Although my software update had taken longer than planned, regular updates had been provided by Jessica and the loan car helped with work commutes and hospital visits. Nothing appeared to be to much... Ver mais
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Great experience. Shaun the service manager went above and beyond from the moment he took over from a very complex problem I had. Thanks for all your hard work and understanding. Luke
James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... Ver mais
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Royal Scot Road,Pride Park, DE24 8AJ, Derby, Reino Unido
- 01332 546800
4,5
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Paul kept me up to date all the way…
Paul kept me up to date all the way though and very helpful , outstanding customer service care wouldn’t go anywhere else
18 de outubro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your glowing review Anita! We are delighted to hear that Paul provided you with exceptional customer service and kept you informed throughout your experience at Derby Audi. We take great pride in our commitment to providing outstanding care to our customers and we are honoured that you choose to do business with us. We appreciate your loyalty and look forward to serving you again in the future. Thank you for choosing Derby Audi.
Great customer service
Paul Phillips was fantastic, and I loved the reveal of car. I was well looked after and relaxed atmosphere. Everything explained and set up.
16 de outubro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your glowing 5-star review Sally! We are delighted to hear that Paul Phillips provided you with fantastic service and that you enjoyed the reveal of your new car. Our team at Derby Audi takes great pride in creating a relaxed atmosphere for our customers and ensuring that everything is explained and set up to your satisfaction. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Derby Audi.
Great service
Paul Phillips very helpful and kind, will be coming back definitely!
16 de outubro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your kind words Jess. We are delighted to hear that Paul Phillips provided you with helpful and attentive service during your visit to Derby Audi. Our team takes great pride in providing exceptional customer service, and we are thrilled to know that you will be returning to us in the future. We appreciate your support and look forward to welcoming you back to our dealership. Thank you for choosing Derby Audi.
My first and last Audi car!!
My first and last Audi car!!!
My Audi had an issue with the coolant.
My Audi car was 18 months old with 12,000 miles.
I did not buy the car from Derby Audi, but when I contacted them about the first coolant warning light, Derby Audi told me that any problems with the car needed to be investigated by an Audi dealership to maintain the warranty.
I live in Derby, and therefore Derby Audi was my nearest dealership.
Audi assist were called out 3 times for the coolant warning lights, 2 times it was towed into Derby Audi, and 4 times the coolant level was topped up by Audi Assist and Audi Derby.
Derby Audi could not find the problem and every time let me drive away with the problem not resolved.
Only after the 3rd episode of not resolving the problem, Derby Audi decided that they would book my car in and strip the engine to investigate the ongoing coolant problem.
My husband had highlighted to the mechanical team that the coolant was a closed system and that as a leak had not been identified (despite the numerous coolant top ups performed) then the only other place the coolant could be going was into the engine - he was told that this was not the case!!!!
After the 3rd investigation and before the date arrived for the car to go in for the 4th investigation the car suffered a catastrophic event - the head gasket blew, and other related damage was caused!!!
As the car was only 18 months old, the warranty was still valid. Audi UK were involved in investigating the catastrophic event and it took 5 weeks to repair all the damage to my car at Derby Audi.
Audi UK or Audi Derby never acknowledged that this was a distressing situation, or apologised for what had happened to my car. This was a highly unusual event for a car of its age and milage, I was told that in 14 years of the dealership, they had not seen anything like this before!
The customer service manager was arrogant and rude.
I reported instantly to Derby Audi or Audi Assist when the warning lights came on and as a customer there was nothing more that I could have done.
However due to the cars age, the cars mileage, and the 3rd time reporting the same issue with the car, and being towed into the dealership for investigation, I do not think the dealership should have let my car out of the workshop until they had fully striped my car to resolve the problem.
Due to the overall arrogant treatment we received from the Derby Audi dealership and our loss of confidence in the car, we sold the car to Derby Audi.
Never will I step into that dealership again.
