Stratstone - Porsche Centre Stockport Opiniões 

245
•
TrustScore: 4.5 em 5

4,4

Marsland Street 24, SK1 2AH Stockport, England, GB

•

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Very poor service. Wasted whole day without doing any work on the car. Car needed system upgrade which did not happen. Did not provide any courtesy car or uber vouchers

Classificada 5 em 5 estrelas

Purchased my 2nd vehicle from Porsche Stockport. Always received a warm welcome from the reception staff who have been always eager to please and ready to offer a refreshment the minute I walk throug... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The ladies on reception are always pleasant and efficient. Met with Tom Boniface a really nice knowledgeable chap who sorted everything. Thanks everyone

Classificada 5 em 5 estrelas

Refreshingly honest approach to car sales. Prompt responses to emails and genuine advice in terms of accessories/add-ons. We bought 2 new cars off them at same time and felt valued and appreciated. Re... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Concessionário auto
  2. também em
  3. Concessionário de carros usados
  4. Fabricante de carros
  5. Mecânica automóvel
  6. Oficina de inspecção
  7. Serviço de troca de óleo

Escrito pela empresa

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

Escrito pela empresa

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Informações de contacto

  • Marsland Street 24, SK1 2AH, Stockport, England, Reino Unido

  • 0161 476 9090

4,4

Excelente

TrustScore: 4.5 em 5

245 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(245)

4578 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Cost of being ignored

My friend and I walked into our nearest Maserati/Lamborghini Dealership and were basically ignored. We were told to come back on the Monday when they were open again as they closed at 3pm.
We left and popped into Porsche Stockport on the way home.
I spent £205,000 on a car with them!

16 de julho de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hello Tony,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience.

We look forward to welcoming you back.
Customer Services

Classificada 5 em 5 estrelas

I found Michael in service to be very…

I found Michael in service to be very polite, courteous, professional with a friendly approach.

31 de dezembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Jayne,

Thank you for your kind words.

We are delighted to hear that you had a positive experience with our team.

Customer Services

Classificada 5 em 5 estrelas

Excellent customer Service

Excellent customer Service, Stephen Hughes in Service was so helpful

20 de dezembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi,

Thank you for your kind words.

We're delighted to hear you had a positive experience and appreciate your feedback.

Customer Services

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service

10 de outubro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Mr Khan,

A big thank you for leaving us a 5* review!

Have a lovely day!
Customer Services

Classificada 5 em 5 estrelas

Porsche Service Expectation

Stephen’s, organised, hassle free service from start to finish made the experience a pleasure not a hinderance. A true ambassador for the Porsche brand.

12 de dezembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Dan,

Thank you for your kind review about Stephen.

We are delighted to hear that you had a positive experience and that you found the service to be hassle-free.

We appreciate your feedback and are glad you found the experience a pleasure.

Customer Services

Classificada 5 em 5 estrelas

Porsche Driving Experience

Very helpful, informative & pleasant team at Porsche Silverstone

16 de dezembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi,

We appreciate your kind words and are thrilled to hear about your positive experience with our team.

Customer Services

Classificada 1 em 5 estrelas

A horrible experience so far

Had the charging port covers fail and unable to charge my Taycan.

Car was recovered on Saturday at 11.30am and was unable to be booked into service until Monday, as staff on holiday. Promised I would be called Monday am.

No call from the dealership until I chased them Monday afternoon, at which point it was booked in for repair. Parts were ordered.

Still not heard anything from Service department.

I then chased on Wednesday and was told it could be ready Thursday, probably Friday.

Thursday, rang the service assistant, however, he was now on annual leave (which he never told me the day before). I left a message.

Got a call back from service telling me that I needed to collect the vehicle before 5pm, or I would incur charges for the loan vehicle. This was the first anybody had told me about this.

My daughter had a doctors appointment at 4.4pm pm, so informed the agent that I would be arriving around 5.30pm.

5.35 pm I arrived at the dealership, to wait 10 mins to be be greeted by Service assistant, with a sarcastic comment about him already left at 5.30pm.

When I asked him what had been done to resolve the issue on my vehicle, he said he could not tell me as he did not want to login to his laptop, he really wanted to go home.

Eventually got my vehicle and left. The vehicle had developed a fault while in the dealership, which nobody told me about (rear door handle failing).

On Saturday, I reported the fault and was told to "pop in" so we can take a look.

The following week, I've rang every day and not received a call back until I raised an escalation to the service manager. The service manager did not call me back, but a service assistant did.

Finally got my vehicle in Friday afternoon and confirmed there was a fault on the door handle, however it did not come up on the computer report.

