Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... Ver mais
A empresa respondeu
This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... Ver mais
A empresa respondeu
Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
120 Highlands Road,Shirley, B90 4NU, Solihull, Reino Unido
- 0121 439 0399
4,9
Excelente
309 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Burman, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Fantastic Ferrari Dealearship
Fantastic Ferrari Dealearship
A very knowledgable polite team who can't do enough to help.
19 de novembro de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Hands, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Superb dealership
Superb dealership , great service from the start to finish , make you feel like part of the family , if you havn,t already try the brand you wont be disapointed
15 de novembro de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Andy, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Lez, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
The team at Greypaul were excellent.
The team at Greypaul were excellent.
A suitable office onsite for me to work at whilst the car is serviced is so far more beneficial for me than a curtesy car.
30 de setembro de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good morning Mr Jones, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service
My Maserati Grancabrio was due in for its MOT. I had a loan car arranged and all worked as planned.
The only issue was that although I was asked to bring the car in as early as possible - I was there at 8am - the MOT was not carried out until 3pm. There was a backlog at the MOT station. However Satpal kept me informed throughout.
13 de setembro de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Dear Mr Norton, Thank you for your 5 star review and comments. We value all feedback and will ensure your comments are discussed with the team. Kind Regards Team Graypaul Birmingham
Good communication and the car came…
Good communication and the car came back in A1 condition, thank you.
19 de setembro de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Dear Mr Leeson, Thank you for your 5 star review and comments. Kind Regards Team Graypaul Birmingham
dealt with very promptly as soon as I…
dealt with very promptly as soon as I walked in the door by lovely staff members
10 de setembro de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Robert, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Dave, I’m delighted to read your kind words about Dan Hobson @Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great customer care with providing lift…
Great customer care with providing lift to and from the local railway station
28 de agosto de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Beverley, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great customer service
27 de agosto de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Sanjay, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Most helpful and friendly people at…
Most helpful and friendly people at Greypaul. My car was collected and returned in covered transport at the agreed times. All work was completed to my complete satisfaction. Thank you Greypaul.
21 de agosto de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Keith, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Great service from Graypaul Birmingham
Great service from Graypaul Birmingham, especially Hayley in the service department.
Could not recommend them highly enough
13 de agosto de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good morning Lee, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Lewis Gent has been fantastic from the…
Lewis Gent has been fantastic from the first call I had with him . He’s delivered well above my expectations, Lewis kept me informed throughout my car collection process which also went very smoothly . Thanks Lewis :)
16 de agosto de 2024
Opinião espontânea
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Aayesha, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service
Excellent service, taken to hotel in Solihull while car being serviced. We were very well looked after by the everyone at Ferrari.
2 de agosto de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Richards, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
GIVEN WRONG COSTS FOR BRAKE PADS WAS…
GIVEN WRONG COSTS FOR BRAKE PADS WAS QUOTED £2800 WAS DONE FOR £1400
NOT INFORMED VEHICLE WAS READY ON FRIDAY EVENING AND RECEIVED CALL VEHICLE WAS READY MONDAY MORNING THEREFORE WITHOUT THE CAR FOR THE WHOLE WEEKEND
26 de julho de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Sarwar, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. I have asked our Aftersales Manager to investigate this and will come back to you. Kind Regards Stuart Hood
Always available/returning calls making…
Always available/returning calls making life easy.
17 de julho de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon My Pardoe, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
How it should be!
16 de julho de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning Ando, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Graham, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Five star service
Always excellent booking and follow up from the service team. Car looked fabulous on delivery back to my home exactly as promised.
25 de junho de 2024
Resposta da Sytner Group - Graypaul Ferrari Birmingham
Good Morning John, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.