I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on... Ver mais
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The customer service provided by Reception and in particular by a young gentleman (who was introduced as Jason) dealt with me with alacrity. His persona was appropriate and sincere. Simply put he repr... Ver mais
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
The wheel repair was ok but not as good as expected. One graze is still visible and appears not to have been filled before painting. The valve area also appears not to have been properly prepared, w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
819 Wolverhampton Road, B68 8DA, Warley, Reino Unido
- 0121 552 2825
4,3
Excelente
854 opiniões
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The customer service provided by Jason
The customer service provided by Reception and in particular by a young gentleman (who was introduced as Jason) dealt with me with alacrity. His persona was appropriate and sincere. Simply put he represented the apotheosis of the brand BMW.
14 de setembro de 2026
Opinião espontânea
very hard to book service
very hard to book service. all automated phone calls, phone just kept ring out
always nice to speak to a real person when booking
14 de setembro de 2026
Opinião espontânea
Advisor Reece Maynard was excellent at…
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
14 de setembro de 2026
Opinião espontânea
I was listened to by Reece when I…
I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on hand when I collected my car and he made the whole process smooth with no worries/stress. Reece was polite, knowledgeable and made me feel at ease at a stressful time. Thank you Mini, Reece is a credit to your team.
10 de setembro de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Kept up to date throughout the day on…
Kept up to date throughout the day on my service
7 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Jason, Thank you very much for your kind review. We are delighted to hear you appreciated the regular updates throughout your service. Keeping our customers informed is something we take great pride in, and it is wonderful to know this made your experience positive and reassuring. Your feedback means a great deal to the team at Sytner Oldbury BMW. We look forward to welcoming you back in the future and continuing to provide the excellent service you expect. Best regards, Sytner Oldbury BMW Team
Great service
Great service. No concerns was booked in for a recall.
Shout out to Olly, he was really helpful throughout!
27 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words, Harj. We’re delighted to hear that you received great service during your recall appointment and that Olly was able to assist you so effectively throughout. It’s always our aim to provide a smooth and positive experience for all our customers. Your feedback is greatly appreciated and motivates the whole team here at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Thanks again for taking the time to share your experience.
Above and Beyond the sale
Simon and Harry listened to my wants and budget and found the best car available. I'm totally blown away by the effort they out in and the specification of the vehicle. 100% over the moon.
4 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Ray, thank you ever so much for your kind words and fantastic review. Simon and Harry are thrilled to hear they were able to meet your needs and budget, ensuring you found the perfect vehicle. It’s wonderful to know you’re over the moon with both the effort put in and the car’s specification. We truly appreciate you taking the time to share your experience and hope you enjoy every mile in your new BMW. Best wishes from all of us at Sytner Oldbury.
Great after sales service from Murray…
Great after sales service from Murray was much appreciated
3 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Elizabeth, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Murray’s after sales service met your expectations and was much appreciated. At Sytner Oldbury BMW, we always strive to provide excellent customer care, and it is wonderful to know this was reflected in your visit. Your feedback truly means a lot to our team. We look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Excellent Mohammed at brades road…
Excellent Mohammed at brades road accident repair centre was brilliant n very helpful all the lads in there very helpful n easy to chat to
3 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Ahad, Thank you very much for your kind words. We are delighted to hear that Mohammed and the team at the Brades Road accident repair centre provided such brilliant and helpful service. It’s wonderful to know that you found the whole team approachable and easy to chat to. Your feedback is greatly appreciated and motivates us to continue delivering the highest standards of customer care. We look forward to welcoming you back in the future. Best wishes from everyone at Sytner Oldbury BMW.
Consistently poor experience
I had a poor experience arranging a replacement for a recall part. I was left, apparently, waiting in a queue for 6 months with no progress until I called to chase it up.
I was told parts were due that week, so I was given an appointment for a couple of weeks after this.
The day before the appointment, I was told they don't have a part for my car as none of the ones that arrived previously had been reserved for my car.
I had to escalate to get another part reserved and then get rebooked in for an appointment.
On the day of fitting my experience was good and I don't have any complaints. (I have previously had several issues for most interactions I've had with Sytner over a 2.5 year period).
28 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Philip, Thank you for sharing your feedback. We sincerely apologise for the delays and lack of communication you experienced during the recall part replacement process. We appreciate your patience, and it is disappointing to hear that your interactions over the past 2.5 years have been less than satisfactory. However, we are glad that the fitting day went smoothly and met your expectations. Your comments are valuable to us as we strive to improve our service standards. Kind regards, Sytner Oldbury BMW
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Adam, Thank you ever so much for your kind words. We are delighted to hear that you experienced great service and found our team attentive and courteous. It is always our aim to provide the highest standard of care to every customer, and your feedback is a wonderful encouragement to us all. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Warm regards, The Sytner Oldbury BMW Team
Alloys Wheel Refurbishment - BMW Sytner Oldbury
The wheel repair was ok but not as good as expected. One graze is still visible and appears not to have been filled before painting. The valve area also appears not to have been properly prepared, with a black circumference remaining around the valve and visible paint residue/mess at the base of the grey valve stem.
The tyres were also returned inflated to approximately 5 psi below the pressures stated on the vehicle's door plate, but expectations have been adjusted accordingly.
The vehicle was returned dirtier than at handover, with boot prints on the mat, dirt from boots striking the sides of the footwell which appears to have damaged the plastic trim since it doesn't clean up and fingerprints left on the steering wheel and transmission controls. Again, expectations have been adjusted accordingly.
