Ordered a fairly complicated hipped roof building. All delivered on time and on budget. Great customer service, highly recomnended.
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Brilliant customer service from the start. Christina helped me order, answered questions, suggested better alternatives, and provided hand-holding (by email and on phone) from first enquiry right thro... Ver mais
A empresa respondeu
Very slow on answering questions. Seem to struggle with the design. Had to buy glulams even though quote said beams include. I asked for panels to be on bearers for telehandler unload but h... Ver mais
A empresa respondeu
Right. The truth. Great company that helps and advises and patiently answers stupid questions from me. Unlike other sips companies, they answer emails and treat customers the right way. Buy the const... Ver mais
Informações sobre a empresa
Escrito pela empresa
SuperSIPs Home Page - UK Manufacturer of Structural Insulated Panels, SIPs.
Informações de contacto
Cherry Gate Farm, Norwich Road, IP14 5NE, Mendlesham, Reino Unido
- 01473 736023
- sales@supersips.uk.com
- www.supersips.uk.com
4,0
Bom
22 opiniões
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Right....
Right. The truth. Great company that helps and advises and patiently answers stupid questions from me.
Unlike other sips companies, they answer emails and treat customers the right way. Buy the construction grade timber locally and use them for the sips and any cutting.
7 de setembro de 2020
Opinião espontânea
Competitive price initially but disappointing as a company
After a lot of research online, I bought a SuperSips garden building which was an adaptation of one of their standard designs. I paid my deposit and that's when the problems began.
1. I found mistakes on the first two sets of drawings issued for approval (not entirely their fault as they subcontract this), but given that the dimensions didn't even add up, a poor show.
2. Some weeks later, I was given a delivery date and time and having paid the balance, I was shocked to learn on the day of delivery after my calls to them, having hired staff to help unload and move the components (that I had to pay to send home), the delivery wasn't to be made due to a problem with the delivery vehicle.
3. On the day before the rescheduled delivery, I was called to be told that delivery would have to be delayed for a further day as they were one staff member short (once again, I had staff booked for an 8 hour call and had to pay a cancellation charge), but that they would meet my cancellation charges.
4. On the day of delivery, which I had agreed as between 07:00 and 08:00 (staff booked again for 07:00), I received a text message timed at 05:55 from their driver (I was asleep at the time) and when I woke at 06:30, I discovered my 3.2m x 4.8m Sips building left in a disabled parking bay outside my home.
5. The delivery was short of the internal partition wall and supporting splines and the extra adhesives agreed as compensation for the first failed delivery.
A drawn out email exchange followed on the question of compensation. I settled and lost money and that's without including the time I've spent in securing compensation, ordering materials for a stud partition wall, having to buy extra adhesives etc.
Their attitude post purchase was pretty much 'sxxt happens' and I've had more sincere apologies for being bumped into in the street.
As to the quality of their Sips panels? Hit and miss at best, some were perfect, others had out-of-alignment OSB sheets.
Perhaps I should have paid more, would it have been any better? I don't know for certain, but it would have to go some to have been worse.
25 de junho de 2019
Opinião espontânea
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