This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for t... Ver mais
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Localização
Alterar localizaçãoArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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Leia as opiniões dos outros
Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... Ver mais
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Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d hone... Ver mais
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Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisa... Ver mais
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Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, Reino Unido
4,7
Excelente
453 opiniões
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Sytner Service
Good greeting, clear pricing car ready when we needed it
16 de setembro de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Always made to feel welcome and valued…
Always made to feel welcome and valued there. Staff are friendly and kept me updated throughout my time waiting for my car to be MOT’d.
12 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Lee, Thank you very much for your kind words. We are delighted to hear that you felt welcome and valued during your visit to Sytner Stevenage BMW. It’s great to know our team kept you well informed while your car was undergoing its MOT. We always strive to provide a friendly and reassuring service, ensuring our customers feel comfortable throughout. Your positive feedback means a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW Team
Great personalised video
Sam did a great personalised video for me to decide to buy my new BMW. Service was fast and effective. Thanks!
11 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Ian. We’re delighted to hear that Sam’s personalised video helped you in your decision to purchase your new BMW. It’s wonderful to know that you found our service both fast and effective. We really appreciate you taking the time to share your experience and hope you continue to enjoy every moment behind the wheel of your new car. If you ever need anything, please don’t hesitate to get in touch. Thanks again!
Brake fluid service
The whole process from start (booking) to end (driving away) was well organised, transparent and highly professional.
10 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Chris, Thank you very much for your kind words. We are delighted to hear that your entire experience with us, from booking through to driving away, was well organised, transparent, and professional. It means a great deal to our team that we were able to provide the high standard of service we strive for. Your feedback is truly appreciated, and we hope you continue to enjoy your BMW to the fullest. We look forward to welcoming you again in the future.
Good customer service
7 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Pat, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our customer service to be good. It is always our aim to provide exceptional service and ensure our customers feel valued. Your feedback means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, Sytner Stevenage BMW Team
always polite & efficient
1 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Josie, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our team both polite and efficient. Providing excellent customer service is something we take great pride in, and it’s wonderful to know this was reflected during your visit. We truly appreciate your support and look forward to welcoming you back to Sytner Stevenage BMW in the future. Kind regards, The Sytner Stevenage BMW Team
My BMW i4's first service
This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for the key fob of our second car and showed me how to install it. Usual excellent service. Reassuring to see the inspection video confirming all is well.
2 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Paul, Thank you for your lovely feedback. We’re delighted to hear that Steven provided such a helpful and thorough service during your BMW i4’s first visit. It’s wonderful that the collection and return from your home added to your convenience, and that Steven’s extra assistance with the key fob battery was appreciated. We’re pleased the inspection video gave you added reassurance. Your kind words mean a lot to the team here at Sytner Stevenage BMW. Best wishes, The Sytner Stevenage BMW Team
Great customer service
The service was friendly, professional and on point. All the staff were courteous and helpful
2 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Eric, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stevenage BMW. We are delighted to hear that our team provided friendly, professional, and attentive service throughout your visit. It is wonderful to know that our staff were courteous and helpful, as we always strive to offer the highest standards of customer care. Your positive feedback means a great deal to us. We look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Staff were helpful and knowledgeable.
Staff were helpful and knowledgeable.
Coffee offered and pleasant
Time given to understand the car I wanted to know about
1 de setembro de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We’re delighted to hear that our colleagues were helpful and knowledgeable, and that you enjoyed the coffee and the time taken to explain everything about the car you were interested in. Providing a pleasant and informative experience is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate you taking the time to share your positive experience with Sytner Stevenage BMW. Kind regards, The Sytner Stevenage BMW Team
Stevenage Branch of Sytner
While the service from the actual mechanics was very good, as well as the in-person discussions at the dealership, the telephone aspect of making the appointment and actually trying to speak to someone at the Stevenage branch is quite convoluted and fairly frustrating, which was agreed with, by the staff I spoke with. I had the phone cut off twice and was put through to the Hitchin Branch three times.
