Stretch It Body Jewellery Opiniões 

360
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My order arrived quickly, with regular updates on its status. Jewellery was good quality and arrived in their very own packaging so all very safe. Would highly recommend them to anyone and will defini... Ver mais

Classificada 5 em 5 estrelas

A few months ago i ordered a set of septum pincers from stretch it body jewelry and unfortunately due to the courier's mistake i hadn't received the package. I never brought it up to stretch it body j... Ver mais

Classificada 5 em 5 estrelas

Ordered the leopard silicone plugs, I love the fit and comfortability! Had a tiny issue with the pattern smudging off and I was accommodated immediately! Continuing to buy from this company!

Classificada 5 em 5 estrelas

The service from SIBJ is always excellent, but when I was delivered a set of natural material plugs which didnt quite match up perfectly, and weren't in the colour tone I had hoped for, I reached out... Ver mais

Informações sobre a empresa

  1. Ourivesaria

Escrito pela empresa

One of the UK's most popular online body jewellery retailers and wholesalers specialising in plugs, tunnels, ear stretching kits, aftercare and custom made-to-order jewellery.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

360 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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4,7

Todas as opiniões

(360)

38 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Always great service

Always great service! Quick responses whenever I’ve emailed them and a MASSIVE help with resolving issues! Now is my go to for stretching products :) thank you!

15 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service and quality products.

A couple of months ago, I purchased the titanium stretching kit from 1-10mm, and I received the package quite quickly! The set came with medical-grade O rings as well, which I didn't expect.

Just today, I accidentally ordered the wrong set, and it was already set out to ship. However, Brittany went the extra mile and made sure to cancel my order. The refund is also in progress!

I will definitely order here again. Great service from Brittany and great quality plugs :)

18 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really quick service

Really quick service. Lots of informative information if you are new to stretching which Is wicked for newbies. Good quality plugs. I've already placed another order... will definitely use again. Xx

26 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Really quick delivery and always great…

Really quick delivery and always great quality jewellery, has been best place for stretching piercings !! Can’t wait to be at a big enough size where I can start getting really really cool jewellery for my ears ! Will continue ordering from here :)

14 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Arrogant Company

I have received my products, but I must say I’m highly disappointed as the tunnels were not separately packed ( as it used to be earlier with size mentioned zippers) they were all packed in one so I’m doubtful if these are original sizes. Also the jojoba oil was not packed which resulted in loss of oil during transportation. The mystery product I mean it would’ve been great if you’d not sent anything than sending such product which doesn’t seem to be classy! Just an advise even if you’re offering low price please do not compromise on the products as this really dissatisfy the customer.

Overall, horrible experience this time truly horrible and I would think before making any purchase. I shall ensure these remarks are visible to your feedback so other buyers can understand the downfall.

Shame!

1 de maio de 2024
Opinião espontânea
logótipo da Stretch It Body Jewellery

Resposta da Stretch It Body Jewellery

Hi Rishav,

We pride ourselves on our excellent customer service and go above and beyond to resolve customers' issues and in your case, we have done exactly that on multiple occasions, so it is such a shame to see that you have felt the need to post this review.

In regards to the order in question, we have had regular communication with you via email since 6th April and we have responded in good time and answered all questions politely and professionally. You regularly asked for discounts, even after our staff explained multiple times that the sale you were referring to had ended, and if you wanted money off, to wait for our next sale.

Regarding the mystery product you ordered - you tried to request a particular item for the mystery product which, although we can’t stop people putting in requests, we made it very clear multiple times that this product is chosen at random and we cannot guarantee what product you will receive - this is why we have called the product a "Mystery Product". The mystery product you received was packaged separately to the other products in our clear-windowed hygiene pouch, so you could view the product without opening the sealed hygiene pouch so if you didn’t like it, you could return it (as per our returns policy for all customers worldwide). The mystery product you received was worth £22.99, you paid a fraction of this and it’s frustrating and disappointing for you to accuse us of sending a poor quality, “not classy” product out to you. We pride ourselves on the quality of our stock and the stone plugs you received met these very high standards.

As we explained over email, the jojoba oil did not leak during transit - there would be oil all over the packaging and products if this was the case (which as we can see from the photos you sent us, this was not the case).

We do not pack each tunnel individually, as this would result in a lot of excess plastic packaging being used. You have questioned whether the sizes of the products are correct and we have offered for you send them back to be measured, however you turned down our offer of remeasuring the products for you due to the return costs. We have also checked our stock levels and all levels are correct, indicating you have been sent the correct sizes.

We believe we have offered you more than good customer service across all our platforms. We noticed that you also raised similar issues on one of our other selling platforms and threatened to leave negative reviews and not place future orders if we did not send you “a gift” with your order or provide you with a discount. This could be considered blackmail and extortion, which has already been explained to you.

We hope this response encourages you to look back across all communication so you can see that you received fast, detailed and professional responses to all of your questions and requests across our multiple selling platforms. We have offered you multiple resolutions and we believe we have been more than fair and not “arrogant”, as you have accused us of being in your review.

Kind regards,
SIBJ Team

Classificada 5 em 5 estrelas

Amazing

Ordered on Sunday & received on Tuesday. Amazing products, superfast deliver & great prices. This is my new go to place. Thanks guys.

16 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve purchased some beautiful jewellery…

I’ve purchased some beautiful jewellery from this site and the stone plugs are my favourite! I recently bought some light pink patterned stone plugs and the item I received was much darker than presented on the website.

I contacted SIBJ and received a reply straight away from Brittany, who was extremely helpful and understanding. I was unable to return the plugs as I opened the hygiene sealed pouch (a great policy), and Brittany offered another set of plugs as a goodwill gesture. New plugs received next day and I love them to pieces! Brilliant customer service and I’ll always recommend anyone give them a go!

27 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First time buying from site and I…

First time buying from site and I bought some glass single flare plugs. Really impressed with the quality of the glass plugs, not only were they beautiful, but you could feel they were a nice weight and well made. The ONLY problem I have with them is after a couple of days of wearing them (just stretched up so couldn't wear double flares) the white O rings that came with them got very loose. I didn't notice this and unfortunately, I lost one of my pair of plugs.
I'm absolutely gutted. If I do buy from here again I will replace the white O rings with black ones.
Other than that postage, ordering etc was easy and fast.

Edit: The company has offered to replace the missing plug and send a set of smaller gauge O rings out for free. It's not often companies offer customer service like this and I will definitely be buying from here in the future and recommending to friends.

1 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic products, excellent service

The products are incredible, as is the wealth of free information on this site. Every order arrives in excellent seal packaging in a timely manner: the site has an excellent rewards system, too. The staff are very friendly and helpful, and the consumer community is also very large and friendly. Really enjoy my purchases!

11 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Delivery was fast

Delivery was fast, everything well packaged. The jewellery itself is high quality and exactly what I expected when placing the order. Fair price too! Overall I'm very satisfied, no complaints :)

10 de dezembro de 2023
Opinião espontânea

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