Thank you Tyreke Wilson @ Syrner Northampton for providing an outstanding customer service throughout my vehicle purchase. Your warm approach, professionalism, knowledge and willingness to help from s... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoRavens Way, NN3 9UD Northampton, England, GB
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Leia as opiniões dos outros
Nikki and Christiana in the service team know how to get the job done that's all I can say. From a terrible experience with the sales team, they sorted all of our concerns, took back the car to be... Ver mais
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Visited without an appointment and was met by Geani who pointed us in the right direction without being pushy. Both Geani and Louis were professional, polite and helpful ensuring the purchase of our v... Ver mais
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Came along for a booked appointment and met with Daniel K. He put us at ease straight away, was really helpful and professional throughout. He showed us around the car and same on the test drive with... Ver mais
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Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Ravens Way, NN3 9UD, Northampton, England, Reino Unido
4,7
Excelente
3 mil opiniões
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Very friendly service with lots of…
Very friendly service with lots of information given. Helped me find the car I was looking car.
12 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Ryan, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team provided friendly service and helpful information throughout your visit. It’s wonderful to know we were able to assist you in finding the car you were looking for. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, Sytner Select Northampton
Great support from geani and Dan…
Great support from geani and Dan managed to find what I was looking g for within 24h. Highly recommend.
11 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Kamil. We’re delighted to hear that Geani and Dan were able to assist you so promptly and find exactly what you were looking for within 24 hours. It’s always our aim to provide excellent support and ensure a smooth experience for our customers. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your positive experience with Sytner Select Northampton. We look forward to welcoming you again in the future.
Had an amazing experience
Had an amazing experience, the service was outstanding and the attitude and atmosphere was just impeccable, Matt H was amazing he explained everything clearly and took the time to understand what i was talking about, marcin was also amazing and make me feel comfortable on my test drive
10 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Leah, thank you ever so much for your wonderful review. We’re delighted to hear that Matt H and Marcin provided such outstanding service and made you feel comfortable throughout your experience. It’s fantastic to know that the atmosphere and attitude met your expectations so impeccably. Your kind words truly mean a lot to the whole team at Sytner Select Northampton. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
A new car for us
After looking for a car Bradley served us. He was very polite.very knowledgeable and listened to our request . Finding us a perfect car. Ollie saw us when we returned to pick up the car again he was very friendly, took time to explain the paperwork and didn’t make us feel rushed. Thankyou to both of you for giving us a fantastic experience
10 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Thomas, Thank you very much for your kind words. We are delighted to hear that Bradley and Ollie provided you with such a positive experience, from finding the perfect car to explaining the paperwork thoroughly. It’s wonderful to know you felt listened to and never rushed during your visit. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new car for many miles to come. Best wishes, The Sytner Select Northampton Team
5 star service
Alfie helped me in securing my new car. Super helpful and gave me some great advise upon purchasing, would highly recommend! Thank you again!
8 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Thank you so much for your kind words, Chloe. We’re delighted to hear that Alfie was able to assist you in securing your new car and provide helpful advice throughout the process. It’s wonderful to know you had a positive experience with us at Sytner Select Northampton. Your recommendation means a great deal, and we truly appreciate you taking the time to share your feedback. Wishing you many happy miles in your new vehicle!
Excellent service provided for Sytner…
Excellent service provided for Sytner my sales man was Dan Harvey and what a legend. He helped me with absolutely everything I had a question about. Very open with all information including there mark up on the car itself + all the benefits of dealing with professionals.
I would definitely recommend and buy again from Sytner and Dan himself again.
Just like to say a massive thank you to Dan personally as he was first class.
I also absolutely love my new car 👍🏼
17 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Thank you so much, Chris, for your fantastic review. We’re delighted to hear that Dan provided such excellent service and was able to assist you with all your questions openly and professionally. It’s wonderful to know you’re enjoying your new car and that your experience with Sytner Select Northampton was a positive one. Your recommendation means a great deal to us, and we’re grateful for your kind words about Dan’s first-class support. Wishing you many happy miles ahead!
Great Experience from start to finish
Great Experience from start to finish, Amy and Lewis were fantastic, very knowledgeable and no pressure sales. Would happily recommend. .
7 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Thank you very much for your kind words. We are delighted to hear that Amy and Lewis provided a fantastic experience from start to finish. It’s wonderful to know that their knowledge and friendly, no-pressure approach made your visit enjoyable. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back to Sytner Select Northampton in the future. Thank you once again.