During three separate telephone calls, I was also told that I would be sent a link/portal confirmation/WhatsApp message, that would allow me to liaise with the branch staff directly, making the process easier. Suffice to say, that did not arrive even on the third promise of the link being sent.
This element of the service, which was conveyed to the staff, is very frustrating.
03.09.26
Further to my response from Sytner, it should also be noted that the further works that I asked to have priced never materialised either, even though I took one of the staff out to the car and she took photos, so that they could be sent to your colleagues in the Hitchin Branch. Something seems to have gone awry here.
21 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Dear John, thank you for sharing your experience. We are pleased to hear the Technicians and Service advisors met your expectations. However, we sincerely apologise for the difficulties you encountered when making your appointment and the communication issues over the phone. It is disappointing that the promised link did not arrive as expected. Your feedback regarding this frustrating aspect is very much appreciated and will be taken on board to improve our service moving forward.
Excellent service
Excellent service, great communication. Emily was clear and effective in co ordinating works and delivering vehicle on time
25 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your positive experience at Sytner Stevenage BMW. We are delighted to hear that Emily’s clear communication and efficient coordination met your expectations, and that your vehicle was delivered on time. It is always rewarding to know our efforts are appreciated. We look forward to welcoming you back in the future and continuing to provide excellent service. Best regards, The Sytner Stevenage BMW Team
I went for an air bag recall with my 3…
I went for an air bag recall with my 3 series. The job was completed within the quote timeframe. Free coffee, comfy waiting area, polite staff. Highly recommend.
26 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Szabolcs. We are delighted to hear that your air bag recall was completed within the quoted timeframe and that you enjoyed our comfortable waiting area along with the complimentary coffee. It's wonderful to know that our team’s politeness made a positive impression. Your recommendation means a great deal to us, and we hope to continue providing excellent service to you and all our customers in the future. Thanks again for choosing Sytner Stevenage BMW.
Quick fix needed
Great support when i had an immediate problem that needed solving. Thank you Ben at Stevenage Sytner!
20 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Caroline. We’re delighted to hear that Ben was able to provide you with the prompt and effective support you needed during your time of need. It’s always our aim to offer excellent customer service and to be there when it matters most. We truly appreciate you taking the time to share your positive experience and for choosing Sytner Stevenage BMW. We look forward to welcoming you back in the future.
Exceptional Five-Star Service from Annabelle!
I received truly exceptional five-star service from Annabelle at Sytner Stevenage BMW. As I was buying the car without seeing it in person, I was understandably a little nervous. Annabelle immediately put me at ease by sending a detailed video of the car, which answered all my questions and gave me complete confidence in my purchase.
She went above and beyond, personally driving the car to my local dealership for delivery. At the handover, Annabelle took her time to explain and demonstrate the car’s features, ensuring I felt completely comfortable before driving away. It was lovely to meet her in person, and her passion for and knowledge of cars were evident throughout.
It was also very reassuring to know that her support did not end once the sale was complete and that I could contact her with any concerns afterwards. I would highly recommend Annabelle to anyone, wherever they are in the country. She is not a typical salesperson—she is genuine, attentive, knowledgeable, and fully committed to delivering an outstanding customer experience.
I could not be happier with my experience and would gladly purchase another car from Annabelle in the future.
21 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you, Tejinder, for your wonderful review. We are thrilled to hear that Annabelle provided such exceptional support throughout your purchase, especially with the detailed video and personalised delivery. It’s fantastic that her passion and knowledge made you feel confident and comfortable with your new BMW. Your recommendation means a great deal to us, and we are delighted you had such a positive experience. We hope you enjoy your car and look forward to assisting you again in the future.
My car came in for an MOT at Stevenage…
My car came in for an MOT at Stevenage Sytner. It was a very easy and stress free experience. Tim Kwan was amazing and made sure everything was taken care of. Will definitely use this branch again.