25 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Disappointed, Thank you for your honest feedback. We apologise that the wheel repair did not fully meet your expectations and that your vehicle was returned in a less than satisfactory condition. We appreciate you taking the time to highlight these issues and understand how important it is for your car to be treated with care. Your comments are invaluable, and we hope future experiences reflect the high standards you rightfully expect. Kind regards, Sytner Oldbury BMW
really good customer service
really good customer service, timings all as planned, well informed, comfy and practical waiting area, good coffee, could do with an electricity socket!
Reece on the desk was very helpful and attentive, made fresh coffee and checked in, kept me aware of progress
20 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear AR, Thank you very much for your wonderful 5-star review. We are delighted to hear that Reece provided attentive and helpful service during your visit. It’s great to know that you found the waiting area comfortable and practical, and that you enjoyed the coffee. We appreciate your kind comments regarding our customer service and timings. Your feedback about the electricity socket is noted. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, The Team
The staff Jason was very helpful
The staff Jason was very helpful, professional and pleasant . The work was done on time
21 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Omana, Thank you very much for your wonderful review. We are delighted to hear that Jason provided you with helpful, professional, and pleasant service. It is encouraging to know that the work was completed on time and met your expectations. Your kind words mean a great deal to our team. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, Sytner Oldbury BMW Team
JASON WAS VERY HELPFUL !
JASON WAS VERY HELPFUL !!
CREDIT TO THE TEAM AND ESPECIALLY JASON!!
21 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Sal, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Jason was able to assist you so effectively. It’s always a pleasure to know our team members receive the recognition they deserve for their hard work and dedication. Your kind words are a credit to the entire team at Sytner Oldbury BMW, and we truly appreciate you taking the time to share your positive experience. Wishing you all the best with your BMW! Kind regards, Sytner Oldbury BMW Team
Reece was such a friendly and helpful…
Reece was such a friendly and helpful person who ensured my car was dealt with to a vey high standard.
19 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Kate Georgina, Thank you ever so much for your kind words. We are delighted to hear that Reece provided you with such friendly and helpful service, ensuring your car was looked after to a very high standard. It’s always a pleasure to know our team’s efforts are appreciated. Your positive feedback truly means a lot to us. We hope to welcome you back to Sytner Oldbury BMW in the future and continue to provide the excellent service you experienced. Kind regards, Sytner Oldbury BMW Team
Well organised and efficient
18 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Mary, Thank you very much for your kind words and excellent review. We are delighted to hear that you found our service well organised and efficient. It is always our aim to provide a seamless experience for all our customers, and your positive feedback is greatly appreciated. We hope to continue meeting your expectations and look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, The Sytner Oldbury BMW Team
A total Lack of customer service and…
A total Lack of customer service and interest with the problems I had with my car which was at the oldbury showroom for 2 weeks awaiting a fault to be rectified with the left wheel which had developed a squeak when turning left. The team stripped the breaks down and replaced the wheel bearing which did not rectify the problem then I was told they were awaiting a senior technician to look at it so who did the work in the first place was it somebody not senior.
The car was then left for a for three days and nothing else was done to it. Anthony a manager I presume then phoned me and asked me if I would give him to the following Tuesday to rectify the problem and If the problem was still there he would give me a refund minus the mileage I had put on the vehicle I agreed and the following Tuesday arrived still not rectified. I then informed Daniel Prestige that I wanted a full refund And he informed that I was not entitled to one, after I had explained to him what my statutory rights were and after he had spoken to Mark Harris he agreed and I left the car with you on your forecourt. What a shambles and complete embarrassment for Sytner Oldbury because I will tell this story to many people as I work as a statutory compliance Manager and could have took the problem a lot further but I just wanted to get rid of the stress it has caused me. I was charged seven hundred and fifty pound for the mileage I had accumulated and not once did anybody say sorry through no fault of my own.
I have lost around a thousand pounds with car tax and insurance and now have the inconvenience of sourcing another car. Just a complete and utter lack of customer service. And Sytner Oldbury should be embarrassed about it , but will they ! I think not. Thank you for listening.
Mark Diggory
5 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Mr Diggory, We are sincerely sorry to hear about your experience at Sytner Oldbury and the distress it has caused. It is disappointing that our service did not meet your expectations or our own standards. We appreciate your feedback and understand your frustration with the unresolved issue and the impact it has had on you. Please accept our apologies for any inconvenience caused and for the lack of communication you experienced throughout this process. Kind regards, Sytner Oldbury BMW Team
Good customer relationships and very…
Good customer relationships and very humble workers. Happy with the service delivered by the BMW team at Sytner Oldbury.
15 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Dear Rayasandra, Thank you very much for your kind words and positive feedback. We are delighted to hear that you are happy with the service provided by our BMW team at Sytner Oldbury. It is always our aim to foster good customer relationships and maintain a humble and professional approach. Your satisfaction is truly valued, and we look forward to continuing to provide you with excellent service in the future. Best regards, The Sytner Oldbury BMW Team
Excellent Customer Service: Sytner BMW Oldbury
I popped into Sytner BMW Oldbury to find out more about the iX models as I’m looking to replace my company car and was really impressed by the service.
Holly on reception went out of her way to find someone to help me while the sales team were busy and even started showing me the cars herself until Carl was available. Carl was incredibly helpful and professional, despite knowing I wouldn’t actually be purchasing through them due to our company car portal. He took the time to show me the models in the showroom as well as an iX2 that was outside awaiting collection and even followed up by emailing me the brochures.
It’s the little things that make such a difference. Thank you Holly and Carl for making me feel so welcome and valued — now that’s what I call great customer service! 👏🏻
14 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Oldbury BMW
Thank you so much for your kind words, Robina. We’re delighted to hear that Holly and Carl made you feel welcome and provided such attentive and professional service. It’s wonderful to know that the little things made a big difference during your visit. Your feedback truly means a lot to us, and we’re pleased we could assist you as you explore the iX models. Wishing you all the very best with your company car decision!
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