Ty Pryer went above and beyond!!
Ty Pryer went above and beyond!!. Extremely helpful. Very informative with his friendliness, professionalism and sales support. Thank you
6 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Judith, Thank you ever so much for your wonderful review. We are delighted to hear that Ty Pryer provided you with such excellent support, combining friendliness, professionalism, and helpfulness throughout your experience. It’s always our aim to ensure every customer feels informed and valued. Your kind words truly mean a lot to us and to Ty personally. We appreciate you taking the time to share your positive experience with Sytner Select Northampton. Warm regards, The Sytner Select Northampton Team
Smooth sailing experience
Smooth sailing experience, great service from all employees especially Rev, who assisted me! :)
6 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Olivia, Thank you ever so much for your wonderful review. We are delighted to hear that you had a smooth sailing experience with us and that Rev provided you with excellent service. It’s always our aim to ensure every customer feels valued and well looked after. Your kind words truly mean a lot to the entire team here at Sytner Select Northampton. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Northampton Team
2nd car brought here
Unfortunately had my car written off which I brought from Sytner Northampton. The service I received then from Louis I could not fault at all. I went back after a great service the first time and may have give them a headache with choosing a new car specifically Bradley who was very patient and took his time to even email with cars I may be interested in. The service I received was top notch thanks to Bradley and rob it was a pleasure buying a car from sytner again and I will be returning when I want a new car.
I can’t fault anything they do and would recommend them to anyone looking for a new car.
3 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Thank you, JT, for your kind words and for sharing your experience with us. We’re delighted to hear that Louis, Bradley, and Rob provided you with such excellent service during a difficult time. It’s wonderful to know that their patience and dedication made your car buying experience enjoyable. Your recommendation means a great deal to us, and we look forward to welcoming you back when you’re ready for your next vehicle. Wishing you all the best with your new car!
Paid to reserve the car and have it…
Paid to reserve the car and have it moved. The day I was told it would be delivered to my local dealership I get a call saying they have sold it.
3 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Mr Brown, We sincerely apologise for the disappointment caused by the sale of the vehicle you thought had reserved. We understand how frustrating this situation must be, especially after making arrangements for delivery. As you can appreciate if a customer is in store on drive in the vehicle they do have first refusal on the car. In this unfortunate instance the customer decided to proceed with the vehicle. Kind Regards, Pritam Patel - Head of Business.
Sytner only Select who they want to deal with. Avoid.
I’ve been communicating with Sytner Select in Northampton about trying to buy a car from them. I sent 3 simple questions about various aspects of the car, including service history and documentation, only to get a response from an AI assistant. After 3 days of chasing the same AI assistant, I get a reply saying someone will be in touch, and yep, you guessed it, nothing. Today, I see the car has been reserved. Absolutely frustrating and annoying.
How can they operate like this. I told them that I have cash waiting. Nothing. To have no human interaction is simply terrible. The worst service I have ever experienced from a car retailer. If this is how they plan to continue to operate, I would warn people to be prepared for a very frustrating wait. Spend your money elsewhere. I will. Avoid.
1 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Matt, We sincerely apologise for the frustrating experience you have described. It is certainly not the standard of service we aim to provide at Sytner Select Northampton. We understand how important timely and clear communication is, especially when purchasing a vehicle. My team will be in touch to discuss your concerns further and assist you personally, however your enquiry is to transfer the vehicle to Sytner Select Cardiff which means the lead would go to them. Kind Regards, Pritam Patel - Head of Business
A great service from reserving online…
A great service from reserving online to drive away (within 24 hours).
Photos of the car on the web showed lacquer damage on the nose of the car but I still went to view the car. To my pleasant surprise, this was already rectified before viewing. I was surprised and super happy.
There was not rush viewing the car whilst being left alone then a decent test drive time.
The transaction time was fast and efficient with everything thing explained and documentation verified.
Customer care and service provided by Louis (initial contact and wrapping up) and Dragos (test drive). Both were professional, courteous and informative.
The only thing to improve is the valet time after the sale. It took (30 mins) after a follow up.