I would like to praise Hannah for all of her efforts. Hannahs customer service was 5🌟
28 de maio de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Dear Helen Hettmann, Thank you for taking the time to share your experience with Derby Audi. We are deeply sorry to hear about the issues you faced with your Audi car and the unsatisfactory service you received from our dealership. We understand how frustrating it must have been for you to have your car towed in multiple times and still not have the issue resolved. We apologise for any inconvenience this may have caused you. It is our responsibility to ensure that our customers receive the best service and we regret that we were not able to meet your expectations. We are also disappointed to hear about the lack of empathy and professionalism displayed by our customer service manager. This is not the level of service we strive to provide and we will address this matter with our team. On a positive note, we are glad to hear that Hannah's customer service was exceptional. We will make sure to pass on your kind words to her. We value your feedback and will use it to improve our services. We hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention. Sincerely, Derby Audi Team
Resposta da Sytner Group - Derby Audi
Thank you for taking the time to leave us a 4-star review, Nyoka. We are glad to hear that you appreciated our video service for pointing out any faults. Our team at Derby Audi strives to provide our customers with the best experience possible, and we are happy to know that we were able to meet your expectations. We hope to see you again soon for any of your automotive needs. Thank you for choosing Derby Audi.
Brilliant
Brilliant , awesome job and very nice welcoming people. Will be back for sure
4 de outubro de 2024
Resposta da Sytner Group - Derby Audi
Thank you so much for your kind words, pokzulol! We are thrilled to hear that you had a brilliant experience at Derby Audi. Our team takes great pride in providing excellent service and creating a welcoming atmosphere for our customers. We look forward to seeing you again in the future and continuing to exceed your expectations. Thank you for choosing Derby Audi and for taking the time to leave us a 5-star review. Have a wonderful day!
Perfect - Thank you
Paul Phillips at Derby Audi provided excellent service - he sourced the exact car I asked for, kept me fully informed throughout the search and topped it all off by creating the perfect experience when it came to collecting it. Changing my car this time was quite emotional for personal reasons and Derby Audi and Paul managed it perfectly. Thank you.
27 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your kind words, Nicola. We are delighted to hear that Paul provided you with excellent service and made your car buying experience a memorable one. Our team at Derby Audi takes great pride in sourcing the perfect car for our customers and ensuring they are fully informed throughout the process. We are glad that we could make this emotional change a smooth and positive one for you. Thank you for choosing Derby Audi and we hope you enjoy your new car.
Audi A3 - Joel
I recently collected my Audi A3 black edition and had a great service from Joel.
Excellent service and we were looked after by Joel from walking in the showroom to the sale being completed. Love the car!
28 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your positive review, Hayley. We are delighted to hear that you had a great experience at Derby Audi and that Joel provided you with excellent service. We strive to ensure that our customers are well taken care of from the moment they step into our showroom until the sale is completed. We are thrilled that you love your new Audi A3 black edition and we look forward to serving you again in the future. Thank you for choosing Derby Audi.
Very easy process from start to finish
Very easy process from start to finish. Paul sorted me out the best deal and made it an easy choice for me to get in a new car.
Stress free, no hassle
27 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your positive review David. We are delighted to hear that you had a stress-free and hassle-free experience at Derby Audi. Our team, especially Paul, is dedicated to providing the best deals and making the car buying process easy for our customers. We appreciate your trust in us and we hope you enjoy your new car. Thank you for choosing Derby Audi. We look forward to serving you again in the future.
good reception
good reception, staff with knowledge who listen to your request.
30 de setembro de 2024
Resposta da Sytner Group - Derby Audi
Thank you for your kind words and positive review of Derby Audi. We are delighted to hear that you had a good experience with our reception and knowledgeable staff. Our team takes pride in listening to our customers' requests and providing excellent service. We appreciate your feedback and look forward to welcoming you back to our dealership in the future. Thank you for choosing Derby Audi.
Paul at Audi Derby is very helpful and…
Paul at Audi Derby is very helpful and pleasant.
30 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review, Patrick. We are delighted to hear that Paul at Audi Derby provided you with excellent service. Our team strives to make every customer's experience as pleasant and helpful as possible, and we are glad that Paul was able to meet your expectations. We appreciate your support and look forward to welcoming you back to our dealership in the future. Thank you for choosing Derby Audi.
Paul was excellent
Paul was excellent, attentive to detail was second to none.
30 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your kind words, Mark and Christine. We are delighted to hear that Paul provided you with excellent service and paid close attention to detail. Our team at Derby Audi strives to provide top-notch customer service and we are glad that Paul exceeded your expectations. We will be sure to pass along your compliments to him. Thank you for choosing Derby Audi and we hope to see you again in the future.
This is my fourth car from derby…
This is my fourth car from derby Audi,The second time I have dealt with Bayley Millington .As always his service and attention to detail is second to none . I now have a car I have dreamt of for many years .
