service the car received was excellent. Would highly recommend.
20 de julho de 2022
Resposta da Stratstone - MINI Tyneside
Hi Lily,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
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