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Superdry - Bournemouth Opiniões 

173
•
TrustScore: 4.5 em 5

4,6

Loja de roupa
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Part Ground Floor, BH1 2AD Bournemouth, GB

•
01202 310032

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I am absolutely addicted to Superdry, especially their beanies because they come in so many amazing colors. I love collecting them, and the sales on the older models are fantastic. The staff at the Bo... Ver mais

Classificada 2 em 5 estrelas

Wrong item sent click and collect. Had to go back into a store as online and telephone customer service was impossible to access. Whilst the people in store were very helpful, the whole experience was... Ver mais

Classificada 5 em 5 estrelas

Excellent service in store, staff were extremely helpful with ordering in an item not stocked in the store. Polo shirt arrived and was considerably smaller than other in-store polo shirt. Staff assis... Ver mais

Classificada 5 em 5 estrelas

The sales person was extremely helpful in helping choose a Christmas present for our son. The article was not on the rack but he said his stock control unit indicated that there was one in store, whic... Ver mais

Informações sobre a empresa

  1. Loja de roupa
  2. Loja de moda masculina
  3. Loja de roupas de exterior
  4. Loja de roupa urbana
  5. Loja de moda feminina

Sobre Superdry - Bournemouth

Escrito pela empresa

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Informações de contacto

  • Part Ground Floor, BH1 2AD, Bournemouth, Reino Unido

  • 01202 310032

4,6

Excelente

TrustScore: 4.5 em 5

173 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(173)

13 859 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

It’s was very easy to order and get the…

It’s was very easy to order and get the gift for my daughter! Sale assistance was very helpful!

27 de outubro de 2024
logótipo da Superdry - Bournemouth

Resposta da Superdry - Bournemouth

We appreciate you sharing your feedback with us. We always do our best to give our customers a positive experience, so we're really happy to read your comments. Thanks so much for taking the time to give us your feedback.

Kind regards,

Superdry Customer Care

Classificada 5 em 5 estrelas

Impressed

The young ladies were so helpful - I hadn't been in this shop before, and was very impressed with the layout and display of the goods.
I would recommend this shop to my friends.

11 de agosto de 2024
Classificada 1 em 5 estrelas

Failed purchase but still took money.

I purchased a pair of shorts through their online system. It took my money and registered a sale, but did not send an email confirmation or my shorts. Still trying to get my money back after 7 days. Poor for a company of this size.

7 de julho de 2024
logótipo da Superdry - Bournemouth

Resposta da Superdry - Bournemouth

Hello,

Thank you for taking the time to leave a review.

At Superdry, we want our customers to have a really positive experience, so we're sorry to read your comments.

Our customer care team have emailed you direct regarding this matter.

Thank you for shopping with us.

Superdry Team

Classificada 4 em 5 estrelas

Store ordering

Absolutely great item. The let down was the process at the shop, where he put the wrong E-mail address .com and not .co.uk. After correcting this after the transaction and left the shop, we the discovered he put the alternative address wrong as we would be away on the expected delivery date. Luckily it came before we went away. A shame this process was the way it was. Maybe next time it would be better.

23 de abril de 2024
Classificada 1 em 5 estrelas

Unhelpful, unprofessional customer service.

I had purchased 5 garments in 2 days from Superdry online. Paying a delivery charge for each garnent to come separately, apart from 2 which I ordered together (same poloshirt size and colour).
I contacted Superdry customer services to enquire if I could amalgamate the separately deliveries into one, but the colleague, Phillipa who works on the phoneline for Superdry was more interested in her male friend who was constantly talking to her through the customer services phone call and so she was constantly giggling throughout the call, and offered me no solution, and totally was disinterested in the call.
Each garment was either delivered to my address or to the Bournemouth store, which meant I had the inconvenience of actually driving into town and pay car parking fees.
The unsuitable garment that I needed to return was only free to do so if I returned it and any other returns back to Bournemouth Superdry Store, drive my huge Range Rover Sports backwards and forwards into Bournemouth town centre, costing me in time, fuel, and parking costs.
The most unpleasant aspect of my experience is having to tolerate an unwillingness and lack of knowledge, and professionalism from supposed customer service staff.



14 de março de 2024

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