Unfortunately a very poor experience with the service department. Despite emails, calls and contacts I had to go to BMW direct to get things resolved and then finally a formal complaint. Delays in ove... Ver mais
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Leia as opiniões dos outros
Excellent service, fitted me in without an appointment. Changed my left front tyre, as had long journey to Newcastle the following day.All members of staff, are informative, very helpful and friendly.... Ver mais
Overall great service! Was greeted promptly and warmly welcomed. Kept informed with updates and and when collecting the experience was just as pleasant. Thank you to Bradley Clutterbuck who was friend... Ver mais
Great service Staff waiting to take the car on arrival Quick & concise discussion regarding the issue Regular updates on status of vehicle
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
A12 Colchester Road, RM3 0GX, Romford, Reino Unido
- 01708 371234
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always a pleasant experience at…
Always a pleasant experience at Syntners Harold Wood. Their staff listen, are helpful and try to fulfill any requests
Work done on time and at the quoted…
Work done on time and at the quoted price, can not ask for more
Great service
Great service
Staff waiting to take the car on arrival
Quick & concise discussion regarding the issue
Regular updates on status of vehicle
Excellent service
Excellent service, fitted me in without an appointment. Changed my left front tyre, as had long journey to Newcastle the following day.All members of staff, are informative, very helpful and friendly.
Great service at Sytner Harold Wood!
Thanks to Jon and Dan at Sytner Harold Wood for their time and patience throughout the process!
I recently took my car to Sytner BMW…
I recently took my car to Sytner BMW Harlod Wood for a recall, and I couldn’t be happier with the service I received.
From start to finish, I was looked after by Besnik, who was absolutely amazing. He kept me informed throughout the entire process, explained everything clearly, and made sure I knew exactly what was happening with my car.
During the visit, Besnik also recommended that I have the brake discs and pads replaced, which I decided to go ahead with. I really appreciated his honest recommendation and the way he took the time to explain why it was needed.
The whole experience was smooth, professional and hassle-free. A big thank you to Besnik for his excellent customer service — he’s a real credit to Sytner BMW. I would definitely recommend them and will happily return in the future.
Great service
Great service. Super helpful in getting the car service sorted. Kept me up to date throughout the day. Made sure I understood everything
Fantastic service from Besnik and a…
Fantastic service from Besnik and a fantastic mechanic, Ashley. A great service from start to finish. I highly recommend sytner BMW for their professionalism. Thanks guys😀
Great experience
Great experience, welcoming team and fantastic service.
Unfortunately a very poor experience…
Unfortunately a very poor experience with the service department. Despite emails, calls and contacts I had to go to BMW direct to get things resolved and then finally a formal complaint. Delays in overall service and rather poor customer care on this occasion. Still didn’t even get an apology!! Pretty awful all round customer service wise
HW is the best BMW Service centre in…
HW is the best BMW Service centre in the area where I always receive 1st class service.
Alana the service advisor is always efficient, professional and very personable.
My recent experience at Sytner Harold…
My recent experience at Sytner Harold Wood was excellent. (MOT and oil service)
Thank you to Juliet in the Service department who was very professional and helpful.
I would not hesitate in recommending them.
Had a brilliant service with a smile
Had a brilliant service with a smile
Purchase Experience Sytner Harold Wood.
Been purchasing BMW's for several years and this is the first time I have purchased from Sytner Harold Wood and I can honestly say the experience and service received was next to none. This service was reflected from first contact from Reception through the Sales team all were excellent and very personable.
Post purchase had follow up call enquiring whether I had any questions etc. All very professional and much appreciated. I could not recommend the dealership more highly.
BMW435D 2015
I have been taking my car for ALL it's service & upgrade requirements for about eight years now never had any issues to date, helpful and generally efficient!
Service was great for MOT but…..
Service was great for MOT. Not happy that they failed to reset the service reminder and it keeps coming up on the dashboard
Great service
Great service. Good communication and staff that are always helpful.
I wasn’t happy with the inconvenience
I wasn’t happy with the inconvenience of leaving my car there because updates didn’t work properly it caused me some stress . The receptionist is always so efficient and polite and Charlie was excellent he kept me updated well
Overall great service
Overall great service! Was greeted promptly and warmly welcomed. Kept informed with updates and and when collecting the experience was just as pleasant. Thank you to Bradley Clutterbuck who was friendly and patient and even went out of his way to get extra biscuits for my children and to Dan for his help.
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