Totally disappointed with the communication skill and delivery of the service staff. Told one thing and then another. I really don't want to use Sutton Coldfield again as l always seem to leave ups... Ver mais
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Leia as opiniões dos outros
As usual Great Service, Daisy always goes the extra mile and ensures her customers are well looked after, just keep doing what you are doing.
Efficient, courteous and customer focussed. It was lovely to deal with Jamie, Daisy and Faye
Faye on receptions is so friendly and always greets you with a welcoming smile and looks after you. Jamie in service kept me updated and sorted out a warranty repair for me again excellent service. Gi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- também em
- Concessionário de carros usados
- Fabricante de carros
- Mecânica automóvel
- Oficina de inspecção
- Serviço de troca de óleo
Escrito pela empresa
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Escrito pela empresa
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Informações de contacto
Coleshill Rd, B75 7AX, Sutton Coldfield, Reino Unido
- 0121 378 5821
3,8
Bom
177 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Kevin,
Thank you for your kind words.
We appreciate you taking the time to share your positive experience.
Customer Services
Dropped in to assess my options for a…
Dropped in to assess my options for a new car and the staff were fantastic. Really knowledgeable and took the time to understand my needs. Massive thanks to both Sarah on reception and Sophie who were both so welcoming. Will definitely be going back once I have made my decision
12 de novembro de 2024
Opinião espontânea
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hello Andy,
Thank you very much for taking the time to leave us this review!
Our aim is to deliver a positive customer service.
Have a great day,
Customer Services
Customer centricity
Customer centricity - great customer focus from the service team at Porsche Sutton Coldfield.
30 de outubro de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Joe,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Looking for a used Porsche Panamera for…
Looking for a used Porsche Panamera for a few months. Found what we were looking for at Porsche Sutton Coldfield and the sales experience was comfortable, informative and pleasant. Rav Dhaliwal was so nice to deal with and made the whole experience even better. Our pleasure to meet him and a credit to Porsche. Tracy Brewer
24 de outubro de 2024
Opinião espontânea
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Tracy,
We are thrilled to hear about your positive experience Porsche Centre Sutton Coldfield.
We appreciate your kind words about Rav and his dedication to providing a comfortable and informative experience.
We strive to ensure our customers feel valued and well-informed throughout their journey with us.
Customer Services
A very exciting launch evening
A very relaxing and entertaining evening at the Electric Porsche Macan launch.
10 de outubro de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Pauline,
Thank you for your kind words.
We're thrilled you enjoyed the Electric Porsche Macan launch event.
We strive to create memorable experiences for our guests.
Customer Services
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Glyn,
We appreciate your kind words and are glad to hear that you trust us with your vehicle.
Customer Services
Good service from this dealership
Good service from this dealership, I had a major issue with my vehicle that I purchased from them , they did not hesitate in getting me sorted and back on the road .
13 de setembro de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi David,
We appreciate your kind words and are glad to hear that you received excellent service.
We strive to provide the best possible experience for our customers.
Customer Services
Excellent
Excellent, prompt service with air-conditioning fan replaced under warranty.
19 de setembro de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Richard,
We're thrilled to hear about your positive experience.
We appreciate your kind words about our prompt service and the successful warranty repair.
Customer Services
prompt and efficient service
12 de setembro de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Martin,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Porsche Sutton Coldfield
Lady on the service desk was highly disorganised, rude and arrogant .
7 de setembro de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Cheryl,
We value your feedback and take all customer concerns seriously.
We will use your feedback to improve our customer service training and ensure that our staff provides a positive experience for all customers.
Customer Services
Absolutely amazing...Jamie was super…
Absolutely amazing...Jamie was super brilliant 👏
27 de agosto de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Peyman,
Thank you for your five stars!
Jamie values your feedback.
Customer Services
Helped me out and saved our holiday.
22 de julho de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi,
We're thrilled to hear that we were able to help make your holiday a success.
We appreciate your kind words and positive feedback.
Customer Services
Excellent customer care from everyone I…
Excellent customer care from everyone I dealt with.
5 de agosto de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
I bought a used approved...but it wasn't...
I bought a used approved car from Sutton Coldfield and the car should have been serviced before being handed over to me (as part of the Porsche Used Approved offering). The car was not serviced but the service indicator was reset. Email exchanges with Sutton Coldfield to confirm this.
The car also did not get handed over with all the factory fitted extras that only Porsche would have known should have been in the car (remote and headphones for the rear entertainment package).
Porsche claimed that since I have now had the car fully serviced at another dealer, the missing service that they did not do, does not have an effect on the value.
They agreed to pay compensation as goodwill, but its has been over 2 months and still no payment.
Avoid the used approved service at this branch. They clearly don't care once the car has gone.
1 de maio de 2024
Opinião espontânea
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Chris,
We understand your frustration with the experience you had with our Sutton Coldfield branch.
We strive to provide a seamless and positive experience for all our customers, and it's clear that we fell short in this instance.
If you could please send us an email to service.followup@pendragon.uk.com we can certainly have this looked into further for you.
Customer Services
Friendly and very helpful staff make a…
Friendly and very helpful staff make a visit a pleasure.
1 de agosto de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Mr Williams,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Customer Services
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi David,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Just bought my 5th Porsche from them
Just bought my 5th Porsche from them
Have dealt with other Porsche dealers and Sutton Coldfield are simply the best!
Was looked after George Sherard who is an exceptional salesman…..no bluffing and knows the product!
3 de maio de 2024
Opinião espontânea
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi William,
A huge thanks for taking the time to rate your recent experience with us.
George and the management team love to see such great feedback!
Have a nice day.
Customer Services
Very welcoming and helpful
Very welcoming and helpful, have purchased a number of spare parts from them and will continue to do so.
16 de abril de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Mr Doyle,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Great service from Hannah
Great service from Hannah
One of the most knowledgeable staff member ive dealt with across service and sales!
A very trustworthy approach to service and a bit of sales!
3 de abril de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Mark,
A huge thanks for taking the time to rate your recent experience with us.
Hannah and the management team love to see such great feedback!
Have a nice day.
Customer Services
Sarah from service was first class
Sarah from service was first class. She is a real credit to the organisation, and should be applauded for her customer care and support. Very much appreciated.
2 de abril de 2024
Resposta da Stratstone - Porsche Centre Sutton Coldfield
Hi Graham,
Thank you for taking the time to leave us this fantastic review!
Sarah strives to provide excellent customer service at the Porsche Centre Sutton Coldfield.
Thanks again!
Customer Services
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