I was surprised a "While U Wait" appointment takes up to 3 hours. My brake fluid service prompted a recall on the starter motor. This was the first I'd heard of it. Work finally done, I got the vehic... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... Ver mais
A empresa respondeu
My BMW 320D E90 was subject to a recall so I booked it into Sytner service department and on arrival was greeted by very pleasant staff and was offered a complementary car wash & vacuum once the safet... Ver mais
From my initial enquiry on a used I4 M50, James Hodgson & Syed Ahmed provided fantastic services to get the deal done & the car collected on a Bank Holiday Sunday just 4 days later. James was v... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
Lever Street, WV2 1AD, Wolverhampton, England, Reino Unido
- 01902457000
3,8
Bom
251 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bad service
Sent a query Monday night, no contact received at all. It starts things off on the wrong foot and makes me not want to deal with them.
(POST REPLY FROM SYTNER)
Once bitten twice shy
24 de setembro de 2024
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to share your feedback with us. We apologise for the lack of contact you experienced and understand how this can be frustrating. We would like to invite you to contact our Sales Manager, Matt Haslam, at mathewhaslam@sytner.co.uk. He would be more than happy to address any concerns you may have and ensure that your experience with us is a positive one. Kind Regards, Chat Shoker. Head of Business
Sytner BMW Wolverhampton.
Sytner BMW Wolverhampton.
Great customer service from Sam service manager .
THANK YOU.
16 de agosto de 2024
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5-star review, Mr Sardar! We are delighted to hear that you had a great experience at Sytner BMW Wolverhampton and that our service manager, Sam, provided excellent customer service. We will be sure to pass on your kind words to Sam and the rest of our team. Thank you for choosing Sytner BMW and we look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Be careful buying an "Approved Used" vehicle here
I bought a car from BMW Wolverhampton under the "Used Approved" scheme. Supposedly it was "thoroughly checked by the experts" and given an MOT before being put on sale.
Immediately after driving it home I found that the rear left light cluster was defective. Then, following a visit to my local BMW dealership to fix that, they found that the nearside front suspension mount needs replacing. "Thoroughly checked" my posterior. Thank goodness BMW Newport are more diligent and professional than BMW Wolverhampton.
When I picked the car up, I was completely unfamiliar with BMWs and I questioned at the time what I thought was slightly odd suspension behaviour, to be told that it was "a characteristic of the car".
So that must be over a grand's worth of warranty work immediately required on a BMW Used Approved car that had been given an MOT and 'thoroughly checked by experts" at BMW Wolverhampton just before I picked it up. Why did BMW Wolverhampton not spot this but BMW Newport did? What else have they missed, or ignored? I've also been seeing odd gearbox behaviour.
Had I been aware of these issues needing to be fixed on such a low-milage car before I bought it, I might have made a different decision. I have the feeling they would have said anything to shift the car.
I was told by the Wolverhampton salesman that the car had automatic satnav map updates for life, which I subsequently discovered it does not. It costs £79 per year.
I was also told, upon enquiring about how I could connect to the car's WiFi hotspot, that it was only for use by BMW mechanics to get data from the car. I knew this was nonsense, however, and a handy YouTube video showed me how. It did leave a bad taste in my mouth, however.
I made the mistake of divulging that I was new to BMWs and I think Sytner BMW Wolverhampton took advantage of this. I'm very disappointed with them, but looking at the dismal ratings BMW UK has on Trustpilot, perhaps I shouldn't be surprised.
Thankfully, Sytner BMW Newport seems to be on the ball.
30 de julho de 2024
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear PF, Thank you for taking the time to share your experience with us. We are sorry to hear that your purchase from Sytner Wolverhampton BMW did not meet your expectations. We would like to invite you to contact our Sales Manager, Dan Francis, at danfrancis@sytner.co.uk so that we can address your concerns and ensure that your experience with us is a positive one. We value your feedback and hope to have the opportunity to make things right. Kind Regards, Chat Shoker. Head of Business
From start to finish we were treated…
From start to finish we were treated with respect, listened to, given professional advise which all helped to ensure we got the right car to meet our needs and budget. Our thanks go to Sam Hole and Jake Fellows
2 de agosto de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Natalie. We are delighted to hear that you had a positive experience at Sytner Wolverhampton BMW. Our team takes pride in providing exceptional customer service and we are glad that Sam and Jake were able to assist you in finding the perfect car for your needs and budget. We appreciate your business and hope to see you again in the future. Kind Regards, Chat Shoker. Head of Business
A pleasure to deal with
From my first email contact with Sytner Wolverhampton to driving off in my new car (and addressing post pick-up queries) Phil Howell was a pleasure to deal with.
