Leased a new vehicle through The Point North Wales (Sytner) and received absolute first-class service from Arthur Connolly. His product knowledge is second to none—he really knows his stuff and made... Ver mais
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Localização
Alterar localizaçãoThe Point, Conwy Road, LL31 9AY Llandudno Junction, North Wales, GB
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Leia as opiniões dos outros
Very good initial meeting with the salesman Aaron. He listened carefully to what our needs were and presented us with a few options he though would be suitable. Ended up ordering a car on our fir... Ver mais
A empresa respondeu
Car was in for MOT and diagnosis of a fault. The agent who I dealt with was courteous, clear and knowledgeable and extremely helpful. The quote given for repair was reasonable. Both drop off and co... Ver mais
A empresa respondeu
Very poor, waited over 4:30hrs for Service and tyres. I understand they need approval to replace tyres. 3hours later car still not in garage for service. Had to chase up only to be told these things t... Ver mais
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Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
The Point, Conwy Road, LL31 9AY, Llandudno Junction, North Wales, Reino Unido
- 01492 884732
4,4
Excelente
474 opiniões
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I had a really great experience with VW Sytner North Wales & Aimee
I had a really great experience with the team at VW Sytner North Wales. I already had a PCP contract with the dealership on my current car, but as I was over halfway through the agreement, I fancied an upgrade.
The whole team were incredibly helpful and made the entire experience feel relaxed, enjoyable and completely pressure-free. My sales executive was Aimee Lawler, and she was brilliant from start to finish.
Buying a car can sometimes feel like you're being pushed towards a decision, but that was never the case with Aimee. She made the whole experience fun and relaxed whilst remaining professional throughout. I peppered her with questions about the car specification, and she really knew her stuff. She took the time to understand exactly what I was looking for and was extremely helpful when I was weighing up the balance between performance and price.
Aimee was always communicative, responsive and happy to answer any questions I had. On the day I collected the car, she took the time to help set everything up and made sure I was comfortable with all the features before driving away.
I couldn't have asked for a better experience and would highly recommend both Aimee and the VW Sytner North Wales team to anyone considering their next car.
11 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Thank you, Emma, for your wonderful review. We are delighted to hear that Aimee provided such a friendly, professional, and pressure-free experience throughout your upgrade. It’s fantastic that she took the time to answer all your questions and ensured you felt confident with your new car’s features. Your recommendation means a great deal to the whole VW Sytner North Wales team. We wish you many enjoyable miles in your new vehicle and hope it continues to bring you great satisfaction.
Excellent customer service
I visited North Wales Volkswagen recently for routine services for my Skoda Octavia.
I am very satisfied with the experience from booking the Service online to the reception staff (especially Natasha) who was very efficient and considerate.
4 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear Syed, thank you very much for your kind words and for taking the time to share your positive experience with us. We’re delighted to hear that the online booking process was straightforward and that Natasha provided such efficient and considerate service. It’s always our aim to ensure every customer feels valued and well looked after. We truly appreciate your feedback and look forward to welcoming you back to North Wales Volkswagen for any future motoring needs. Best wishes from the team.
Excellent smooth service from Harry
Excellent smooth service from Harry. Can't recommend Synter or Harry enough.
Diolch.
9 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear Mr Robbins, Thank you ever so much for your kind words and five-star review. We are delighted to hear that Harry provided you with an excellent and smooth service. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Should you require any further assistance in the future, please do not hesitate to get in touch. Diolch yn fawr iawn for choosing North Wales Volkswagen Cars and Van Centre. Best wishes, The Team
Excellent service
7 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear Amy, Thank you very much for your fantastic 5-star review. We are delighted to hear you found our service excellent. It is always our aim to provide the highest standard of care and attention to every customer, so your kind words are truly appreciated. Your feedback encourages our entire team to continue delivering top-quality service. We look forward to welcoming you back to North Wales Volkswagen Cars and Van Centre in the future. Kind regards, The North Wales Volkswagen Team
⭐⭐⭐⭐ 5/5 Stars - Outstanding service from Arthur!
Leased a new vehicle through The Point North Wales (Sytner) and received absolute first-class service from Arthur Connolly.
His product knowledge is second to none—he really knows his stuff and made the entire leasing process smooth and straightforward. He gave us a delivery date right at the start, and the car arrived bang on schedule, no messing about whatsoever.
Absolutely cracking service from start to finish. If you’re looking to lease or buy a vehicle, ask for Arthur! Highly recommended!
7 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Thank you, Christopher, for your fantastic review. We are delighted to hear that Arthur provided such knowledgeable and efficient service throughout your leasing experience. It’s brilliant to know the delivery was on time and everything ran smoothly from start to finish. Your recommendation means a great deal to us, and we’re thrilled you had a first-class experience with The Point North Wales. We hope you enjoy your new vehicle and look forward to assisting you again in the future.
