Awful dealership, lies and miss selling of a vehicle i purchased for my parents. Tim bush and his manager Narsim were not honest, emailed me several times acknowledging their mistake and nothing was d... Ver mais
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Leia as opiniões dos outros
I recently sold back my BMW series 4 to Sytner High Wycombe from whom I had originally bought the car. James Courtney the Buying Manager gave me a fair price for the car and he handled all aspects of... Ver mais
A empresa respondeu
Ian Jones and Nick Williams at BMW High Wycombe were absolutely fantastic from start to finish. They were both extremely helpful, knowledgeable and genuinely went above and beyond to make the whol... Ver mais
A empresa respondeu
An efficient check-in service via pre arrival online enabled me to be taken at 08.00. My car was ready for collection at 09.30 having passed its MOT. Further work including oil change, brake fluid cha... Ver mais
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
575-647 London Rd, HP11 1EZ, High Wycombe, Reino Unido
- 01494 455100
4,6
Excelente
870 opiniões
Pede aos clientes que escrevam opiniões
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Top class service from start to finish
Top class service from start to finish
Dropping car and picking up was very easy.
Kept up to date with the video from service department.
Kate was very helpful.
15 de setembro de 2026
Opinião espontânea
Service from Hell
Service from Hell. Absolutely shocking experience.
If you’re getting a BMW, I’d seriously avoid this dealership for servicing.
I reported a clear issue with my AC and, instead of listening, Lawrence spoke to me on the phone in an incredibly patronising way, questioning whether I even understood how an AC unit worked and whether there was actually anything wrong with it.
After I pushed back and insisted they investigate it properly, surprise surprise — BMW found and confirmed a significant fault with the AC.
Throughout the entire process, I received ZERO updates. No calls, no progress updates, nothing. I had to constantly chase BMW myself just to find out what was happening with my own car.
Then, unbelievably, I left my house keys attached to the courtesy-car keys when returning the car. I called and was told they didn’t have them. I knew I’d handed them over, so I drove all the way back to the dealership myself and suddenly they found them.
How can a dealership tell a customer they don’t have the keys to their HOME when they’re actually sitting there? Why did they not want me to find these keys?!!??
Being spoken down to, proven right about the fault, given zero communication, and then being incorrectly told my house keys weren’t there is beyond poor service.
For a premium brand, this has been an embarrassingly bad experience. BMW/Sytner management seriously need to look into how this dealership is being run.
15 de setembro de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Fitted me in last minute to get my MOT…
Fitted me in last minute to get my MOT done in time and cleaned the car which was a bonus.
12 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Jayne, thank you very much for your kind words. We’re delighted to hear that we could accommodate you at short notice for your MOT and that the car cleaning was a pleasant surprise. It’s always our aim to provide a seamless and hassle-free experience for our customers. Your feedback really brightens our day and encourages the whole team to continue delivering excellent service. We look forward to welcoming you back to Sytner High Wycombe BMW in the future.
Neil always goes above and beyond to…
Neil always goes above and beyond to look after both you and your car! Would highly recommend.
2 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Thank you very much for your kind words, Tania. We’re delighted to hear that Neil consistently goes above and beyond to take great care of both you and your car. It’s always wonderful to know our team’s dedication is appreciated. Your recommendation means a great deal to us and motivates everyone here at Sytner High Wycombe BMW to continue providing outstanding service. Should you ever need any assistance in the future, please don’t hesitate to get in touch. Thanks again for your support!
Sales assistant very friendly
Sales assistant very friendly, polite , helpful and patient answering all my queries ,questions .
10 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Kayren Roberts-Bowker, Thank you ever so much for your wonderful review. We are delighted to hear that our sales assistant was friendly, polite, helpful, and patient whilst answering all your queries and questions. It is always our aim to provide a warm and supportive experience for every customer. Your kind words truly mean a lot to us and motivate the entire team to continue delivering excellent service. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Kind regards, Sytner High Wycombe BMW Team
Great service
Easy booking, greeted on arrival, work undertaken as requested and communication good
8 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear J Faraday, Thank you very much for your kind review. We are delighted to hear that you found the booking process straightforward and felt welcomed upon arrival. It is great to know the work was completed as requested and that our communication met your expectations. Your positive feedback is greatly appreciated and motivates the team to maintain high standards. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Kind regards, The Sytner High Wycombe BMW Team
replace of airbag
I am being there for airbag recall, they not only replace the airbag but do the health check for my vehicle as well.
7 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Yijie Zhang, Thank you very much for your kind words. We are delighted to hear that your experience with us during the airbag recall was positive, and that our team was able to carry out the necessary health check on your vehicle as well. Ensuring our customers’ safety and satisfaction is always our top priority. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back to Sytner High Wycombe BMW in the future. Best wishes, The Sytner High Wycombe BMW Team
Selling a car to BMW Sytner High Wycombe…
I recently sold back my BMW series 4 to Sytner High Wycombe from whom I had originally bought the car. James Courtney the Buying Manager gave me a fair price for the car and he handled all aspects of the selling process which went very smoothly in an extremely friendly , professional and efficient manner. I cannot fault my experience.
20 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Mr McClure, Thank you very much for your kind words and for taking the time to share your positive experience with us at Sytner High Wycombe. We are delighted to hear that James Courtney provided a fair price and managed the selling process so professionally and efficiently. Your feedback means a great deal and we are pleased that the entire experience was smooth and friendly. We truly appreciate your continued trust in us and look forward to welcoming you again in the future. Kind regards, Sytner High Wycombe BMW
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Amanda, Thank you for your kind words regarding our efficient service and helpful staff at Sytner High Wycombe BMW. We are pleased to hear that your experience with us was positive and met your expectations. It is always our aim to provide a friendly and professional environment for all our customers. Your feedback is greatly appreciated, and we hope to welcome you back again in the future. Kind regards, Sytner High Wycombe BMW Team
Chris is best sales representative
Chris is best sales representative I have worked with . He got me an excellent deal. This is my second deal with Chris and I am looking forward to working with him again.
