the colleagues were all super helpful and kind. all a credit to the store. i had a couple questions which were quickly and easily answered and i was showed many options. such lovely customer serv... Ver mais
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Leia as opiniões dos outros
The staff at the cashier( the initial purchase) seemed a bit annoyed and was asking for original ID documents . Not felt like coming to Superdry again
Good music but always so loud, it hurts the ears, our children can't stand the extremely high volume, especially my ADHD son. I can't even understand what the staff from till is saying, always struggl... Ver mais
A empresa respondeu
We received a great service from the Peterborough shop in Queensgate shopping centre. They didn't have the item in the store but the shop assistant ordered it on line to be sent to our home address. S... Ver mais
Informações sobre a empresa
- Loja de roupa
- Loja de moda masculina
- Loja de roupas de exterior
- Loja de roupa urbana
- Loja de moda feminina
Sobre Superdry - Peterborough
Escrito pela empresa
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensInformações de contacto
35-37 Queensgate Centre, PE1 1NT, Peterborough, Reino Unido
- 01733 873028
4,4
Excelente
195 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
The t shirt is too short anx i cant…
The t shirt is too short anx i cant locate return details
29 de agosto de 2021
Resposta da Superdry - Peterborough
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
All you need to return it are the order number you have provided to this review, and your post code. This can then be used on our returns portal or in a store.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Very friendly nothing to much trouble
2 de agosto de 2021
Easy to order and delivery is fast
Easy to order and delivery is fast. However, Superdry really need to look at the manufacturing of their garments and provide a level of consistency with their sizing. Sizing is really atrocious. Out of 3 jackets ordered Example 3 jackets ordered, all size medium one was like XS the other was like XL!!! Really off putting buying online much more convenient to shop in store.
6 de julho de 2021
Resposta da Superdry - Peterborough
Hi,
We are sorry to hear of your unhappiness with the sizing of our products.
As there are no official British guidelines on sizing, interpretations do vary between companies. Superdry is notoriously a slim fitting brand, which may mean that some customers do choose to go up a size compared to when they shop with other retailers.
It is also possible for two products of the same size to differ slightly in size depending on how each item is designed to fit. For example, two T-shirts in a size M will fit differently if one is a slim/tailored fit and the other is designed to be a box/baggy fit.
We still however want it to be easy for our customers to pick the right size for them, so we regularly run ‘fit’ sessions to ensure our sizing is consistent and in line with the rest of the market as possible. We also include a ‘fit finder’ on each product page on our website to help our customers pick the correct size when shopping online.
We welcome all customer feedback and appreciate that the time you have taken to review us. It is through feedback such as yours that we can address areas for improvement and continue to meet our customer’s needs.
Kind regards,
Superdry Care
I've paid for the item on the 15th of…
I've paid for the item on the 15th of June. I was told that my order would be here in 3 working days and then the store would either send me an email or call me to let me know that my order has arrived for me to pick up but unfortunately no one had got back to me since now 22nd of June I had to go back to the store to find out if my order has arrived.. I've waited almost a week for my order... poor customer service lack of communication
22 de junho de 2021
Resposta da Superdry - Peterborough
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
We are happy to see one of our customer service advisors has since dealt with the issue.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
These vegan basketball trainers seem to…
These vegan basketball trainers seem to be very sturdy. I haven't had them long. I tried some on in the superdry store in town, but they didn't have any in size 12. So I went home and bought them online. I like them so far. They seem harder wearing than vegan Dr martens boots. Although, they are a different type of shoe. Thanks for having vegan shoe options in my local store. It is good for people to have a choice. Although there could have been more options in size 12. Would buy vegan shoes from superdry again. Oh and price is reasonable.
10 de junho de 2021
Really happy with my delivery
25 de janeiro de 2021
Great coat and really worm
10 de janeiro de 2021
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