30 de julho de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Ian. We are delighted to hear that Phil provided you with excellent service from start to finish. Our team at Sytner Wolverhampton BMW strives to make the car buying experience as smooth and enjoyable as possible. We appreciate your feedback and look forward to assisting you with any future needs. Kind Regards, Chat Shoker. Head of Business
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to leave us a 5-star review, Vik! We are delighted to hear that you had a great experience and received excellent service at Sytner Wolverhampton BMW. Our team works hard to ensure that our customers have a positive and memorable experience with us, and we are glad that we were able to meet your expectations. Kind Regards, Chat Shoker. Head of Business
Buy a used car ease all…
Jason Westbury put us at ease all through the whole process
27 de julho de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your positive review, D Hanson. We are delighted to hear that Jason Westbury provided you with excellent service and made the entire process stress-free for you. Thank you for choosing us and we look forward to serving you again in the future. Kind Regards, Chat Shoker. Head of Business
The transition of updating my car
The transition of updating my car, couldn’t have ran more smoothly, recommend Sytner Wolverhampton… they do stand out from the rest ..
12 de julho de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Joy! We are delighted to hear that your experience at Sytner Wolverhampton BMW was smooth and hassle-free. Our team takes great pride in providing exceptional service to our customers, and we are thrilled to know that we stood out from the rest. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Sytner Wolverhampton BMW. Kind regards, Chat Shoker. Head of Business
Tenneil and Harry were excellent and…
Tenneil and Harry were excellent and made the purchase of my new BMW a very positive experience. Would recommend to anyone.
12 de julho de 2024
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
I am delighted to hear that Tenneil and Harry provided you with excellent service during your purchase at Sytner Wolverhampton BMW. It is always a pleasure to receive positive feedback and I will be sure to pass on your kind words to the team. Thank you for recommending us to others and we look forward to welcoming you back in the future. Enjoy your new BMW! Kind regards, Chat Shoker. Head of Business
A really personalised service
A really personalised service from Christian and the team. I felt that nothing was too much trouble. A really good team to be proud of.
6 de julho de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Cheryl. We are delighted to hear that you had a personalised experience with Christian and our team at Sytner Wolverhampton BMW. We strive to provide exceptional customer service and it is wonderful to know that we have succeeded in making you feel valued and well taken care of. We are proud of our team and we will continue to go above and beyond for our customers. Thank you for choosing us and we look forward to serving you again in the future. Kind regards, Chat Shoker. Head of Business
4 Year Service Package
I purchased my BMW August 2020 with an addition 4 year service package Whilst trying to book my car in for a service at your branch I was informed that my next service was not due until October 2024 and therefore fell outside the 4 year plan. I was informed I would not be allowed to bring the service forward to August therefore I have only received 3 year plan and not the 4 years I paid for.
I have since been able to book my service with Lookers BMW Stafford, under the 4 year plan. Travelling to Stafford will be very inconvenient. I will not be using Sytner’s in the future
8 de julho de 2024
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Dear Mrs Sue Ward, Thank you for bringing this matter to our attention. Having reviewed the matter further I am aware a member of my management team has already responded to the concerns that you have raised. I am sorry that we are unable to meet your expectations and for the inconvenience it has caused. Kind regards, Chat Shoker. Head of Business
BMW Z4 Purchase
An all round great car-buying experience with Sytner Wolverhampton. Many thanks to Jason Westbury and the team for pulling out all the stops, we are delighted with our Z4.
28 de junho de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review, Victoria! Our team, especially Jason Westbury, is dedicated to providing the highest level of service and ensuring our customers are completely satisfied with their purchases. We are delighted that you are enjoying your Z4. Thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
Tom was brilliant
Tom was brilliant. When we had a wobble he did whatever he could to solve the issue, and more.
The only thing I want to mention is after two days my washer fluid was low on a new car! However… that is something very small to moan about! The only negative I’d have. Beautiful car and I’m over the moon with it. Thanks team!
16 de junho de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, S.S. We are delighted to hear that Tom was able to provide you with the excellent customer service you deserved. We are proud to have such dedicated and helpful staff at Sytner Wolverhampton BMW, and we are glad that they were able to go above and beyond to ensure that your problem was solved. We strive to provide the best customer service possible, and we are glad that we were able to meet your expectations. Thank you for your review! Kind Regards, Chat Shoker. Head of Business
Excellent service as opposed to in the moment sales
Having had the unfortunate experience of damaging a tyre on a two week old new car which required a new part which was out of stock! Lewis and Jack in the parts team could not of been more welcoming, helpful, polite and competent BUT the most impressive part of this experience was that they were totally focussed on solving my problem as a customer rather than just taking my money! They arranged for my part to be delivered over night to a “competitor” dealer to solve MY problem rather than what I expect are their own sales objectives. These guys are BMW Sytner and best of all, customer service exemplars, excellent!
