I was surprised a "While U Wait" appointment takes up to 3 hours. My brake fluid service prompted a recall on the starter motor. This was the first I'd heard of it. Work finally done, I got the vehic... Ver mais
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Leia as opiniões dos outros
Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... Ver mais
A empresa respondeu
From my initial enquiry on a used I4 M50, James Hodgson & Syed Ahmed provided fantastic services to get the deal done & the car collected on a Bank Holiday Sunday just 4 days later. James was v... Ver mais
A empresa respondeu
Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Lever Street, WV2 1AD, Wolverhampton, England, Reino Unido
- 01902457000
3,8
Bom
249 opiniões
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Not Happy
Phoned on 16th April to book my car in for M.O.T, and service for the third week in May. Always phone early to get the day I require , Told by automated message the only way I could speak to a real person was to wait for them to phone me back. When they finally phoned back I was told I only needed a M.O.T, and not a service for another 11,000 miles, I questioned this but they insisted so it was book In for the M.O.T. on the 21st May. A few weeks later i got three notifications on my dashboard for Microfilter, ultra filter, standard scope service. Had to go through phone procedure again to add these to my booking. Dropped car off at 9 AM as requested, told it would be ready mid afternoon. Then mid morning I get a call to say the work that needs doing is going to cost me over 900 HUNDRED POUNDS ?, I questioned this but I seemed be going round in circles with the person who I was talking to, so because I needed my car the next day I agreed, I was told then I could collect my car at 15.30 that afternoon. A 15.00 just as I was leaving my home to collect, I get another call to say my will not be ready today and can I leave it over night and collect it at 9AM the next day. I was not happy but he assured me it would be ready at 9AM the next day. So I turn up at 9AM my car is on the car park but I am told it has not had its M.O.T yet, it will be ready in 40 minutes, by this time I have lost the will to live, as nothing surprises me anymore, i am told my car is finally ready at 10.30. After booking my car in so early so I could get it back the same day and being told I only had to pay for an M.O.T, what happed next , with the cost and delay was a complete insult. Its so frustrating when you just want to have someone to explain thing to you but everyone you talk to there just smiles and offers you a coffee....
21 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Wayne, We sincerely apologise for the frustration and inconvenience you experienced during your recent visit. It is disappointing to hear about the communication issues and delays you faced, which are not reflective of the service standards we aim to uphold. We understand how important clear explanations and timely updates are. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Wolverhampton BMW
Maintenance check and brake fluid service
Work carried out quickly and efficiently.
Staff extremely helpful and pleasant.
21 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Greta, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Wolverhampton BMW. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Wolverhampton BMW Team
Great service and staff
From start to finish we have has amazing service. Daniel has been really helpful, kept us updated and we are happy we definitely made the right choice
22 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience with us. . Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best wishes, The Sytner Wolverhampton BMW Team
Rosie an Asset to BMW
Rosie looked after me, made sure everything went smoothly, followed up with a phone call to make sure i was happy. A very lovely young lady, looks amazing, you can tell she demonstrated genuine passion and dedication in her role, she is an asset to BMW.
20 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you very much for your kind words, Kay. We are delighted to hear that Rosie provided such excellent service and made your experience enjoyable. It’s wonderful to know she demonstrated genuine passion and dedication, as well as ensuring everything ran smoothly. We will be sure to pass on your lovely comments to her. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Wolverhampton BMW. Thank you once again for sharing your experience.
Generally bad experience
Dropped the car off at approx 8.15am. Was told I'd be kept up to date on the service and the other works planned, expected car availability between 3pm and 4pm. Updates non existent. Received a call at 4.36pm to say the car was ready. I confirmed i would be there just after 5pm to collect, arrived approx 5.05pm. Kept waiting for 35 mins before I was able to take the car away.
The in cabin rattle I wanted BMW to sort is still there...payed £75 for no change.
Vehicle health check video arrived the next day...
Overall, not the service I was expecting from BMW.
