Good experience with Audi Leeds and felt that i was very well looked after. The service team member Bridget went the extra mile to ensure my car was delivered back to me repaired, and assured me e... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Staff at leeds Audi are always very attentive and get the job done promptly. Hammad was especially fantastic at getting everything sorted with my car as always!
Fantastic experience every time go to Leeds Audi service department from Becky/Alex meeting you initially who deal with you in a professional, friendly manner to the constant updates, the car always a... Ver mais
Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service depa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Apex Way,Apex Business Park, LS11 5LN, Leeds, Reino Unido
- 0113 290 4000
4,4
Excelente
682 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Efficient check-in and good…
Efficient check-in and good communication. Also glad I took out the service plan - it would have been an expensive oil and air filter change!!
28 de novembro de 2025
Opinião espontânea
Resposta da Sytner Group - Leeds Audi
Thank you, Steve, for your kind words and positive feedback. We’re delighted to hear that you found the check-in process efficient and our communication clear. It’s great that the service plan provided good value, especially with the cost of oil and air filter changes these days. We always aim to make servicing as straightforward and cost-effective as possible for our customers. Your support means a lot to us, and we look forward to welcoming you back to Leeds Audi in the future.
I must prase Simmy Majid he is so very…
I must prase Simmy Majid he is so very helpful and knowledgeable, and if he doesn't know he will find out.
We have a Audi dealership 2 miles away from my home I drive to the far side of Leeds just to see him and his colleagues
1 de novembro de 2025
Opinião espontânea
Resposta da Sytner Group - Leeds Audi
Dear Howard, Thank you ever so much for your kind words. We are delighted to hear that Simmy Majid and the team have provided you with such helpful and knowledgeable service. It means a great deal to us that you choose to travel across Leeds to visit us, especially when you have a dealership so close to home. Your loyalty and support are truly appreciated, and we look forward to continuing to assist you with all your Audi needs in the future. Best wishes, Leeds Audi Team
The staff were very helpful and…
The staff were very helpful and professional particularly regarding some parts which needed replacing on the car I purchased.
19 de novembro de 2025
Opinião espontânea
Resposta da Sytner Group - Leeds Audi
Dear J P, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team were helpful and professional throughout your purchase, especially regarding the parts that needed replacing. It is always our aim to provide excellent service and ensure our customers feel supported every step of the way. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We hope you continue to enjoy your car. Kind regards, Leeds Audi Team
Again Bridget was very knowledgeable…
Again Bridget was very knowledgeable and advice was perfect
7 de novembro de 2025
Professional and courteous
The body shop Team did an amazing job on my car, led very well by a personable young man who went out of his way to be extremely helpful, and very professional
7 de novembro de 2025
Opinião espontânea
Resposta da Sytner Group - Leeds Audi
Dear Jim, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our body shop team provided you with such a high level of service and professionalism. It’s wonderful to know that the young man leading the team made a positive impression by being both personable and helpful. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team at Leeds Audi. We look forward to welcoming you back in the future.
I booked the service early because the…
I booked the service early because the car heating had stopped working (blowing out only cold air) which needed sorting. The car service was done on the day but when I was called to say it was ready I was told that they hadn't had time to sort the heating. I could have left the car to be collected the next afternoon but that wasn't a possibility for me so I have had to book it in again.
6 de novembro de 2025
Resposta da Sytner Group - Leeds Audi
Dear Amanda, Thank you ever so much for your kind words and for taking the time to share your experience with Leeds Audi. We are delighted to hear that your visit was excellent and that you felt well looked after throughout. It is always our aim to provide the highest standard of service, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future and hope every experience remains just as positive. Best wishes, The Leeds Audi Team
Service
I waited for my car for its service but was not booked as a wait visit.
It did not make a difference as it was changed at the dealership to a wait and I did not have to wait long.
Just as good customer focused experience as always and kept up to date on progress and a follow up call to see if I had any issues of which there was none. Thanks again Audi service team at Leeds and Rebecca looking after everyone as always knowing her regular customers.
28 de outubro de 2025
Resposta da Sytner Group - Leeds Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience with our service team at Leeds Audi was as good as always. It’s wonderful to know that Rebecca and the team were able to look after you so well and keep you informed throughout. Your continued support means a great deal to us, and we look forward to welcoming you back for your future visits. Thanks again for choosing Leeds Audi.
Resposta da Sytner Group - Leeds Audi
Dear Michelle Andrea Mckenna, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you consistently receive fantastic service at Leeds Audi. It is always our aim to provide the highest standard of care and attention to every customer. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Wishing you all the very best. Kind regards, The Leeds Audi Team
Not the best.
Despite being contacted by three people they still haven’t confirmed the quote for routine work. They don’t really listen.
