Customer service was 10/10 very easy to talk to and very helpful answered any questions I had and was very easy going. Big shout out to Tayyab Alyas who dealt with my purchase he was superb and would... Ver mais
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Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car r... Ver mais
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It was everything the service was amazing, was efficient and quick. Especially Atakan he was amazing with the updates of the car and every single detail to the important information. The service was... Ver mais
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A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... Ver mais
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Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Langston Road, IG10 3UE, Loughton, Reino Unido
- 020 8418 7600
4,6
Excelente
786 opiniões
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The sales staff are very attentive and…
The sales staff are very attentive and professional. They understand what I needed and provided a great service throughout
5 de setembro de 2026
Opinião espontânea
Kevin was really clear and had the…
Kevin was really clear and had the foresite to arrange a service at the same time as my MOT to save me the bother of coming back a few weeks later.
14 de setembro de 2026
Opinião espontânea
⭐⭐⭐⭐⭐ 10/10 Customer Service – BMW Chigwell
Absolutely fantastic experience with BMW Chigwell! A huge thank you to Asif Siddiqui and Edgars Ivkos for their outstanding customer service from start to finish.
They went above and beyond to help me get the exact 1 Series BMW I wanted, securing it at a great price with an excellent finance option that worked perfectly for me. The whole process was smooth, professional and stress-free, and I genuinely felt well looked after throughout.
Asif and Edgars were knowledgeable, friendly, transparent and always happy to help with any questions. Nothing felt rushed or pressured — just excellent service focused on getting me the right car and the right deal.
I couldn’t be happier with my new BMW 1 Series or the service I received. 10/10 experience and I would highly recommend BMW Chigwell, especially Asif and Edgars, to anyone looking for their next BMW! 👏🚗
14 de setembro de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
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Customer service was 10/10 very easy to…
Customer service was 10/10 very easy to talk to and very helpful answered any questions I had and was very easy going. Big shout out to Tayyab Alyas who dealt with my purchase he was superb and would highly recommend Tayyab if you went to Sytner chigwell to buy a new car.
11 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Thank you so much for your fantastic review, Luke. I'm delighted to hear that our customer service met your expectations and that Tayyab provided superb support throughout your purchase. It’s wonderful to know you found the process easy and enjoyable. Your recommendation means a great deal to us and to Tayyab personally. We truly appreciate you taking the time to share your experience and hope you continue to enjoy your new car from Sytner Chigwell BMW. Kind regards, Peter Chadwick - Head of Business
Team at BMW
It was everything the service was amazing, was efficient and quick. Especially Atakan he was amazing with the updates of the car and every single detail to the important information. The service was lovely apart from a slight delay (not the sites fault) but it was a really lovely experience
11 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Gurdeep, thank you very much for your kind words and positive feedback. I'm delighted to hear that Atakan provided such detailed updates and that you found the service efficient and enjoyable. We appreciate your understanding regarding the slight delay, and it’s wonderful to know that overall your experience with us was lovely. Your support means a great deal to the team here at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great communication at all times and…
Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car returned cleaned and hoovered. Thank you
2 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Dave, thank you very much for your kind words and positive feedback. I'm delighted to hear that our team was able to accommodate your service request alongside the MOT and starter motor recall so promptly. It’s great to know that the communication throughout your visit met your expectations and that you were pleased with the cleanliness of your car upon collection. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. Kind regards, Peter Chadwick - Head of Business
Amy - Service Desk
I dealt with Amy, she was very friendly and efficient and made me feel that I was a valued customer, even though it was my 1st visit to Sytner - Chigwell.
The visual health check video was clear and precise and very easy to understand.
4 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Peter, thank you for your kind words and for taking the time to share your positive experience with us at Sytner Chigwell BMW. I'm delighted to hear that Amy provided friendly and efficient service, making you feel valued on your first visit. It’s wonderful to know that the visual health check video was clear and easy to understand. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer care. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great Customer Service
I called on Thursday and they managed to book me in the following morning as an urgent service request. The job was completed the same day and handled very well throughout
4 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and positive feedback. I'm delighted to hear that we could accommodate your urgent service request promptly and complete the job to your satisfaction on the same day. It’s always our aim to provide a smooth and efficient experience, so it’s great to know that you felt well looked after throughout. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
Always excellent service.
4 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Thank you ever so much for your kind words. I'm absolutely delighted to hear that you consistently receive excellent service from us at Sytner Chigwell BMW. Providing a first-class experience for our customers is something we take great pride in, and it is wonderful to know our efforts are appreciated. Your continued support means a great deal to the whole team. We very much look forward to welcoming you back again in the near future. Kind regards, Peter Chadwick - Head of Business
From start to finish the service I…
From start to finish the service I received was brilliant. Amaan and the rest of the team made the whole process of part exchanging and refinancing very easy . I would have no problem recommending Sytner Chigwell to anyone looking to buy a car.