7 de junho de 2024
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Lloyd. We are delighted to hear that Lewis and Jack were able to provide you with the excellent customer service you deserved. We are proud of our team for going above and beyond to ensure that your problem was solved in the most efficient way possible. We strive to provide the best customer service and it is great to hear that we have achieved this. Kind Regards, Chat Shoker. Head of Business
Been a customer of Wolverhampton for a…
Been a customer of Wolverhampton for a good few years now the guys always go beyond to help me and always do a cracking deal nothing is to much trouble
30 de maio de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Marc. We are delighted to hear that you have been a customer of Wolverhampton BMW for a good few years now and that you have always been happy with the service you have received. We strive to ensure that our customers are always satisfied and that nothing is too much trouble. We are glad that you have had a good experience with us and we look forward to continuing to provide you with the same level of service in the future. Thank you for your continued support. Kind Regards, Chat Shoker. Head of Business
Motorcycle Engine Stator Replaced
Had my R1200RT motorcycle Stator generator replaced with New which needed complete engine removed plus full 12K service.
Andy Scott and his service team completed the work to high professional
standard very pleased with result.
19 de dezembro de 2023
Opinião espontânea
BEWARE BMW Sytner WOLVERHAMPTON
I am very disappointed with BMW Sytner Wolverhampton. My BMW steering lock would not unlock. I called the RAC the said the car would need to go to BMW. It was the Easter weekend and this happened the Good Friday. I arranged with RAC to relay my car to BMW on 2nd April. I received a call from BMW on the 4th saying my car needed a new battery cost £275 I explained my battery was only 6 months old but had no choice but to authorise a new battery. I received a email a week later with a list of parts required to fix the car after diagnostic tests being DDC unit £4107, Rear Bumper wiring loom £1440, Starter Terminal £2327. Water leak investigation £210 totalling £8084. I was shocked and nearly fainted. They advised car was not economically viable to be fixed and advised to scrap my car. I know my car and I knew everything wa working before it went into BMW. I had my car relayed to another garage on 13th May they called me on 15th May to collect my car saying the problem was the Intelligent Battery Cable £170 , adapter lead £15.40, IBS adapter. Including labour £644. BEWARE of these RIP OFF Bstards. Imagine a big dealership trying to rip me off. How can BMW justify these action. Please BEWARE 😖
2 de abril de 2024
Opinião espontânea
Resposta da Sytner Group - Sytner Wolverhampton BMW
We are sorry to hear about your experience with Sytner Wolverhampton BMW. We understand your frustration and disappointment and take all customer feedback seriously. We would like to invite you to contact our Customer Service manager, Sam Keeling, at samuelkeeling@sytner.co.uk, to discuss your experience further. We take customer service very seriously and would like to ensure that you receive the best possible service. Thank you for bringing this to our attention. Kind Regards, Chat Shoker. Head of Business
Fantastic customer service.
Fantastic customer service.
James went above and beyond. He sourced our car to match exactly what we asked for. James is polite and his customer service is excellent. James made our purchase easy and hassle free. Thank you
15 de maio de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mrs Alison Caine. We are delighted to hear that James provided you with an excellent customer service experience. We strive to ensure that all of our customers have a hassle-free and enjoyable experience when purchasing a car from Sytner Wolverhampton BMW. We look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Phil was great to deal with.
Phil was great to deal with nice easy transaction no issues whatsoever. Would highly recommend this dealership hands down 🙌
4 de maio de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5 star review, Mr Mohamed. We are delighted to hear that you had a great experience with Phil and that the transaction was smooth and easy. We strive to provide the best customer service and we are glad that you were satisfied with the service you received. We appreciate your recommendation and we look forward to seeing you again soon at Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
Great customer service
Great customer service.
Sam was incredibly friendly and knowledgeable keeping me updated at each step of way from ordering to collecting car.
2 de maio de 2024
Resposta da Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind review of Sytner Wolverhampton BMW. We are delighted to hear that you had a great experience with us and that Sam was able to provide you with the excellent customer service that we strive to deliver. We understand how important it is to keep our customers informed throughout the process and we are glad that Sam was able to do this for you. We hope that you are enjoying your new car and we look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.