28 de outubro de 2025
Resposta da Sytner Group - Leeds Audi
Thank you for your feedback. We apologise that your experience did not meet expectations and that communication was not as clear as it should have been. At Leeds Audi, we strive to listen carefully and provide timely responses. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, who would be keen to discuss your concerns further and ensure your experience is improved. Your satisfaction is important to us.
Rob from start to finish did his best…
Rob from start to finish did his best and provided an excellent service during the process of my car exchange and purchase of my new car. He couldn’t have done enough for me and made my experience as easy as possible.
18 de outubro de 2025
Happy to have done business with Audi Leeds once again!
We were taken care of by Hamnah who is a bright bubbly young lady. She organised for me to drive her car A3 SB as we were looking to upgrade our A1 Sportback black edition she was so helpful. Then we met Liam who was also helpful. On collection of the car we were delighted with its presentation, the colour & wheels were perfect. We were joined by Alex who did some paperwork with me & set up my Audi on my phone, then Oliver asked me to sign some documents both were great couldn’t do enough for us a really good experience with very nice staff. Happy it all went well thank you all thank you.
16 de outubro de 2025
Great service ready on time 👍
18 de outubro de 2025
Simi was very helpful & made the…
Simi was very helpful & made the experience easy as always.
9 de outubro de 2025
Resposta da Sytner Group - Leeds Audi
Thank you for your kind words, Ms OBrien. We are delighted to hear that Simi provided you with excellent service during your visit to Leeds Audi. Our team takes great pride in making the car-buying experience as easy and stress-free as possible. We are glad that Simi was able to assist you in finding your perfect vehicle. We appreciate your support and look forward to welcoming you back to our dealership in the future. Thank you for choosing Leeds Audi.
Always a great customer experience at…
Always a great customer experience at Leeds Audi, plenty of staff on hand to assist and deal with any matter professionally and quickly.
7 de outubro de 2025
Resposta da Sytner Group - Leeds Audi
Thank you for your glowing review, C Freeman. We are delighted to hear that you consistently have a great customer experience at Leeds Audi. Our team takes pride in providing professional and efficient service to all our customers. We are pleased that you have noticed the efforts of our staff and their dedication to ensuring a positive experience for you. We look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Leeds Audi.
Various visits from end of July to end ofcSeptember From the moment you walk in you are…
From the moment you walk in you are looked after for sure. Whether it’s updates ,coffee ,tv or newspapers
Simmy has always been first class. And I’ve seen a lot of him because the car has been in for warranty work a few times now !
4 de outubro de 2025
Resposta da Sytner Group - Leeds Audi
Thank you for your kind words, David. We are delighted to hear that you have had a positive experience at Leeds Audi. Our team takes great pride in providing exceptional service to our customers, and we are glad that Simmy has consistently gone above and beyond to make sure you are well taken care of. We apologise for any inconvenience caused by the warranty work, but we are honoured to have had the opportunity to serve you. We look forward to seeing you again soon.
Resposta da Sytner Group - Leeds Audi
Thank you for your kind words, Boris. We are delighted to hear that you had a smooth experience at Leeds Audi. Our team takes great pride in providing attentive service to our customers. We are also pleased to know that you were impressed with our valet service. We strive to maintain high standards and it is an honour to receive such positive feedback. We hope to see you again in the future and continue to provide you with exceptional service. Thank you for choosing Leeds Audi.
Always excellent service as you would…
Always excellent service as you would expect from Audi .
30 de setembro de 2025
Resposta da Sytner Group - Leeds Audi
Thank you for your glowing 5-star review, Ms Garlick. We are delighted to hear that you consistently receive excellent service from our Leeds Audi dealership. Our team takes great pride in providing top-notch service to all of our valued customers. We appreciate your loyalty and trust in us to meet your expectations. We will continue to strive for excellence and look forward to welcoming you back for your future automotive needs. Thank you for choosing Leeds Audi.
Great service from Mikes & Derek
Great service from Mikes & Derek, & actually all the Staff. Great deal also. Need need to shop any further than local. Thanks all.
27 de setembro de 2025
Opinião espontânea
Resposta da Sytner Group - Leeds Audi
Thank you for your kind words, Paul. We are delighted to hear that you had a great experience with our team at Leeds Audi. Our staff, especially Mikes and Derek, take pride in providing exceptional service to our customers. We are glad that you found a great deal with us and appreciate your loyalty to our local dealership. We look forward to serving you again in the future. Thank you for choosing Leeds Audi.
Car Service
Good meet and greet by Bev and Maxine who also looked after me while the car was being serviced. Good information re timelines and good handover at the end.
26 de setembro de 2025
Opinião espontânea
Resposta da Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 5-star review, Mark. We are delighted to hear that you had a positive experience at Leeds Audi. Our team, especially Bev and Maxine, are dedicated to providing excellent customer service and ensuring a smooth and informative experience for our customers. We are glad that you were well taken care of during your car's service and that you received helpful information about timelines. We hope to see you again in the future. Thank you for choosing Leeds Audi.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.