Staff at leeds Audi are always very attentive and get the job done promptly. Hammad was especially fantastic at getting everything sorted with my car as always!
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Leia as opiniões dos outros
Good experience with Audi Leeds and felt that i was very well looked after. The service team member Bridget went the extra mile to ensure my car was delivered back to me repaired, and assured me e... Ver mais
Fantastic experience every time go to Leeds Audi service department from Becky/Alex meeting you initially who deal with you in a professional, friendly manner to the constant updates, the car always a... Ver mais
Great service and very helpful, thank you Audi Leeds, big thank you to Alex & Oliver for making this transaction so easy. 👏👏
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Apex Way,Apex Business Park, LS11 5LN, Leeds, Reino Unido
- 0113 290 4000
4,4
Excelente
683 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First class service and attention.
First class service and attention. Very thorough examination of my car and rectified the faults reported.
11 de julho de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 5-star review, Mr Wrigglesworth. We are delighted to hear that you received first-class service and attention during your visit to Leeds Audi. We appreciate your feedback and look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Leeds Audi.
Audi positive experience
Everyghing about the visit starting with meet and greet. The coffee, the inspection vidio and the time it took to do the work.
Alex was excellent he explained what was going to happen, how long it was likely to take and kept me informed all the way through. Very Happy
5 de julho de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your glowing review, Mr Woodham. We are delighted to hear that you had a positive experience at Leeds Audi. Our team takes great pride in providing exceptional service, from the moment you arrive to the completion of the work. We look forward to welcoming you back in the future.
The team have been very proactive in…
The team have been very proactive in calling me back about an issue with the sat nav update. We have come to an agreement to get this updated now which I was not expecting.
Mark the new sales manager called me to resolve the issue and offered me a deal for the update. I would certainly recommend this dealer and certainly speak to Mark.
5 de julho de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your positive review, Mr Hewitt. We are delighted to hear that our team at Leeds Audi was able to proactively address your concerns regarding the sat nav update. We are committed to providing excellent customer service and we are glad that Mark was able to resolve the issue and offer you a satisfactory solution. We appreciate your recommendation and we look forward to serving you again in the future. Thank you for choosing Leeds Audi.
Excellent Customer Service
The Guy's on site looked after me after my initial purchase had a couple of issues it had to go back for a warranty repair. Mark & Nicky were absolutely fantastic and ensured that my car was correct and i was 100% happy with the vehicle, they explained exactly what had been done to the vehicle and kept me posted throughout the process.
the customer service gets a 11 out of 10 from me.
I will certainly be back in the future to purchase another vehicle.
22 de junho de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your glowing review, Mr Swift. We are delighted to hear that our team at Leeds Audi provided you with exceptional customer service and resolved any issues with your vehicle. We look forward to welcoming you back for your future car purchases.
Richard Phillips
Richard helped us out to find the right car for a few weeks.
He then went above and beyond to get the little extras sorted that we requested.
17 de junho de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that Richard provided you with excellent service and helped you find the perfect car. Our team at Leeds Audi always strives to go above and beyond for our customers, and we are glad that Richard was able to assist you with any additional requests. We appreciate your support and look forward to seeing you again in the future.
Took my A8 in for a service
Took my A8 in for a service, whilst driving away I noticed my dashcam hadn’t auto switched on, I waited until I was parked and noticed that the dashcam had been unplugged, not a clue as to why. Once plugged in it said sd card not installed, which I found in the passenger footwell. Again no clue as to why!!! The customer facing staff are very friendly for the most part, but why do mechanics and people behind the scenes start messing with stuff they don’t need to. Quite irritating.
17 de junho de 2024
Resposta da Sytner Group - Leeds Audi
Dear Mr Wilson, Thank you for taking the time to leave a review for Leeds Audi. We apologise for the inconvenience you experienced with your dashcam during your recent service. We take all feedback seriously and would like to invite you to contact our Head of Business, Duncan Anderson, at duncananderson@sytner.co.uk. He would be happy to discuss this matter further and ensure that your concerns are addressed. We have tried to contact you on the phone to explain the reasons why we have to disconnect dashcams and to apologise for the poor communication which meant you were not aware. We appreciate your feedback and hope to have the opportunity to make things right. Sincerely, The Leeds Audi Team
MOT & Service Audi Leeds Sytner
Since being a customer with Audi Leeds Sytner, the dealership has been fantastic in all aspects for any needs. All the staff are lovely, polite and very courteous.
