I worked with Oliver to set up a surprise purchase for my wife. Oliver’s sales approach was sympathetic, knowledgeable and accommodating. Having worked out the details of the deal, Oliver then helped... Ver mais
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Leia as opiniões dos outros
I went there I brought the parts asked them to replace for me . They give me quotes I accept it next day they called me sorry we make mistakes quote has to increase. Then again next day I pop in t... Ver mais
A empresa respondeu
Sytner Mini really pulled out all the stops and made my car purchase a truly memorable experience. Both Katie and Rebecca were an absolute pleasure to liaise with, taking care of my every need from st... Ver mais
A empresa respondeu
Katie who looked after me at the mini dealership (harold wood) was friendly, professional and knew her stuff! I felt soo at ease for every stage of receiving my new car and was kept update, also any q... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Colchester Rd, RM3 0GX, Romford, Reino Unido
- 01708 332900
4,2
Bom
303 opiniões
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Friendly
Friendly, helpful. Good service. Handover of car took longer than expected.
21 de dezembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Anita, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Buying a new car
Very good experience. Sales team were very helpful. Would definitely use them again.
18 de dezembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Afternoon Lindsay, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Despite there being a delay from order…
Despite there being a delay from order to delivery of our new mini I understand that this was beyond the control of Sytner's. We received a weekly update from Phil and was very impressed with his service
3 de dezembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Jim, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Poor service
Went to look at a car advertised on web site. Couldn’t find it anywhere? Very helpful sales exec found us one online at another location. It was arranged to bring it to Harold wood with us paying the deposit. After arrival we were sent a video with advice how perfect condition it was. Arranged to pay and collect vehicle and on collecting after we inspected we found 2 dents and 6/7 poor attempts at covering up paint damage which we would not accept. It was agreed by your sales exec to arrange repairs. This didn’t make us totally happy as we had wasted our time,our daughters time driving us to collect along with the waste of fuel for 50 mile round trip. Finally collected car 1 week later which had also incurred 1 week of insurance cover. On collecting the car we paid the balance and we’re also charged £24 extra for fuel,unbelievable. On arrival home we noticed that the drivers door was making a bad noise on opening and shutting. On checking I found that one of hinges was loose and arranged the tightening myself. I just wondered what pre-delivery inspection was carried out by Sytner?
29 de novembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Afternoon Mr Holt, we value all feedback to ensure that we continually improve our customer experience and will take away your point for review to see what we can improve. Please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
The service was excellent from start to…
The service was excellent from start to finish
24 de novembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Mr Williams, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
I was kept up to date regularly on the…
I was kept up to date regularly on the progress of my order and was treated with courtesy and consideration at all times. Philip Wallington ensured all my queries about the car and its functioning were fully answered. I was particularly impressed by the allocation of a number plate incorporating most of my surname!
18 de novembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Andrew, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
A special thank you to the staff at…
A special thank you to the staff at Harold wood, especially Dior who was so patient with me as I had no clue on what I wanted.
Her customer service was excellent and went way beyond.
17 de novembro de 2021
Opinião espontânea
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Selina, I’m delighted to read your kind words about Harold Wood MINI and Dior. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Thank you so much for your efficient…
Thank you so much for your efficient service and the information we needed to be able to purchase our new mini.
I will definitely be recommending your service to friends and family
A special thanks to Julie Anne
29 de outubro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Mrs Hill, I’m delighted to read your kind words about Harold Wood MINI and Julie-Anne. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Mini Clubman Purchase
Jodie was excellent and I couldn’t have asked for a better salesperson. The experience of buying my Mini at Sytner, Harold Wood left me speechless.
19 de outubro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Humara, I’m delighted to read your kind words about Harold Wood MINI and Jodie. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Fantastic service from Dior very…
Fantastic service from Dior very helpful and polite, We had left our driving licence at home Dior took us on a test drive she was a delight. Anton the manager was very good and supportive of his staff. I wouldn’t go to any other garage now. Excellent service
11 de outubro de 2021
Opinião espontânea
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Sue, I’m delighted to read your kind words about Harold Wood MINI with Dior. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Good and less good
Contact by e mail and telephone was excellent. Friendly helpful staff and useful information provided. Really good at sorting a prompt delivery of an in stock vehicle to suit my needs. Excellent partcexchange pricing. Let down by poor pre-delivery preparation, no screen wash , wax and dirt on a door that had been life shined ! Tyres and alloy wheels messy with excessive tyre black slime and grit in the mix. Sales staff excellent and prompt delivery by very careful delivery person. An excess of papers to sign!
7 de outubro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning David, We value all feedback to ensure that we continually improve our customer experience and will take away your points for review to see what we can improve. Please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
Picked up my new Mini last week
Picked up my new Mini last week. Very pleased and had a lovely helpful sales rep all the way through the purchase.
7 de outubro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Denise, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
I bought my Mini without any problems…
I bought my Mini without any problems and was treated with respect by the staff, which is very important to me as a young lady especially.
The options were clearly explained so that I fully understood the obligations of the purchase and the details of the finance process too. The transfer of my personal plate was explained and was easy to do via DVLA as well and was on my new car from the point of collection.
I am grateful to Phil in Mini sales for the time he spent with me and how he listened to my needs and wishes throughout the process, thank you.
6 de outubro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Fantastic service from Phill Wallington…
Fantastic service from Phill Wallington and Ryan at Mini - thank you x
1 de outubro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Ryan and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Recently purchased my 4th car with…
Recently purchased my 4th car with Sytner Harold Wood. An easy sale with Thom who was friendly and helpful. Great service as always.
30 de setembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Personalised experience
Personalised experience
It was great to work with Phil and the team to secure my new car. My car arrived on time, I was super clear on next steps throughout the process and general communication from him was fantastic.
Would recommend!
27 de setembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Sarah, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Philip Wallington is one of the best
Having just purchased a mini for my wife, I can honestly say it was a straight forward process and hassle free. Phil Wallington in the sales team at Harold Wood was totally professional throughout the process, going the extra mile to ensure we left as happy customers .
27 de setembro de 2021
Opinião espontânea
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Ian, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Jess Tysterman has been absolutely…
Jess Tysterman has been absolutely brilliant in resolving my issues that I had when I purchased my mini from Sytner- her customer care and customer services have been excellent and I have had such a pleasant customer experience from Jess and in dealing with her - she has made me love my mini countryman even more! Thanks Jess!
21 de setembro de 2021
Opinião espontânea
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI and Jes. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood
Disappointed
Messed up the whole area of me retaining my personal plate. Now have to wait for my old car to be sold before I can get my personal plate onto my new Mini
18 de setembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Robert, I am genuinely sorry to hear of your experience. We value all feedback to ensure that we continually improve our customer experience and processes. We understand this issue is under review and being resolved, please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
New Mini Cooper S from the Sytner Group
We found Phillip Wallington most helpful, very cordial, with a good relaxed telephone manner, on hand with information when required.
The sales back-up team were very helpful and very efficient.
15 de setembro de 2021
Resposta da Sytner Group - Sytner Harold Wood MINI
Good Morning Mr Price, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
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