28 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your continued loyalty to Derby Audi Mrs Hunt. We are delighted to hear that you have had a positive experience with our sales representative, Bayley Millington, for the second time. We strive to provide exceptional service and attention to detail to all our customers, and we are thrilled that you now have your dream car. We look forward to serving you again in the future. Thank you for choosing Derby Audi.
Welcoming!
Welcoming, friendly team.
Helpful. Quick Service, good communication. Great coffee.
Many thanks to Paul Phillips. Great reveal and helpful handover too!
Highly recommend.
27 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your kind words Marie! We are delighted to hear that you had a positive experience at Derby Audi. Our team takes great pride in providing a welcoming and friendly atmosphere for our customers. We are also glad to hear that our quick service and good communication met your expectations. And of course, we always strive to offer the best coffee for our valued guests. We appreciate your feedback and look forward to welcoming you back in the future.
Actually a very pleasant experience…
Actually a very pleasant experience Paul was not pushy quite the opposite helpful and listen to our requirements and found us the perfect car thanks again
26 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Good morning and thank you for taking the time to leave us a 5-star review, Richard. We are delighted to hear that you had a pleasant experience at Derby Audi. Our team takes pride in providing excellent customer service and we are glad that Paul was able to assist you in finding the perfect car. We appreciate your kind words and hope to see you again in the future. Thank you for choosing Derby Audi.
Awful experience
Awful experience. I bought the car in for repairs as the electrics, AC and other things weren't working. I've only had the car short while from Derby audi.
When I returned to collect the car it had a mild scratch on it caused by them.
The repairs manager argued with me and told me it's not his problem. He never repaired the scratch done at Audi Derby whilst in their care.
They never washed the car as they said they do as standard.
They didn't fix 2 of the issues I reported and told me to rebook come back in a month!!!
Definitely don't buy your Audi from here!
26 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Dear Macho Motivation - Thank you for taking the time to leave a review about your experience at Derby Audi. We are sorry to hear that you had a negative experience with us and that your car was not repaired to your satisfaction. We take all feedback seriously and one of our Senior Managers ,Alex Burkinshaw, will attempt to reach out to discuss your concerns further. We value your business and hope to have the opportunity to make things right. Best regards, Derby Audi
Very good service
Very good service, Paul really looked after my needs.
25 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for taking the time to leave such a positive review L Bevan. We are delighted to hear that you had a great experience at Derby Audi and that Paul provided excellent service. Our team strives to meet the needs of our customers and it is always rewarding to receive such positive feedback. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Derby Audi.
Recently upgraded by old and much loved…
Recently upgraded by old and much loved A6 for an ex demo A3.
The Sales Team (I was looked after by Stephanie Chapman) were very professional throughout, not at all pushy and very understanding of what I needed in my next car.
Loved the personal touch at the point of collection where I had to uncover my new vehicle. Felt a bit like I’d won it!
24 de setembro de 2024
Resposta da Sytner Group - Derby Audi
Thank you for your glowing review Laura! We are delighted to hear that you had a positive experience with our Sales Team, especially with Stephanie Chapman. We pride ourselves on providing a professional and non-pushy service, and we are glad that we were able to understand your needs and help you upgrade to your new A3. We hope you enjoy your new car and the personal touch at the point of collection. It was our pleasure to make you feel like a winner!
My service and MOT
My service and MOT was excellent and carried out very professionally by the a lead technician Baz Fosse.Everyone at the garage was very friendly and helpful.
19 de setembro de 2024
Resposta da Sytner Group - Derby Audi
Thank you for your kind words, Shaun. We are delighted to hear that you had an excellent experience with our service and MOT. Our lead technician, Baz Fosse, takes great pride in his work and we are glad that it showed during your visit. Our team at Derby Audi strives to provide friendly and helpful service to all of our customers. We appreciate your feedback and look forward to seeing you again in the future.
Excellent service and handover
Excellent service and handover. Second time we have bought from Paul and he has always been helpful and considerate in the way he has dealt with us.
19 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Derby Audi
Thank you for your kind words, Gail. We are delighted to hear that you had an excellent experience at Derby Audi and that Paul provided you with helpful and considerate service. We appreciate your loyalty as a returning customer and we hope to continue providing you with exceptional service in the future. Thank you for choosing Derby Audi.
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