The Service team of Alex, Haamed, and Katie were all very helpful with my last recent visit whilst my vehicle was in for service, and resolved all issues or problems over the 2 days quickly and efficiently. The only little thing was I did mention the rear/wash wiper unit was not spraying water onto the rear screen to clean and wipe, and I think must of forget to get mentioned and was not fixed on this occasion, which is only minor. Apart from this, excellent service. Thank You.
5 de junho de 2024
Resposta da Sytner Group - Leeds Audi
Hi Vik, thank you for taking the time to review Leeds Audi and for your 5 Star rating. It's good to hear that the team were so polite and courteous. Alex, Hammad and Katie take real pride in the service they deliver so feedback like this really is appreciated. It sounds like we got everything done other than the rear wash/wipe. I'm not sure what's happened there but we would be more than happy to look at this again whenever is convenient for you. Please give us a call and we'll arrange to have your car back in. Thank you again, Leeds Audi.
Greeted very well from the car park…
Greeted very well from the car park marshall to the guy at the front door to the guy who was the service advisor.
Everyone very very welcoming but found it all a bit O T T to be honest a bit sickly for a guyt thats just bringing in his car to be services who just wants serving drop keys off and get out. Trying to get me in the coffee shop and then finding myself having to be polite in refusing the offer im a busy guy who just wants to drop it off and leave. Yes its nice that people are polite but its not genuine its all false and its sickly just to score points. Let people be people fgs.
12 de junho de 2024
Resposta da Sytner Group - Leeds Audi
Hello Mr Bluff, thank you for rating Leeds Audi a 5 Star business. I am pleased that you felt the service you received was of the highest standard. I would like to take this opportunity to reassure you that the service we offer is a genuine one, delivered by people who take real pride in helping our customers and making a positive impact on their day. We understand that coming in for a service is not everyone's idea of a great day out but our team really do put a lot of thought into delivering the best service they can, and they enjoy doing it. We hope to see you again soon, The Team at Leeds Audi.
Service could be better for the price you pay
People are nice but you deal with people behind a desk who have had no hands on involvement Had to leave my car over night , 2nd time it has happened. Still a longstanding issue unresolved. Even a call by somebody asking about my experience has not prompted a call by the reception as promised.
4 de junho de 2024
Resposta da Sytner Group - Leeds Audi
We are sorry to hear that you have had a negative experience with us at Leeds Audi. We take customer feedback very seriously and would like to invite you to contact our Head of Business, Duncan Anderson, duncananderson@sytner.co.uk, to discuss your experience further. We understand that leaving your car overnight is inconvenient and we would like to resolve the longstanding issue as soon as possible. We apologise for the lack of follow-up from our reception and we will ensure that this does not happen again. Thank you for taking the time to provide us with your feedback.
A wonderful experience at leeds Audi so !
Everyone at this branch was so helpful!
They met my every need ! I only came for the first time as I bought my Audi from Ford and when the service contract ran out I came to my local Leeds branch so these guys serviced my car.
While I was waiting I was looking around and came across a newer version of my car with low miles so I needed more info and was kindly greeted by a gentleman Palvinder Okla
is his name he had answers to every question I have never had a PCP and now Palvinder explained in great detail and an offer you have on in which it includes a service plan and mots it made sense to take this route thanks Palvinder! 🤩💯.
10 de junho de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your glowing review Chris! We are delighted to hear that our team at Leeds Audi provided you with exceptional service. It's great to know that Palvinder Okla was able to assist you with all your questions and help you find a great deal on a newer version of your car. We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Leeds Audi! 🚘🌟
Resposta da Sytner Group - Leeds Audi
Thank you for your kind words, Julius! We are delighted to hear that you had an excellent experience with us at Leeds Audi. We strive to provide the best service possible and are glad that we could meet your expectations.