Great service
Car was in for MOT and diagnosis of a fault. The agent who I dealt with was courteous, clear and knowledgeable and extremely helpful. The quote given for repair was reasonable. Both drop off and collection very smooth
7 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Thank you very much, Jonathan, for your kind words and positive feedback. We are delighted to hear that our team provided courteous, clear, and knowledgeable service throughout your MOT and diagnosis experience. It’s wonderful to know the repair quote was reasonable and that both your drop-off and collection went smoothly. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to North Wales Volkswagen Cars and Van Centre in the future.
Arron dealt with me and was…
Arron dealt with me and was professional and very patient with me, who struggles with IT
4 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear John, Thank you very much for your kind words. We are delighted to hear that Arron was professional and patient throughout your experience, especially in assisting with any IT challenges. We understand that technology can sometimes be tricky, so it’s great to know our team made the process easier for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to welcoming you back to North Wales Volkswagen Cars and Van Centre in the future. Best regards, The Team
Very good initial meeting with the…
Very good initial meeting with the salesman Aaron. He listened carefully to what our needs were and presented us with a few options he though would be suitable.
Ended up ordering a car on our first visit.
Very pleasant and comfortable way to do business.
15 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Thank you, Sean, for your kind words. We’re delighted to hear that Aaron provided such attentive and helpful service, taking the time to understand your needs and offering suitable options. It’s great that you found the experience pleasant and comfortable, and we’re pleased that you were able to order your car on your first visit. Your feedback means a lot to us and motivates the whole team to continue delivering excellent service. We hope you enjoy your new vehicle!
Efficient and helpful
19 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear Mrs Griffiths, Thank you very much for your kind words. We are delighted to hear you found our service both efficient and helpful. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback means a great deal to the entire team here at North Wales Volkswagen Cars and Van Centre. We look forward to welcoming you again in the future and continuing to meet your expectations with the highest standard of service. Best wishes, North Wales Volkswagen Team
SEAT North Wales Car buying review
From start to finish this is the best and easiest car buying experience I've had. SEAT North Wales answered all of my questions and were brilliant to deal with. Despite this being the longest journey I've had to make to buy a car it was completely worth it. No problems whatsoever and I'm glad I came here to get the car I wanted.
28 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Thank you, Neil, for your wonderful review. We're delighted to hear your car buying experience with SEAT North Wales was the best and easiest you’ve had. It’s fantastic that despite the long journey, you found everything straightforward and our team helpful throughout. Your satisfaction means a great deal to us, and we’re pleased you’re happy with your new car. We truly appreciate you choosing us and hope you enjoy many happy miles ahead.
Extremely Concerning
Extremely disappointing and concerning experience – Sytner North Wales VW
I am extremely disappointed with my experience at Sytner North Wales Volkswagen and, quite frankly, I expected far better from a main Volkswagen dealership.
I took my car in on the 13th of August for its service, vehicle health check and MOT. I specifically chose to have the MOT carried out there as the service and vehicle health check are included with my vehicle agreement.
On the day, I received no update whatsoever and eventually went to the dealership myself at around 4:30pm. I was told the car was ready, only to then be informed that the MOT had not been completed because of an airbag warning light. I accepted this and rebooked the MOT for two weeks later.
I then returned with the car early in the morning for the rebooked MOT. Around 4pm I received a call saying the car was ready to collect. When I arrived, I was told the issue had been sorted, handed my keys and paperwork, and left with the reasonable understanding that the MOT had now been completed.
It hadn't.
The following day, I checked the paperwork and realised there was no MOT certificate. I then checked the official government MOT database, which confirmed that my car still did not have an MOT.
I contacted Volkswagen via WhatsApp and was told I would receive a call back shortly. I waited almost two hours before receiving a call, at which point I was told, in their own words, that they had “really mucked up”. They had apparently fixed the airbag warning light but had simply failed to carry out the MOT.
This is not a minor administrative mistake. I was given my car back and led to believe that the outstanding issue had been resolved, when in fact the MOT had not even been carried out.
Had I not taken it upon myself to check the MOT status, I could quite easily have continued driving my car believing it had a valid MOT when it didn't. That is the part I find particularly unacceptable.
The lack of communication, the failure to complete the work that had been booked, the failure to make it clear that the MOT had not been carried out, and the fact that I had to discover the problem myself are all extremely disappointing.
I use a Volkswagen dealership because I expect a certain level of professionalism, reliability and attention to detail. Unfortunately, this experience fell a long way short of those expectations.
Sytner North Wales VW need to seriously look at how this was allowed to happen. A customer should never have to discover for themselves that a supposedly completed MOT was never actually carried out.