30 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Ricky, Thank you for your kind words and for taking the time to share your experience with Sytner Select Northampton. We are delighted to hear that the car met your expectations and that Louis and Dragos provided professional and courteous service throughout. It’s great to know you felt comfortable during the viewing and test drive. We appreciate your honest feedback regarding the valet time and value your understanding. Wishing you many happy miles in your new car. Best regards, Sytner Select Northampton Team
Audi A5
We visited the northampton sytner showroom we was introduced to Rob are salesman who we was highly impressed with was extremely helpful not pushy and very professional we brought are Audi A5 and extremely pleased with the whole experience
30 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Jonathan, Thank you very much for your kind words and for taking the time to share your experience at Sytner Select Northampton. We are delighted to hear that Rob provided such a professional and helpful service without being pushy. It’s wonderful to know you are extremely pleased with your new Audi A5 and the overall experience. Your satisfaction means a great deal to us, and we hope you enjoy every moment with your new vehicle. Best wishes from the team at Sytner Select Northampton.
Matt and Twd
Matt and Twd , fantastic smooth experience , thank you
30 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Diane, Thank you ever so much for your kind words. We are delighted to hear that Matt and Twd provided you with a fantastic and smooth experience. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to the whole team here at Sytner Select Northampton. We hope to have the pleasure of assisting you again in the future. Wishing you all the very best with your new vehicle! Kind regards, The Sytner Select Northampton Team
Resposta da Sytner Group - Sytner Select Northampton
Thank you, Ellie, for your wonderful 5-star review. We’re delighted to hear that Matt and the team at Sytner Select Northampton provided you with such a positive experience. It’s always our aim to offer excellent service and ensure every customer feels valued and well looked after. Your kind words mean a great deal to us and motivate the whole team to continue delivering the highest standards. We truly appreciate your support and hope to assist you again in the future.
Euan & Louis were both really helpful &…
Euan & Louis were both really helpful & friendly. Explained everything clearly. Having travelled some distance to view a car, they assured me if I wanted the car, they could get it set up so I could take it the same day, to save a further trip, which they did.
30 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Sarah, Thank you very much for your kind words. We’re delighted to hear that Euan and Louis provided clear explanations and made your visit a positive experience. It’s great to know they were able to arrange everything so you could take the car away the same day, saving you an extra trip. Your feedback is truly appreciated, and we hope you continue to enjoy your new vehicle. Please do not hesitate to get in touch if you need any further assistance. Best wishes, The Sytner Select Northampton Team
Dan k was brilliant thanks very much
Dan k was brilliant thanks very much. And big ollie was good too
30 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Thank you very much for your kind words, Pete. We’re delighted to hear that Dan K provided brilliant service and that Big Ollie was also able to assist you well. It’s always wonderful to receive such positive feedback, and we truly appreciate you taking the time to share your experience. Should you need any further assistance in the future, please don’t hesitate to get in touch. Thanks again for choosing Sytner Select Northampton – we look forward to welcoming you back.
Mis-sold me a 3 year warranty
Mis-sold me a 3 year warranty, only included a fraction of what they told me it did and said if I never claimed on its then they’d refund 2/3 of the price when the warranty had finished which they didn’t!!!
30 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Harry, We are sorry to hear about your experience with the warranty and understand your frustration. At Sytner Select Northampton, we aim to provide clear and transparent information to all our customers. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Sytner Select Northampton
Extremely poor experience with Sytner…
Extremely poor experience with Sytner Select Northampton.
We purchased a vehicle in January 2026 and within weeks reported issues with the sat nav and Bluetooth/telephone system. Sytner authorised diagnostics and repairs through Audi Amersham/Stratstone, but the car was kept for almost a month and returned with the original faults unresolved. Since then, further warnings have appeared, including brake servo and start/stop faults, leaving us with no confidence in the safety or reliability of the vehicle.
We formally rejected the vehicle and requested a refund. Sytner then asked to collect the car for further diagnostics, which we allowed on the basis that it was for inspection only, not further repair. Since collection, communication has been very poor. Replies are slow, no one seems able to make a decision, and no one answers the phone when we try to get an update.
This has been particularly distressing because the vehicle is for my disabled father, who relies on it and has now been left without transport. We have repeatedly asked for this to be escalated and for the formal complaints process to be confirmed, but the matter still remains unresolved.
Based on our experience, the aftersales service has been unacceptable. Once there is a problem, it feels almost impossible to get anyone to take ownership or provide a clear resolution.
29 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Select Northampton
Dear Ben, We sincerely apologise for the distress and inconvenience caused by your experience with Sytner Select Northampton. We understand how important reliable transport is, especially for your disabled father, and regret the frustration you have faced. We would like to invite you to contact our Head of Business, Pritam Patel, at pritampatel@sytner.co.uk, who will be able to discuss your concerns further and assist in seeking a resolution. Kind regards, Sytner Select Northampton
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