Excellant customer experience
The moment I walked into the Audi dealership I felt looked after and most importantly, heard. Chris took his time to listen to my requirements and explained everything really easily for me. This was a very smooth transaction which was supported by Carl who took me through the finance. Overal, a wonderful experience at this Audi dealership.
6 de junho de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your kind words, Sally. We are delighted to hear that you had a wonderful experience with us. We strive to ensure that all our customers feel heard and looked after, and we are glad that we could provide you with the service you deserved. We look forward to seeing you again soon.
Very professional staff
Very professional staff, efficient service. Was kept up to take with my MOT/service. Great customer service in the garage.
Shame can't be said for the helpline to take out a new service plan. Was given wrong Information and told I was entitled to something I wasn't!
31 de maio de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your review, Katie. We are glad to hear that you had a great experience in the garage. We apologise for any confusion caused by the helpline and we will look into this further.
Service and oil change
Service and oil change was completed on time and and very informative manner (showing each stage on the App) EXCELLENT customer service by all staff especially Bridget
thanks
30 de maio de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your 5 star review, Michael. We are delighted to hear that you had an excellent experience with our staff, especially Bridget. We strive to provide the best customer service and are glad that we could meet your expectations.
Great service from the team from team…
Great service from the team from team and Simmy Majid
30 de maio de 2024
Resposta da Sytner Group - Leeds Audi
Thank you Paul. We are delighted to hear that you had a great experience with Simmy and the team at Leeds Audi.
Very good service and staff are very…
Very good service and staff are very good attitude to me
24 de maio de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your kind words, Mr Beck. We are delighted to hear that you had a positive experience with us at Leeds Audi. We strive to provide excellent customer service and are glad that you noticed.
Such an easy process and so thankful to…
Such an easy process and so thankful to Omair and dan for making everything work out
23 de maio de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your kind words, Miss Young. We are delighted to hear that Omair and Dan were able to make everything work out for you. We appreciate your feedback.
Customer Service Stops at the piont they have your cash
Customer Service was great up to the point the transaction was complete. Been waiting for almost a month to confirm the car was or was not serviced prior to sale?
The service status on the car tells me it was not.
Numerous phone calls and emails have only brought empty promises to investigate and clarify, yet to get an answer.
To cap it all the rear number plate fell off last week, while driving, despite reassurances a replacement would be sent out post haste, I'm still waiting.
26 de abril de 2024
Opinião espontânea
Resposta da Sytner Group - Leeds Audi
We are sorry to hear that your experience with Leeds Audi has not been at the level you are right to expect. I know that a member of our management team has now been in touch to resolve your outstanding issue with the plate and confirm that the service has been carried out on your vehicle prior to your purchase. The plate has been made up and will be with you shortly. Apologies again for the issues you have had and I hope you can now fully enjoy your new car. Kind regards, Duncan Anderson, Head of Business.
Distance Sale
An excellent ‘distance’ buying experience provided by Sam and the team
16 de maio de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your kind words, Mr Oakley. We are delighted to hear that you had an excellent buying experience with us at Leeds Audi. We strive to provide the best customer service and we are glad that Sam and the team were able to make your purchase a pleasant one. We understand that buying a car can be a daunting experience, especially when done from a distance, and we are glad that we were able to make it a smooth and enjoyable process for you. We look forward to seeing you again soon.
Excellent customer service from Mel
Leeds Audi was very good and the sales person Mel was excellent and very helpful in finding another car when I hated the A7 e.
7 de maio de 2024
Resposta da Sytner Group - Leeds Audi
Thank you for your 5 star review Mr Parkinson. We are delighted to hear that you had a great experience with Leeds Audi and that Mel was able to help you find the perfect car. We strive to provide the best customer service and it's great to hear that we achieved this for you. We hope you enjoy your new car and that you will come back to us in the future for any of your motoring needs. Thank you again for your kind words.
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