20 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Adam, We apologise for the delays and lack of updates you experienced during your recent visit. It is disappointing to hear that the in-cabin rattle remains unresolved despite the service. This is not the standard we aim to uphold at Sytner Wolverhampton BMW. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further and ensure your satisfaction. Kind regards, Sytner Wolverhampton BMW Team
The process was simple and transparent
The process was simple and transparent. Jamie Peverelle was a pleasure to deal with. I got a good price for my existing car which was better than Webuyanycar. Jamie was professional, courteous and communicative throughout the process
7 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Julie, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Jamie provided a professional, courteous, and communicative service throughout, and that you received a competitive price for your car. It’s wonderful to know the process was simple and transparent for you. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best wishes, The Sytner Wolverhampton BMW Team
The staff knew exactly what the needed…
The staff knew exactly what the needed to do
19 de maio de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Bharat, Thank you very much for your kind words. It is always our aim to provide knowledgeable and efficient service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Kind regards, The Sytner Wolverhampton BMW Team
Shocking service and zero aftercare.
Shocking service and zero aftercare. Sytner BMW Wolverhampton.
Major service booked at £570, then hit with another £900 for front discs and pads on the day. Agreed, was promised the car Monday. No update, I had to chase, then told it would be late Tuesday because they “didn’t have the parts”.
Turned up Tuesday, waited almost an hour just to be seen while the receptionist kept apologising and saying she’d chased them. Finally paid over £1,400 and drove away in a car with squealing brakes and vibration at 75–80mph.
Since then, it’s been endless chasing, broken promises of call backs and a service manager who simply doesn’t bother to respond.
For the money they charge, this level of incompetence and contempt for customers is appalling.
28 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Arfan, we are truly sorry to hear about your disappointing experience at Sytner BMW Wolverhampton. The service and communication you describe fall far short of the standards we strive to uphold. We understand your frustration regarding the delays, additional costs, and lack of aftercare. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to address this matter with you directly.
My car went in for a service and MOT
My car went in for a service and MOT - Jay who was my service advisor on the day was amazing, very friendly and very helpful.
24 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Ella, Thank you for your kind words. Your positive feedback means a great deal to us and to Jay personally. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
Attached: Text of the complaint I made today
Attached: Text of the complaint I made today:
I am writing to formally lodge a complaint regarding the service carried out on my vehicle today, April 27th, 2026, at your Sytner Wolverhampton dealership.
Upon collecting my car, I discovered two unacceptable issues that demonstrate a significant lack of professional diligence and quality control:
1. Failure to Reset Service Indicator: Despite the vehicle supposedly undergoing a brake fluid service, the "Brake fluid" notification remains active on the dashboard. This raises serious concerns as to whether the fluid was actually replaced or if the mandatory service protocol was simply ignored.
2. Interior Negligence (OBD/Bonnet Release Cover): I found the protective cover for the diagnostic port/bonnet release area detached and left on the passenger’s floor mat. Leaving the vehicle’s interior in this state, with components exposed and parts lying on the floor, is far below the premium standard expected from a BMW retailer.
As a BMW customer, I expect a high level of precision and care. Consequently, I request:
● Written confirmation and proof that the brake fluid replacement was physically performed.
● An immediate appointment to correctly reset the onboard service computer and properly
reinstall the interior trim.
● An explanation for these oversights and a gesture of goodwill to compensate for the
inconvenience and the time required to rectify your errors.
I have attached photographs documenting the state in which the car was returned to me. I look forward to your immediate response to resolve this matter.
27 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Ms Tovar Figueroa, We sincerely apologise for the issues you have experienced following your recent visit to Sytner Wolverhampton. Your concerns regarding the brake fluid service and the interior condition are taken very seriously. Our Customer Service Manager Sam Keeling will contact you today to discuss the above items. Kind regards, Chat Shoker. Head of Business
Great experience
Great experience. Ashley Raju was fantastic to deal with from start to finish and went above and beyond to help in finding the right car
26 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you very much for your kind words, Dan. It’s wonderful to know that he went above and beyond to help you find the right car. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Wolverhampton BMW. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future.
Would definitely recommend.