28 de agosto de 2026
Opinião espontânea
Staff very courteous
Staff very courteous
Service done promptly
27 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear Lynda, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our staff courteous and that your service was carried out promptly. It is always our aim to provide a friendly and efficient experience for all our customers. Your positive feedback means a great deal to the whole team here at North Wales Volkswagen Cars and Van Centre. We very much appreciate your support. Kind regards, The North Wales Volkswagen Team
After agreeing a resolution to an…
After agreeing a resolution to an existing problem with the service manager, he failed to carry out the resolution or to respond to multiple phone calls and emails. I therefore made an official complaint via the company's own website over two weeks ago. I received the obligatory "we will contact you shortly" email, but haven't received any communication.
28 de julho de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear Mr G, We sincerely apologise for your disappointing experience and the lack of communication following your agreed resolution. This does not meet the standards we strive to uphold at North Wales Volkswagen. Your feedback is taken seriously and we understand your frustration with the delay in response. We appreciate you bringing this matter to our attention and regret any inconvenience caused. Thank you for your patience, and we hope to restore your faith in our service in the future. Kind regards, North Wales Volkswagen Cars and Van Centre
Uncomplicated
26 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you found your experience with North Wales Volkswagen Cars and Van Centre uncomplicated. Providing a straightforward and hassle-free service is something we truly value, so it’s rewarding to know this was reflected in your visit. We look forward to welcoming you back in the future and assisting you with any of your vehicle needs. Your support means a great deal to us.
Excellent customer service
First time taking my car in for a routine service at Sytner and I was really impressed with the customer facing team, particularly Natasha who was so friendly and helpful and went the extra mile to ensure my vehicle was ready in good time.
There are comfortable waiting room facilities and a tracking link so you can see the progress of your vehicle. Free refreshments, wifi and power points so I could use the time to work .
I even received a short video of the vehicle health check so I could see for myself what was being recommended and why.
Really positive experience all round.
20 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Thank you very much for your kind words and detailed feedback. We’re delighted to hear that Natasha and the team made your first service visit such a positive experience. It’s great to know you found the waiting facilities comfortable and appreciated the tracking link, refreshments, and vehicle health check video. Your satisfaction means a lot to us, and we truly value you taking the time to share your experience. We look forward to welcoming you back in the future.
North wales volkswagen
The customer service was very helpfull. When very smooth and wasn't waiting very long. I would recommend Volkswagen North Wales to friend and family and the staff were very polite. Great service
17 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear Scott, thank you very much for your kind words. We are delighted to hear that you found our customer service helpful and experienced a smooth and timely visit. It’s wonderful to know our polite team made a positive impression. Your recommendation to friends and family means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to North Wales Volkswagen Cars and Van Centre in the future.
Cupra
Arron at Cupra was very helpful as well as the other staff. Couldn’t fault the service provided!
18 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Thank you very much, Jacob, for your wonderful 5-star review. We’re delighted to hear that Arron and the team at Cupra were helpful and that you were pleased with the service provided. It means a great deal to us to know that our efforts are appreciated. We always strive to offer the best experience possible for our customers. Your kind words are truly encouraging, and we look forward to welcoming you back.
Very poor
Very poor, waited over 4:30hrs for Service and tyres. I understand they need approval to replace tyres. 3hours later car still not in garage for service. Had to chase up only to be told these things take time! When eventually in garage service took less than 45 min. Asked why they didn’t do service whilst waiting for tyre approval? response was it’s two different department!! Not first time I’ve had bad experience here
14 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear Arwel, We apologise for the extended waiting time you experienced and understand your frustration. Our processes for tyre approval and servicing are managed by separate departments, which can unfortunately lead to delays. We always aim to provide efficient and high-quality service, so it is disappointing to hear this was not your experience. Your feedback is important to us, and we regret that this was not the positive visit you had hoped for. Thank you for bringing this to our attention.
My 5* response
My 5* response. Excellent service throughout.I was also most impressed by the professional handling of the sale.
12 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Dear Nans, thank you very much for your kind 5-star review. We are thrilled to hear that you were impressed with the professional handling of your sale and that you experienced excellent service throughout. Your positive feedback means a great deal to our team and encourages us to maintain the highest standards in everything we do. It was a pleasure assisting you, and we hope you enjoy your new vehicle. Thank you once again for choosing North Wales Volkswagen Cars and Van Centre. Best Regards Johnathan Baxter
Friendly, attentive showroom staff.
Friendly, attentive showroom staff. Traded in my car for a used Skoda, having tried another brand and dealership I was very glad I returned here. Ben in particular was patient and helpful; nothing was too much trouble for him, from viewing cars to the day of collection. I'm not comfortable in car showrooms but this was a really pleasant experience and a smooth transaction. Highly recommended and pleased with my choice of vehicle.
10 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - North Wales Volkswagen
Thank you so much for your kind words and positive feedback. We’re delighted to hear that Ben and the team made your experience enjoyable and stress-free, especially as we appreciate that car showrooms can sometimes feel daunting. It’s wonderful to know you’re happy with your Skoda and the service you received. Your recommendation means a great deal to us. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Thanks again for choosing North Wales Volkswagen Cars and Van Centre. Kind Regards Johnathan Baxter
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