I recently had an issue with my vehicle’s suspension. The team diagnosed the problem and replaced the faulty part. As usual, Senior Service Advisor Haydn Ryan took charge of my vehicle and completed t... Ver mais
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Leia as opiniões dos outros
Didn’t complete work that was requested So We are having to have work done by another company . Staff couldn’t be located by reception staff! Generally an apathetic atmosphere .
Car done , Service as Expected picked up a couple minor things that need attention. Overall fine. Only thing I would say is because they are so good it's hard to get a booking !
I was very impressed & also satisfied with the Customer Service, I received from Sytner Land Rover Coventry. My Range Rover Sport was serviced & although it did take 1 day more than was expect... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Birmingham Road,Allesley, CV5 9GY, Coventry, Reino Unido
- 024 7683 9500
4,3
Excelente
1 mil opiniões
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Didn’t complete work that was requested…
Didn’t complete work that was requested
So We are having to have work done by another company .
Staff couldn’t be located by reception staff!
Generally an apathetic atmosphere .
9 de setembro de 2026
Opinião espontânea
Appalling service and quality-please read before buying
My experience with Sytner Land Rover over the past several months has been nothing short of exhausting, disheartening, and far below the standard expected from a dealership representing a premium brand. After suffering a major accident in January that left me with a shattered leg at 76 years old, my two‑year‑old Discovery — purchased from Sytner — sat unused on my driveway while I recovered. When I was finally able to open the vehicle after two months, I discovered it was filled with water due to a known Land Rover fault: the window popping open.
What followed has been a long, stressful saga that no customer should ever have to endure. Although JLR approved full coverage for the extensive electrical damage back in March, Sytner’s handling of the situation from the very beginning was unacceptable. Despite being just ten minutes up the road, a member of staff refused to collect the vehicle, leaving me — unable to drive due to my injury — to arrange transport myself.
From that point onwards, communication and customer care deteriorated even further. Across months of delays, unanswered calls, and broken promises of updates, I repeatedly had to visit the dealership in person simply to get basic information. At every interaction, I felt like an inconvenience rather than a valued customer with a £60k+ vehicle sitting in their workshop. The customer service representative throughout this process showed no empathy whatsoever, offering little reassurance, little understanding of my situation, and making no effort to acknowledge the difficulty I was already facing.
I was provided with a loan vehicle, something I was repeatedly reminded of whenever I questioned the progress on my own Discovery — but a loan car is not the vehicle I invested in, nor does it excuse months of poor service.
Now, in September, the vehicle is finally ready, yet the difficulties continue. I have been told I must pay for the warranty and then seek reimbursement from JLR, but only after having the vehicle serviced. Sytner are refusing to carry out this service as any form of goodwill, instead arguing that it is not their responsibility — despite the fact that this entire ordeal stems from a known fault and months of mismanagement under their care.
After posting this review, Sytner agreed to pay for the service — but only on the condition that I remove the review. I agreed to this. However, upon collecting the vehicle, I was then told that during the service they had found several faults which they insisted must be repaired before they would process the warranty. These included a failing battery, a faulty rear light cluster, and malfunctioning electric seats — all of which were perfectly fine before the water damage and before the vehicle sat in their garage for over six months.
Many, if not all, of these issues are clearly a direct result of the flooding and the prolonged period the car spent unused in their workshop. I am now essentially being held to ransom by Sytner: forced into paying for faults caused by circumstances entirely outside my control. It is a no‑win situation, and absolutely disgraceful behaviour from a dealership representing a premium brand.
After purchasing numerous vehicles over the years, including when the dealership operated as Guy Salmon, I never imagined I would reach a point where I would not want to step foot in a Land Rover establishment again. Unfortunately, this experience has pushed me firmly to that conclusion. The lack of support, empathy, accountability, and basic customer care has made me feel genuinely unwell, and it has destroyed any confidence I once had in Sytner Land Rover.
9 de setembro de 2026
Opinião espontânea
completed the work responsibly
I recently had an issue with my vehicle’s suspension. The team diagnosed the problem and replaced the faulty part. As usual, Senior Service Advisor Haydn Ryan took charge of my vehicle and completed the work responsibly. He kept me updated on the progress throughout the process. Haydn is very professional and a genuinely nice person. Thank you.
7 de setembro de 2026
Opinião espontânea
Car done as Expected.
Car done , Service as Expected picked up a couple minor things that need attention. Overall fine.
Only thing I would say is because they are so good it's hard to get a booking !
7 de setembro de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Again customer service was excellent…
Again customer service was excellent from sytner. Staff were welcoming as always.