4 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Tauseef, Thank you ever so much for your kind words and continued trust in Chris and the team at Sytner High Wycombe BMW. We are delighted to hear that you are pleased with your experience and the excellent deal you received. It is always a pleasure to assist returning customers like yourself, and we look forward to welcoming you back whenever you are ready for your next vehicle. Your support is truly appreciated. Kind regards, The Sytner High Wycombe BMW Team
Very courteous and efficient service
Very courteous and efficient service. Kept updated throughout and great waiting facilities.
3 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Mr Ali, Thank you very much for your kind words and for taking the time to share your experience with Sytner High Wycombe BMW. We are delighted to hear that you found our service courteous and efficient, and that you appreciated being kept updated throughout. It’s wonderful to know our waiting facilities met your expectations. Your positive feedback is truly valued and motivates us to maintain the high standards our customers deserve. We look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe BMW Team
Awful dealership
Awful dealership, lies and miss selling of a vehicle i purchased for my parents. Tim bush and his manager Narsim were not honest, emailed me several times acknowledging their mistake and nothing was done. I had to go to a another garage and pay over £400 because they sold me a faulty BMW. Despite promising to re-imburse my reciept - i was completely ignored. obviously the car wasn't checked. Worst experience ive ever had. AVOID this dealership at all costs!
4 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Hesham, we are truly sorry to hear about your disappointing experience with us. We always aim to provide honest and transparent service, and it is regrettable that we fell short in this instance. Your feedback is taken very seriously, and we apologise for any inconvenience caused by the issues with the vehicle and the lack of communication. Please be assured that your comments will be reviewed to help prevent similar situations in the future.
The dealership did their maximum to…
The dealership did their maximum to deliver the new car a week early
The whole process was very efficiently handled
Great service overall
29 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Mr Dowson, thank you very much for your kind words and positive feedback. We’re delighted to hear that you found the entire process efficient and that we were able to deliver your new car ahead of schedule. It’s always our aim to provide excellent service and ensure a smooth experience for our customers. We truly appreciate your support and hope you continue to enjoy your new vehicle. Please don’t hesitate to get in touch if you need any further assistance in the future.
Excellent service.
27 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Fauad, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear you received excellent service during your visit to Sytner High Wycombe BMW. It is always a pleasure to know our efforts are appreciated, and your feedback truly means a lot to the entire team. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Kind regards, The Sytner High Wycombe BMW Team
Communication with Navasha
Communication with Navasha, the Service Advisor, was excellent from start to finish. No issues at all.
27 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Vibert, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that communication with Navasha was excellent from start to finish and that you encountered no issues at all. It is always our aim to provide the highest level of service, and your positive feedback truly honours that commitment. We look forward to welcoming you back to Sytner High Wycombe BMW in the future. Kind regards, The Sytner High Wycombe BMW Team
Paintwork Rectification
Jack and Terry were very helpful and proactive in sorting out an unusual paintwork issue under warranty. They went the extra mile to ensure customer satisfaction. Thanks lads.
21 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Suzanne, Thank you very much for your kind words and for taking the time to share your positive experience. We’re delighted to hear that Jack and Terry were helpful and proactive in resolving the paintwork issue to your satisfaction. It’s always our aim to go the extra mile for our customers, and your feedback is greatly appreciated. Please do not hesitate to get in touch if you need any further assistance in the future. Best wishes, Sytner High Wycombe BMW Team
Was looked after and kept informed…
Was looked after and kept informed throughout which hasn’t always been the case at Sytner HW
24 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Stuart, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner High Wycombe BMW. We’re delighted to hear that you felt well looked after and kept informed throughout your visit. Providing clear communication and excellent service is something we really honour, so it’s great to know this made a positive difference for you. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner High Wycombe BMW Team
Thank you so much to the bodyshop team
Thank you so much to the bodyshop team, the work carried out to my Defender 90 L663 was amazing, I really cannot believe the attention to detail. Thanks again.
13 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Mr Kinch, Thank you very much for your kind words and positive feedback. We are delighted to hear that you were pleased with the care and attention to detail our bodyshop team provided on your Defender 90 L663. It is always our aim to deliver outstanding service, and your satisfaction means a great deal to us. Please do not hesitate to get in touch if you require any further assistance in the future. Thanks again for choosing Sytner High Wycombe BMW. Kind regards, The Sytner High Wycombe BMW Team
My BMW i3 was recently with the service…
My BMW i3 was recently with the service department at Sytner High Wycombe with an intermittent fault to do with the braking system which took longer than expected to resolve. However the service I received from everyone at the dealership, especially Ellie was excellent. She was always friendly, polite and efficient and kept in touch regularly with updates. I would have no hesitation in recommending the team at Sytner High Wycombe to anyone.
13 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Linda, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ellie and the team provided you with excellent service and kept you informed throughout. Your recommendation means a great deal to us. It’s wonderful to know that, despite the unexpected delay, we were able to support you effectively. We truly appreciate your trust in Sytner High Wycombe and look forward to assisting you again in the future.
James Courtney and Umar where great and…
James Courtney and Umar where great and very helpful!
24 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner High Wycombe BMW
Dear Sam, thank you ever so much for your kind words. We’re delighted to hear that James Courtney and Umar were able to assist you so well. It’s always our aim to provide excellent service and make every visit a positive experience. Your feedback means a great deal to the whole team at Sytner High Wycombe BMW. We look forward to welcoming you back soon. Thanks again for taking the time to share your experience with us.
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