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Superdry - Trafford Centre Opiniões 

318
TrustScore: 4.5 em 5

4,5

41-45 Peel Avenue, M17 8BN Manchester, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

UK is being cold as usual, I was at the Trafford Centre getting the things I need to get and after few drinks at the cocktail bar, I almost gone home, but managed to remember to get winter coat befo... Ver mais

Classificada 5 em 5 estrelas

I was in the Trafford Centre shopping and found a jacket i liked, unfortunately my size was not in stock. The very helpful team member offered to order it for me to be delivered to my home address fre... Ver mais

Classificada 1 em 5 estrelas

Travelled 40 miles to Trafford Centre to return shirt for refund. Refund supposedly processed, however 4 days later same shirt arrived in post. Spent 1hr on chat to be told ways to return shirt and to... Ver mais

Classificada 5 em 5 estrelas

Excellent attention from young lady assistant who gave us useful advice without being pushy. Would definitely shop at this branch again. (20% discount was great too!)


Informações sobre a empresa

  1. Loja de roupa
  2. Loja de moda masculina
  3. Loja de roupas de exterior
  4. Loja de roupa urbana
  5. Loja de moda feminina

Sobre Superdry - Trafford Centre

Escrito pela empresa

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Informações de contacto

  • 41-45 Peel Avenue, M17 8BN, Manchester, Reino Unido

  • 01617 485759

4,5

Excelente

TrustScore: 4.5 em 5

318 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(318)

13 478 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Helpful staff

Such a helpful young man at the Trafford Centre store.
Also, very prompt delivery

7 de maio de 2024
logótipo da Superdry - Trafford Centre

Resposta da Superdry - Trafford Centre

Hello,

Thank you for taking the time to leave a review about our Trafford Centre store.

At Superdry, we want our customers to have a really positive experience, so we're really happy to to read your kind comments.

Thanks again for the valuable review and for shopping with us. We really appreciate it.

Superdry Team

Classificada 1 em 5 estrelas

Lazy and clueless staff.

Went into your store at the Trafford centre, Manchester, United Kingdom and spotted a really nice jacket. Didn't have my size on the hanger. Went over to two members of staff who was just stood together laughing and joking between themselves. I asked one of them if they had the jacket in my size to which one of them simply turned around and replied 'no'. For him to just turn around and continue his 'laugh and joke' with his colleague. Absolutely had no intention of helping me find the correct size in the back or as an online order. So I took the jacket and went to the counter and asked a young girl if they had my size instead. She helped me order my size online and to be delivered to my address which was fine. But when it came to filling out my details and paying for my order it's like she had never had training on how to use an iPad and a card reader before. I filled out my details and handed back the iPad and she somehow erased all my details and I had fill them out again. And when I went to pay I was given no guidance on how to use the card machine as she just held it up in front of me expecting me to know what I'm doing. All in all the jackets nice but the general disinterest in the staff at that location needs to be looked at.

28 de abril de 2024
logótipo da Superdry - Trafford Centre

Resposta da Superdry - Trafford Centre

Hi Stephen,

We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we're really sorry that we didn't meet your expectations on this occasion. We have taken onboard your feedback. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.

Kind regards,

Superdry Customer Care



Classificada 4 em 5 estrelas

Usually 5 stars but disappointed with unnecessary change in style

I have only given four stars as I was disappointed with the items and had to return them. You have changed the style of the women’s long sleeve baseball top so that it is almost cropped & so no longer works for me. However the staff in the shop were lovely & very helpful & there was no problem at all with the refund.

22 de abril de 2024
Classificada 1 em 5 estrelas

Awful customer service

Got an top and went to return it in store but can't find my email but got proof on my PayPal and wanted to swap it but are awful customer service won't shop here again

14 de abril de 2024
logótipo da Superdry - Trafford Centre

Resposta da Superdry - Trafford Centre

Hello,

We are sorry to hear this has happened andd that this hasn't been a positive experience. Ideally, in order to return in store a customer would need an order number and or proof of purchase such as a confirmation email / receipt. At times, it is also possible the staff would ask you a security question.

Without these, the staff there won't be able to assist with a return. Should there ever be an issue, the customer can ask the staff to contact customer services via the phone for additional support. With the necessary information we would then be able to locate your online order / in store purchase.

Should you need any other assistance, please email us at care@superdry.com and we will be happy to help.

Superdry Customer Care

Classificada 5 em 5 estrelas

Great experience

The staff were all super helpful in advise finding items, trying on and ordering the right size plus explaining how to return if it wasn’t a good fit.

25 de março de 2024
Classificada 1 em 5 estrelas

Long wait for blood stained shorts

I was stood at the till waiting to be served and no one was there. When they turned up to serve me, there were no bags. He went into the back to get a fresh box and cut himself opening it. When I got home, there was blood on the shorts I bought. Trafford Centre is a trek so I will just have to wash them.

24 de março de 2024
Classificada 5 em 5 estrelas

Long sleeve jersey top

lovely material it’s warm soft has very subtle sparkles in certain light it’s a loose fit bit clingy I wear it with a knitted vest love it

25 de fevereiro de 2024

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