5 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Christopher, thank you very much for your kind words and positive feedback. I'm delighted to hear that Amaan and the team made your part exchange and refinancing experience straightforward and enjoyable. It’s wonderful to know our service met your expectations from start to finish. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We wish you many happy miles with your new BMW. Kind regards, Peter Chadwick - Head of Business
service was 10/10 all staff dealing…
service was 10/10 all staff dealing with my vehicle were super friendly, definitely recommend this place
3 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Farzana, thank you ever so much for your fantastic 5-star review. I'm thrilled to hear that you found the service to be 10/10 and that our team were super friendly throughout your experience. Your recommendation means a great deal to us, and it’s wonderful to know that we could assist you so well with your vehicle. We truly appreciate your kind words and look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
One thing you could improve on is the…
One thing you could improve on is the video check. I find it very difficult to hear what is being said. I think I got the gist of it but not all the details. The person doing it needs to speak a bit slower, I think that might help
3 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear John, thank you very much for your kind words and valuable feedback. We appreciate you taking the time to share your thoughts regarding the video checks. It’s important to us that our communications are clear and easy to understand, so your observation about the speed of speech is noted. We hope you continue to enjoy your experience with us, and please do not hesitate to get in touch if there’s anything further you wish to discuss. Kind regards, Peter Chadwick - Head of Business
Efficient service and great customer…
Efficient service and great customer care
25 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Josh, thank you for your kind words and for taking the time to share your positive experience with Sytner Chigwell BMW. I'm delighted to hear that you found our service efficient and appreciated the level of customer care provided. It is always our aim to deliver the highest standards and your feedback is truly valued. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, Peter Chadwick - Head of Business
Always courteous
Always courteous, always efficient. Long may it continue as it will keep me locked into the brand.
3 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Mr Cowell, thank you very much for your kind words and five-star review. I'm delighted to hear that our team’s courteous and efficient service has made such a positive impression on you. It is always our aim to provide the highest standard of care and customer experience. Your loyalty to the BMW brand means a great deal to us, and we look forward to continuing to support you for many years to come. Kind regards, Peter Chadwick - Head of Business
Sales representative Tayyab Alyas was…
Sales representative Tayyab Alyas was extremely helpful, professional and knowledgeable. Highly recommend
2 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Gerard, thank you very much for your kind words and positive feedback. I'm delighted to hear that Tayyab provided you with such professional, knowledgeable, and helpful service. It is always our aim to ensure each customer feels valued and well supported throughout their experience with us. Your recommendation means a great deal to the entire team at Sytner Chigwell BMW. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great service and price
My service advisor Wasim Ahmed was very friendly and informative and took time to explain what was wrong and corrected in the service.The techician Matthew Taylor explained well in his video report and fixed my car within an hour so no extra expense.Overall well impressed. WattsApp feature to contact advisor and get updates also a nice addition.
26 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Dhiren, thank you for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that Wasim and Matt provided clear explanations and efficient service, ensuring your car was fixed promptly. It’s great to know you appreciated the WhatsApp feature for convenient updates. Your positive feedback means a lot to us, and we are thrilled you were impressed with your visit. We look forward to serving you again in the future. Kind regards, Peter Chadwick - Head of Business
I will only buy BMW
I will only buy BMW - I love the cars - the design everything about them !
However, for me the Service Team at BMW Sytner, Chigwell seal the deal. Paul, Amy and the team are first class. From a general service to our rare issue you are safe hands and taken care of.
Great Service - reliable and consistent.
What more could you ask for ? ........
21 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Suzie, Thank you ever so much for your wonderful review. I'm delighted to hear that you love everything about BMW and that our Service Team at Sytner Chigwell, including Paul and Amy, have provided first-class care. Your kind words about our reliability and consistency truly mean a lot to us. It’s always our aim to ensure every customer feels in safe hands. We greatly appreciate your continued trust and loyalty. Kind regards, Peter Chadwick - Head of Business
Always an easy and pleasant experience
Always an easy and pleasant experience, Amy super helpful as usual. Thank you
25 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Mark, thank you very much for your kind words and for taking the time to leave such a positive review. I'm delighted to hear that your experiences at Sytner Chigwell BMW have been consistently easy and pleasant. Amy will be thrilled to know that her help has been appreciated. Customer satisfaction is very important to us and it’s wonderful to know we’re meeting your expectations. We look forward to welcoming you back again in the future. Kind regards, Peter Chadwick - Head of Business
Excellent service
Excellent service, great people. Whether it is Jackie in Bodyshop or the guys in service. Mark Peel, Ricky and Reggie just to name a few. It is always a pleasure. Customer satisfaction guaranteed.
24 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and fantastic review. I'm delighted to hear that Jackie, Mark Peel, Ricky, Reggie and the rest of the team have provided you with excellent service. It is always our aim to ensure every customer has a positive experience, and it’s wonderful to know that this has been your consistent experience with us. Your satisfaction means a great deal, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
A 2hr wait service turned into a 5hr…
A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist several times. Saw my car parked outside so knew it was finished but after a further wait had to chase again, manager could not find my advisor again (Abi) so dealt with me himself. The tracker did not work either….I have been to Harold Wood many times and always had a good service, feel let down by Chigwell (we have moved hence dealer change). As I say the receptionist was the only plus. On top of that my son came with a view to buying a new car, the sales person he had arranged to meet had apparently gone sick, it took 45mins for them to tell him that.
24 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Chigwell BMW
Dear Mr Feldman, please accept my sincere apologies for the extended wait and lack of timely updates during your recent service at Chigwell. We appreciate your kind words about our receptionist. It is disappointing to hear your son’s experience with the sales team did not meet expectations, especially after positive experiences at Harold Wood. We truly value your feedback and are sorry that your visit did not reflect the standard of service we strive to provide. Thank you for sharing your concerns. Kind regards, Peter Chadwick - Head of Business
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