19 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you, Daniel, for your wonderful review. We’re delighted to hear that your MOT experience at Stevenage Sytner was easy and stress free. Tim Kwan will be pleased to know his efforts were appreciated. It’s always a pleasure to provide excellent service and ensure everything is taken care of. We very much look forward to welcoming you back to this branch in the future. Your kind words mean a great deal to the whole team.
As always the team at Sytner in…
As always the team at Sytner in Stevenage are fantastic, they keep me updated on what’s happening with my car and the technician is happy to explain everything.
Faye at service reception was very helpful and really made me feel valued as a customer, I can’t recommend them highly enough
17 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you, Matt, for your wonderful feedback. We’re delighted to hear that our team at Sytner Stevenage consistently keep you informed and that the technicians take the time to explain everything clearly. It’s fantastic to know that Faye at service reception made you feel truly valued as a customer. Your kind words mean a great deal to us, and we’re grateful for your continued recommendation. We very much look forward to welcoming you back in the future.
Excellent from beginning to end.
Excellent from beginning to end.
Re: BMW M2CS carbon roof repair.
I was talked through the process by Peter & his team. A week passed and the end result is even better than expected.
I am incredibly happy with the result! The communication was stellar & I cannot recommend the bodyshop highly enough.
Thank you.
17 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, We are delighted to hear that Peter and the team provided clear communication throughout the repair of your BMW M2CS carbon roof. It’s fantastic to know the final result exceeded your expectations and that you are incredibly happy with the work carried out. Your recommendation means a great deal to us. We appreciate you taking the time to share your positive experience and look forward to welcoming you back in the future. Thank you once again.
Molly Taylor
Dealing with Molly Taylor was such a seamless and enjoyable process to purchase our BMW . Molly was not only able to answer all questions very patiently but extremely helpful throughout the negotiations. Her polite , courteous nature and very willingness to listen and provided impeccable service. Molly has a natural skill set and she would be an asset to any organisation .
27 de junho de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you, Nikhil, for your wonderful feedback. We are delighted to hear that Molly provided such a seamless and enjoyable experience during your BMW purchase. It is lovely to know that her patience, courtesy, and helpfulness made the process easy and pleasant for you. Molly’s dedication to excellent customer service truly reflects the high standards we strive for. We appreciate your kind words and are pleased that you felt supported throughout your negotiations. Wishing you many happy miles in your new BMW!
Jason from the Stevenage branch was…
Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d honestly give him 10/10! If you’re looking for a new BMW, definitely visit the Stevenage branch and ask for Jason. You won’t be disappointed!
13 de agosto de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you, Sanjay, for your fantastic 5-star review. We’re thrilled to hear that Jason made your experience so enjoyable and straightforward. It’s wonderful to know he was patient and helpful throughout, ensuring you received an amazing deal. Your recommendation means a great deal to us, and we’re delighted you feel so positively about the Stevenage branch. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Thank you once again!
I would highly recommend Molly Taylor
I would highly recommend Molly Taylor, who handled the sale of my new BMW M440i
From the very beginning, Molly was professional, friendly and extremely helpful. She made the whole process very straightforward and, importantly, never put me under any pressure whatsoever. She kept in regular contact with me throughout the sale and was always available whenever I had a question.
What really stood out, though, was Molly’s after-sales care. I had a few issues with the car after purchasing it from BMW Synter in Stevenage, but Molly was fantastic in helping get everything resolved. She followed things up and made sure the issues were dealt with promptly.
It’s refreshing to receive such a high level of customer service both before and after a sale. Molly is a real credit to BMW Synter, and I wouldn’t hesitate to recommend her to anyone looking to purchase a car.
26 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Stevenage BMW
Thank you, Ryan, for your kind words and thoughtful recommendation. We’re delighted to hear that Molly provided such a professional and friendly experience throughout your purchase and beyond. It’s wonderful that her after-sales care made such a positive impression and helped resolve your concerns promptly. Molly is indeed a great asset to our team at Sytner Stevenage, and your feedback means a great deal to us. We wish you many enjoyable miles in your new BMW M440i!
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