Supercuts UK Opiniões 

I visited this salon 5/6 times and every time I received different types of services. I usually do haircuts nothing else so don’t bother searching for a new salon and go there. This time I came back without doing anything because of their poor service. I washed my hair this morning and went to the salon and asked for either drycut/ cut and blowdry. They said I have to book Wash cut and blowdry. I explained I washed it this morning so no point of washing my hair again you can spray water to wet them. They said no your hair is thick we need to wash them. So basically they are saying they need to wash my hair just to earn the money apart from the fact my hair is already washed. You can’t wash hair multiple times right. I asked her last time you guys did drycuts and sprayed water to cut my hair sometimes as well. She replied that’s not the rules. My hair is very thin now as it’s coloured and bleached. Don’t know how she commented here it’s thick without even touching. But I clearly understood they wanted to make money here and not to take care of client’s hair. And this happened after waiting for almost an hour for the service. I left the salon without doing anything and not gonna come back in future. Poor customer service and not recommended to anybody

Uneven haircuts, bad hairdressing skills, lack of manners

The booking system was not working correctly. Our booking with Claire for my son's hair cut was messed up by this. Instead of apologising for the error and asking us if we wanted to come back later, she grumbled and moaned about the system & not having any lunch and how her boss was due in and would take up her afternoon. She did my son's hair but continued to grumble about everything, consequently my son's hair is not what he asked for. She was passive aggresive and highly opininated and rude. My son is neurodivergent with severe anxieties and was too scared to say anything. We will never set foot in Supercuts again.

Hairstylist at Swindon was lovely and is always a joy. I enjoy going to the salon usually. Unfortunately this occasion, I don’t know what happened. I went in for a fringe trim and a trim on my ends (I have a full fringe) and whilst in the salon my hair looked fine but when I got out I realised my fringe was wonky. Now waiting for it to grow out as it looks a little silly. Not a massive deal as it tends to grow back quick but I felt a little miffed at paying £22 for a fringe and hair trim for it not to be right. Just such a shame about the fringe, as the hairstylist was so lovely.

Ria (sorry if i spelt that wrong) At Peterborough store queensgate is such a lovely lady. I walked in, was served in a matter of minutes, she was so welcoming, listened to exactly what i wanted. And at such a great price too, will definitely be back. Ria’s a credit to the team, thank you for giving me a wonderful haircut! :)

Sasha in Camberely was absolutely fantastic! Manage to make me feel incredible after 4 years of no cuts! Her energy and good vibes fill the salon with a happy positive atmosphere! Couldn't ask for more!

Excellent haircut. The stylist, Kelly, really listened to me and what I wanted to achieve.
Kelly was very personable and, at the same time, very professional.
Would highly recommend her.

Went today Leicester branch Beth very helpful & done an amazing colour & cut will be returning as long as Beth is there xx

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I want to thank Maria for a fabulous hair cut and blow dry. I'm so very pleased and will certainly use Supercuts at High Wycombe again.
Once again thanks.

Lovely staff in Supercuts Blackpool very polite and welcoming. I have various stylists do my hair and been more than happy with the outcome. If it’s busy they always tell you how long you will have to wait. Definitely be back

The lady Rachel who cut my hair was super nice and listen to me on how I wanted my hair cut and she did a great job.

I visited the Hempstead Valley branch for the first time in around 20 years today as I was in the area with a few hours to kill and really needed my hair cut. There used to be a time when you could just walk in, ask how long the wait is and sit down for your turn. This time - “oh, you need to scan the QR code to book your slot”. Scan the QR code? For a hair cut?! I’d used up my data allowance for the month, so I had no internet so asked if I could book without it - “no, you need the internet to get a message when it’s your turn”!! Arghhhh!!!

So instead of just walking in for a haircut, you now need a phone and the internet connected. I’m pretty clued up with technology, but what happens if, say, an elderly person needs their hair cut now? Tough!

Also I’ve noticed at a different branch (I also used go to the Chatham branch a lot) that EVERY TIME I’ve gone for a cut the last 2-3 years that there’s only one person working in there. The last 3-4 times I’ve been turned away as they’re fully booked up. Well get some more staff!

So their marketing of “just walk-in” is nonsense and I’m really surprised the Chatham branch is still making any money (Cellys is always packed out in comparison) and hasn’t closed.

Either have set appointments like most professional hair salons, or use the old fashioned way of “just walk-in” where you’d be put on a list of it was busy. Having both systems at the same time doesn’t work as with the latter people expect to just walk in and get a haircut fairly quickly instead of faffing around on their phone, then have to wait hours, or maybe even just get turned away completely.

I visited Supercuts Farnborough today the 24th of April 2024, after a very short wait, I was invited in polite and welcoming staff. When I was in the salon, my sister went off around town to do some shopping, I am visually impaired the lady who cut my hair was lovely she explained what she was doing and we had a lovely chat, will definitely be having my hair cut again here.

I went to Supercuts today and the girl cut my hair so bad one side longer then the other and I asked for it to be thin out as I have thick hair and she didn't do it I ended up just paying walking out but I tied it up the moment I got out I felt so ugly and hated the whole experience don't go there

The welcome as yo walk through the door is spot on
Tom who has give me best hair cut i have had in a long time the man is a artist top draw will definitely be going back every fortnight well woth the money . Thank you 😁🫡

I booked , through your system , as I had used this several times successfully before. But for some reason, the Holloway branch don't seem to use the online queuing system... I waited over 30 mins after the system told me I was due. During this time at least 2 other people were served, before me, even though they arrived in the salon after me. . When I asked what had happened, the staff told me, rather rudely, that these people had been in earlier and returned for their appointment. I can only explain this through nepotism or misuse of the queue system... I shall NOT go again.

i visited your salon today around 11am with my toddler and newborn baby, i asked the young lady if they had any slots she said they have non for 3months which i found odd. So i walked out and i called the salon directly (i have put screenshots of my call list) so the same young lady magically offers me an appoint fof my child for tomorrow with 3 differ times and i went ahead and booked for 10am tomorrow (21/3/24).
I was very upset because it felt like she declined me an appointment because of how i look, maybe because i wear a hijab! So i went back to supercuts and confronted her, i went around 11.30am, the lady refused to give me her name and she rolled her eyes whilst i told her how i felt, she still declined an appointment so i walked out all frustrated, i then though i might have called the wrong branch so i called back and same young lady answered and confirmed it was the ilford xchanhe mall level 2 salon.
I am very appalled with the way I was treated i have 2 young girls who look up to all these young women" it's a shame it 2024 and there's still people like this! I definitely will not be using supercuts anymore! Such a shame as I've been a customer since age 11 myself and I am 31! 20yrs!!!

terrible
made my hair uneven as lady was rushing to close, took phone call in the middle of doing it and the ends of my hair is terrible. avoid it's in bedford in town, harper centre, a lady who made it seem like she didn't want to be there and was huffing and puffing whilst doing the crown of my hair.

Hideous experience at the Hempstead Valley salon (if you can call it that) not one customer in the shop had to wait, didn’t get text because of the signal in the shopping centre so were 3 minutes late - still no one in the shop and we were told we had missed our slot … this was for my two year old grandson
Staff (both) very rude and I was accused of damaging the door when leaving - when I returned to ask them to delete my number (from a GDPR point of view ) from the system that’s my right- this was refused - will be looking into this as well… two staff not wanting to do anything that’s for sure !! AVOID THIS SHOP !! That’s before even getting a hair cut!!