We were looked after by a lovely young man, Sam Hole, who was very knowledgeable and really helpful, and gave us great advice about the vehicles we should look at. We never felt rushed, and nothing was too much trouble for him. Excellent customer service, as we previously experienced from BMW Wolverhampton between 2019 and 2023.
26 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Alan, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Sam provided you with knowledgeable and helpful advice, making you feel comfortable throughout your visit. It’s wonderful to know that our commitment to excellent customer service has been consistent over the years. Your continued support means a great deal to us, and we look forward to welcoming you back to BMW Wolverhampton in the future. Best wishes, The Sytner Wolverhampton BMW Team
Empathy and understanding from Service…
Empathy and understanding from Service Dept.
15 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Michael, Thank you for your kind words.It is always our aim to provide a supportive and reassuring experience for all our customers. Your positive feedback truly means a lot to the team here at Sytner Wolverhampton BMW. We look forward to welcoming you back in the future and continuing to offer the high standard of service you expect. Best regards, Sytner Wolverhampton BMW Team
Rosie was really lovely and very…
Rosie was really lovely and very attentive. She made things far easier by informing us of timings etc...
15 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Louise, Thank you for your kind words. We are delighted to hear that Rosie provided such attentive and helpful service throughout your experience. It’s wonderful to know that her clear communication made the process easier for you. Your feedback is greatly appreciated and serves as a lovely encouragement to the whole team here at Sytner Wolverhampton BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
The staff were ready to great me at the…
The staff were ready to great me at the door as soon as I arrived. They were warm and friendly and I was offered to take a seat and have coffee. My courtesy car was waiting for me and paperwork work was completed with efficiency. The whole experience was amazing. Thank you BMW
15 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Diane, Thank you very much for your kind words and for taking the time to share your experience at Sytner Wolverhampton BMW. It’s wonderful to know the courtesy car and efficient paperwork contributed to a seamless visit. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Couldn't fault the service,
Couldn't fault the service,
Explained all the way through and was efficient and well informed .
I like the new layout inside aswell its more relaxed and inviting
15 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Benjamin, Thank you very much for your kind words and positive feedback. It’s also great to know you appreciate the new layout inside the showroom, designed to create a more relaxed and inviting atmosphere. Your satisfaction means a great deal to us, and we look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best regards, The Sytner Wolverhampton BMW Team
Really enjoyed my visit to Sytner BMW
Really enjoyed my visit to Sytner BMW, the new showroom is excellent and the staff were great. Big shout out to Christian for taking the time to answer all my questions and for making my visit feel special, above and beyond.
Many thanks
14 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Ray, Thank you for your kind words and for taking the time to share your experience at Sytner Wolverhampton BMW. We are delighted to hear that you enjoyed the new showroom and that Christian was able to provide such attentive and helpful service. It’s wonderful to know your visit felt special and that we could go above and beyond your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Drivers Airbag Recall / Service
Managed to get an appointment to suit me without leaving the vehicle all day.
I was pleased it was completed in the 2hr time slot and washed/ hoovered as well. However upon checking the service report claiming the washers were weak ( no water)! Also indicated the horn was inoperable (horn was working fine)! Drivers airbag was replaced so all good. No video received.
14 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear P K, thank you for your feedback. We apologise for any confusion caused by the service report regarding the washers and horn. It’s good to know the driver’s airbag replacement was successful. We appreciate you taking the time to share your experience and hope to provide an even better service on your next visit. Kind regards, Sytner Wolverhampton BMW.
Jake and Dominic really went the extra…
Jake and Dominic really went the extra mile to get the right deal for me and then followed this up with making sure everything went smoothly on my change over day.
13 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Chris, Thank you for your kind words. It’s always our aim to provide a seamless and enjoyable experience for our customers, and your feedback is truly appreciated. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
Amazing service from the sales team and…
Amazing service from the sales team and especially Ashley. Highly recommended!
4 de abril de 2026
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Gareth, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Ashley and the sales team provided you with amazing service. Your recommendation means a great deal to us and serves as a wonderful encouragement to the entire team. It was a pleasure assisting you, and we hope you continue to enjoy your BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Wolverhampton BMW Team
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