4 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Spencer. Thank you for taking the time to share your feedback. It's fantastic to hear that you enjoyed another positive experience with us. We really appreciate your continued support and are delighted that our team made you feel welcome and well looked after during your visit. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Very helpful
Very helpful, efficient and on the ball with everything to do with purchase of my new defender.
Excellent service by all the staff
Will definitely go back in the future
1 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Roger. Thank you for taking the time to share your feedback. We're delighted to hear that your experience purchasing your new Defender was such a positive one. It's great to know that the team was able to provide helpful, efficient, and attentive service throughout the process, helping to make everything run smoothly from start to finish. I'll be sure to share your kind comments with the team, who will be thrilled to know that their efforts were appreciated. We truly value your support and are grateful that you've chosen us for your new vehicle. We wish you many happy miles in your Defender and look forward to welcoming you back again in the future. Kind regards Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Everyone was exceptionally helpful and…
Everyone was exceptionally helpful and thank you for the courtesy vehicle.Cost of the my vehicle service in my opinion is overpriced.
21 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Mr Walker. Thank you for taking the time to share your feedback. I am delighted to hear that you found our team exceptionally helpful and that the courtesy vehicle was beneficial during your visit. I also appreciate your comments regarding the cost of servicing. Our service pricing reflects the use of manufacturer-approved parts, specialist equipment, and the expertise of our trained technicians. However, we recognise the importance of ensuring our customers feel they receive good value for money. Thank you again for your feedback. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Excellent service from booking team all…
Excellent service from booking team all the way through to the service team.
Greeted with a great welcome from reception.
Sam came out and took the car away for the work to be done.
Kept me updated throughout.
Car came back washed and vacuumed.
See it now video was sent to me.
An excellent service all round.
Thank you.
25 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good morning Michael. Thank you for your wonderful feedback. I am delighted that your experience met your expectations and that our team provided the high level of care and service we strive to deliver. Your kind words are greatly appreciated and will be shared with everyone involved. We look forward to welcoming you back again in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Excellent service and friendly and…
Excellent service and friendly and attentive staff.
25 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good morning Jim. Thank you for taking the time to leave such positive feedback. It's wonderful to hear that you great experience and that our team made a positive impression. Your comments mean a lot to us and will be shared with the team. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Very easy process to get recall work
Very easy process to get recall work completed on my Land Rover at Sytner Coventry. When I called the dealer the lady who booked the appointment was very pleasant and professional. On the day of the vehicle drop off the reception process was excellent with the explanation of what would happen and timings by a customer service agent. At vehicle collection at the end of the day the same process was repeated. All in all a very pleasant experience from the dealers behalf and I would recommend the way the staff treated me and the excellent customer service.
18 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Steve. Thank you for taking the time to leave such positive feedback. I am delighted that our team was able to provide you with a seamless and professional experience. Delivering a high standard of customer care at every stage of your journey is extremely important to us, so it is wonderful to know that we met your expectations. Your recommendation is greatly appreciated, and I will ensure your kind comments are shared with the colleagues involved. Feedback such as yours is always encouraging and helps recognise the hard work and dedication of the team. Thank you for choosing Sytner Land Rover Coventry. We look forward to welcoming you again in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Outstanding Service
Purchased an Approved Used F-Type from Sytner LR Coventry, it was a distance purchase as I am in Scotland. From the first contact, my buying experience was excellent. The professional, knowledgeable and friendy service provided by Poppy, Ben and Jake was outstanding. Clear communications throughout the experience, in a timely manner.
After a long drive back to Scotland from Coventry, I'm loving the car and cannot recommend Sytner LR Coventry highly enough.
Thank you once again for your outstanding customer service!
14 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good morning Gary. Thank you for taking the time to leave such a wonderful review. It is incredibly rewarding to know that our team helped make the purchasing process a positive and enjoyable experience. I will ensure your kind comments are shared with Poppy, Ben and Jake, who will be delighted to receive your recognition. We truly appreciate your recommendation and your decision to choose Sytner JLR Coventry. Enjoy every moment with your F-Type, and should we be able to assist you in the future, we will be delighted to help. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
fault on defender 90 service department…
fault on defender 90 service department had vehicle for diagnostic and supplied replacement vehicle. John in service department very good.
12 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Paul. Thank you for taking the time to leave your feedback. I’m pleased to hear that John and the Service department delivered to your satisfaction. Your kind words about John's service are greatly appreciated, and I will be sure to pass on your comments to him and the team. Thank you for choosing us, and we look forward to assisting you again in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
I was very impressed & also satisfied…
I was very impressed & also satisfied with the Customer Service, I received from Sytner Land Rover Coventry.
My Range Rover Sport was serviced & although it did take 1 day more than was expected to get my car back, everything was explained to me by my Service team advisor Joe, as to why the delay as the job was a bigger job than expected & they did not want to rush the job through.