We agreed to book the vehicle in for further investigation on the 21st of January 2025.

It's been a horrible experience so far, and is not at it's end yet.

24 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi,

We understand your frustration with the recent service experience.

We are sorry to hear about the inconvenience you experienced with the charging port covers and the subsequent issues with the rear door handle.

We appreciate you bringing these matters to our attention and will use your feedback to improve our service.

Customer Services

Classificada 5 em 5 estrelas

Very helpful staff and my car was ready…

Very helpful staff and my car was ready as promised

5 de dezembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi William,

Thank you for your kind words.

We're thrilled to hear that you had a positive experience with our staff and that your car was ready on time.

Customer Services

Classificada 5 em 5 estrelas

Very professional

Very professional, helpful and tenacious in helping customers.

5 de dezembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Paul,

Thank you for your kind words.

We appreciate your feedback and are glad you found our team helpful and tenacious.

Customer Services

Classificada 5 em 5 estrelas

Perfect

Friendly and helpful at reception and then introduced to Ryan who informed when car would be ready for collection after annual report

29 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Mr Frais,

We appreciate your kind words about the friendliness and helpfulness of our reception staff and Ryan's clear communication regarding your vehicle.

Customer Services

Classificada 5 em 5 estrelas

Good knowledgeable people

Good knowledgeable people - overperform!

28 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi James,

We strive to provide excellent service and appreciate your recognition of our knowledge and dedication.

Customer Services

Classificada 5 em 5 estrelas

Ewan was so helpful and knowledgeable…

Ewan was so helpful and knowledgeable when it came to buying our car! He was very responsive and diligent which made the process so easy. Thanks Ewan!

15 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi,

It's wonderful to know that you found the process easy and that you were well taken care of.

We appreciate your kind words about Ewan.
Customer Services

Classificada 5 em 5 estrelas

The service team especially Amrit are…

The service team especially Amrit are superb.

13 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi,

Thank you for your kind words about Amrit.

We are delighted to hear that you had a positive experience.
Customer Services

Classificada 5 em 5 estrelas

Ms Chow

Yes, they really can help for us.

21 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi,

We're so happy to hear that you found our services helpful.

We strive to provide the best possible support to our customers.
Customer Services

Classificada 5 em 5 estrelas

Outstanding service at Porsche Centre Stockport

Once again, Porsche Centre Stockport have exceeded my expectations!
From the moment I made my first call, Amrit looked after me and provided an exceptional service. Every visit now feels like catching up with a friend!
The team is very welcoming, knowledgeable and it’s clear they’re as passionate about Porsche as I am!
Thank you for your support - I will definitely be back soon!

22 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Tanya,

Thank you for your kind words!

We are thrilled to hear that you had such a positive experience with us.

We are delighted that you enjoyed the process and that our team made it so special for you.

We appreciate your kind words and are glad you enjoyed the experience.
Customer Services

Classificada 5 em 5 estrelas

One of the friendliest dealerships…

One of the friendliest dealerships you’ll ever visit. From the warm welcome at reception to the relaxed yet well-informed advice from the service team, every visit is a pleasure. I also appreciate the no-pressure environment when browsing the showroom. I wouldn’t choose any other dealer for purchasing or maintaining a Porsche.

18 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Nick,

Thank you for your kind words!

We're thrilled to hear you had such a positive experience at Porsche Centre Stockport. We strive to create a welcoming and informative environment for all our customers. We appreciate your loyalty and look forward to seeing you again soon.

Customer Services

Classificada 5 em 5 estrelas

Welcoming and friendly

Welcoming and friendly. Beautiful, spotless showroom and everyone happy to help.
Service was stress free and efficient.

15 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hello,

Thank you for your kind words.

We're thrilled to hear you enjoyed your experience with us.
Customer Services

Classificada 4 em 5 estrelas

Friendly staff

14 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Robert,

Thank you very much for leaving a review!

Have a nice day!
Customer Services

Classificada 5 em 5 estrelas

Always fab to go in the showroom

Always fab to go in the showroom, looking at new models and see what merchandise you have. As well as a visit to approved Porsche upstairs.

1 de novembro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Paul,

We appreciate your kind words and are glad you enjoyed your visit.

We strive to provide a welcoming and informative experience for our customers.

Customer Services

Classificada 5 em 5 estrelas

Overall very good.

31 de outubro de 2024
logótipo da Stratstone - Porsche Centre Stockport

Resposta da Stratstone - Porsche Centre Stockport

Hi Mr Pemberton,

Thank you so much for leaving us this great review.

Have a lovely day!
Customer Services

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