Joe kept me up to date with developments & I was quite happy once I picked up my car.
I would definately recommend this company to any one else.
Best Regards.
Dwayne.
19 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Dwayne. Thank you for taking the time to share your feedback and for recommending Sytner JLR Coventry. I’m delighted to hear that you were impressed with the customer service and that Joe kept you fully informed throughout, I apologise for the delay, but ensuring the job is completed to the highest standard, rather than rushing the work, is always our priority. It's great to know you were happy with the outcome and the condition of your vehicle when you collected it. Thank you once again for your kind words and recommendation. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Prompt attention as a drive in with no…
Prompt attention as a drive in with no appointment.
19 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Patrick. Thank you for your kind feedback. It's great to know our team was able to assist you promptly. Providing a responsive and helpful service is something we take pride in, so it's wonderful to hear we met your expectations. We look forward to seeing you again in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Very friendly and professional…
Very friendly and professional service.
Thanks Ellie
14 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon. Thank you for your lovely review. I’m so pleased to hear that Ellie provided such a friendly and professional experience. Your feedback means a lot, and I will be sure to share your kind words with her. We look forward to seeing you again soon. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
From start to finish been informed of…
From start to finish been informed of all stages of purchase and a lovely handover realy pleased
8 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Richard. Thank you for your fantastic feedback. I’m delighted to hear that you enjoyed your purchase experience, it's great to know we made a positive difference. We truly appreciate your support and wish you many happy miles in your new vehicle. If there's anything we can assist you with in the future, please don't hesitate to get in touch. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Excellent Customer Service
Excellent Customer Service and expertise in diagnosing the vehicle problem and repair. Comfortable Customer Facilities with transportation if required.
7 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Ivan. Thank you for your fantastic feedback. I am delighted you had a great experience and found our facilities to your satisfaction. We truly value your comments and look forward to welcoming you again in the future. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
Not sure
Service and politeness of staff excellent.
Charged £196 to diagnose a ‘perished’ tube connecting to the screen wash tank. Told them this was what it was on arrival. Not covered under warranty!
Then couldn’t fix it as didn’t have part. Blamed JLR and still waiting.
Nice coffee though.
6 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good morning James. Thank you for your feedback and for highlighting the excellent service and professionalism of our team. I would, however, like to clarify that diagnosing a vehicle concern is not always straightforward. Our technicians are required to carry out a full inspection and diagnostic process to accurately identify the root cause of a fault, check for any additional underlying issues, and determine the correct repair procedure. I appreciate it was frustrating to learn that the required part was not immediately available. Unfortunately, parts availability is managed through the manufacturer's supply chain, which can occasionally result in delays beyond our control. That said, I completely understand your disappointment and sincerely apologise for the inconvenience caused by the wait. Should you wish to discuss your experience further, please do not hesitate to contact us directly and we will be happy to assist. Kind regards. Craig Bales, Service Manager, Sytner JLR Coventry.
Internal Procedure Review?
The car service itself was fine and my experience overall was ok. However, there is one internal procedure that doesn't work for me and I think you should consider changing. Having the same advisor look after you during your drop off and pick up only works is person is available. When I came to pick up, my advisor kept me waiting for 20 mins (as she was on a call). I had already told her I was short on time when I dropped the car off in the morning and I told the receptionist I was in a hurry too after waiting some minutes. What made it worse was I looking in the service office and there were some colleagues who were free who could have served me. I had to wait for my service agent to finish before she came and served me.
I thought this was poor and could easily have been avoided.
If you are selling a premium offering and this is reflected in the price, the service needs to match.
6 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Ross. Thank you for taking the time to share your feedback. I'm pleased to hear that the service itself was completed satisfactorily and that your overall experience was positive. However, I am sorry to learn that the vehicle collection process did not meet your expectations. I completely understand your frustration. While keeping customers with the same Service Advisor throughout their journey can provide continuity and a more personal experience, as you've highlighted, it can also create delays when that advisor is unavailable. On this occasion, we fell short of the level of service we aim to deliver. We value your feedback and I will ensure your comments are shared with the management team for review. Thank you again for bringing this to our attention. Customer insights such as yours help us identify opportunities to improve our processes and enhance the service we provide. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
From start to finish
From start to finish, communication was excellent. Thank you Anthony, Tom and Roman for making the experience so easy and enjoyable. Would highly recommend a visit to Sytner Coventry.
6 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Land Rover Coventry
Good afternoon Stuart. Thank you very much for your kind feedback. It was a pleasure to assist you, and I’m delighted to hear that you found the whole experience to your satisfaction. We truly appreciate your recommendation, and I will make sure your comments are shared with Anthony and Tom. Kind regards, Roman Zawadzki, Head of Business, Sytner JLR Coventry.
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