I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... Ver mais
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Leia as opiniões dos outros
I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... Ver mais
A empresa respondeu
Very easy to check in. Great attention from Ciprain who explained all options very professionally. Also a nice environment to wait in.
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
Informações sobre a empresa
Escrito pela empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informações de contacto
958 Great West Rd, TW8 9BQ, Brentford, Reino Unido
- 020 8380 4000
4,6
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful and profesional staff.
12 de março de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Razvan, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Resposta da Sytner Group - West London Audi
Dear Anna, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Resposta da Sytner Group - West London Audi
Dear Taj, Thank you very much for your kind words. We are delighted to hear that your experience with West London Audi was seamless. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, The West London Audi Team
Kudos to Anoop and Audi West London
I arrived there before the appointed time and was attended to immediately. The business lounge facilities were excellent and enabled me to work from there whiles waiting for my car to be serviced. Anoop was really attentive and ensured my car was delivered before the estimated finish time. He gave me great advice and also washed my car for me.
6 de março de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Sam, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly valued, and we look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
The seals team were helpful and offered…
The seals team were helpful and offered experience advise and guideline.
The range of vehicle wre good, even the though I had already decided that I wanted to purchase a Q5 SUV, the different configeration, finishes was impressive.
5 de março de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Wing Leong, Thank you very much for your kind words. We are delighted to hear that our sales team provided helpful advice and guidance throughout your experience. Your feedback is greatly valued, and we hope you continue to enjoy your new vehicle. We look forward to welcoming you back in the future. Best wishes, West London Audi Team
Solved my issue within minutes with missing vehicle code
I’d to call out Dave Reid who I called yesterday out of desperation and he resolved my issue within minutes. Thank you Dave you are a superstar. I had called another dealership who directed me to Audi UK and when I called Audi UK they directed me to my dealership. Dave knew exactly what the problem was and how to resolve it.
7 de março de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Thank you so much for your kind words, Greg. Your feedback is greatly appreciated, and we hope to continue delivering excellent service in the future.
Anoop was very helpful and made the…
Anoop was very helpful and made the whole experience very straight forward and easy
4 de março de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Thank you very much for your kind words. We look forward to welcoming you back to West London Audi in the future. Thank you once again for choosing us.
A sorry tale…
A sorry tale…. Placed a deposit on an Audi sport in July 2025 due for delivery Sept, was approximately 2 months late when in November I was told it had been damaged in transit. They refused to provide a loan car but offered a quick repair of the damaged car and free use of the car whilst they ordered a new one. I then endured nearly 3 months of chasing them for an update on the repair, asking on a number of occasions to speak to the head of sales but despite assurances he never returned my calls. Finally after more chasing I was told that the car had been declared a write-off and wouldn’t be repaired. Needless to say I cancelled my order - an absolute disgrace, the worst customer service I have received from any organisation ever!
1 de julho de 2025
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Ali, We sincerely apologise for the disappointing experience you have described. Would you kindly contact us directly to discuss as we do not have sufficient details with the issues you have raised, would be keen to understand in more detail and then discuss with you directly. You can reach us on audi.westlondon@sytner.co.uk, Kind regards, West London Audi
Extremely helpful professional and…
Extremely helpful professional and above all a gentleman with the management of my MOT
Thank you Troy
Mr Gray
5 de março de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Mr Gray, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Troy provided such professional and helpful service during your MOT management. It is always our aim to offer a courteous and efficient experience, and your feedback is truly appreciated. We look forward to welcoming you back to West London Audi in the future. Kind regards, The West London Audi Team
Good
Good, but the Fast Lane pre-booking for servicing just isn’t working.
Had to do everything from scratch on arrival, so it seemed pretty pointless.
After that everything was good.
2 de março de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Sarah, thank you for your feedback and for recognising the quality of our service despite the inconvenience you experienced with the Fast Lane pre-booking. We apologise that the process did not run as smoothly as expected and appreciate you bringing this to our attention. It is important to us that every aspect of your visit is seamless, and we are pleased that the rest of your experience met your expectations. We hope to welcome you again soon.
Best Audi service to date
From booking, to check-in, to updates, and collection of my car, it was a top rate experience. Best I’ve had from Audi to date.
2 de março de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Mr Morris, Thank you very much for your kind words and for taking the time to share your experience with West London Audi. We look forward to welcoming you back in the future. Best wishes, The West London Audi Team
Rum our main sales contact was superb
1 de março de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Robert, Thank you very much for your kind words. We are delighted to hear that Rum provided you with superb service throughout your experience. We hope to welcome you back to West London Audi in the future. Best wishes, The West London Audi Team
MOT test was completed earlier than…
MOT test was completed earlier than anticipated. Free complementary visual check done and car was washed. More than I expected. The visual check video link was sent to the mobile. Friendly and helpful staff. recommend using West London Audi.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Amadoru, Thank you very much for your kind words and for taking the time to share your experience. Your recommendation means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best wishes, West London Audi Team
Malik is a star!
Malik is a star! He helped me out while I was away, and managed to get the car fixed juts for the return of my holiday.
27 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Giovanni, Thank you ever so much for your kind words. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Resposta da Sytner Group - West London Audi
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with West London Audi. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, West London Audi Team
I would liked to have known how long an…
I would liked to have known how long an MoT was going to take before I got to Sytners
19 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Jennifer, thank you for your feedback. We apologise for any inconvenience caused by not informing you of the expected duration of your MoT in advance. We appreciate how valuable your time is and understand that knowing the length of the service beforehand is important. We hope to provide a smoother experience for you in the future. Kind regards, West London Audi.
The representative who looked after me…
The representative who looked after me was very helpful.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Raheema, Thank you very much for your kind words. We are delighted to hear that the representative who assisted you was very helpful. We look forward to welcoming you back to West London Audi. Best wishes, The West London Audi Team
Outstanding experience with Audi West London
I had an excellent experience dealing with the sales team at Audi, particularly with Altay. From the very beginning, they were tremely patient in explaining every step of the process required to acquire the car, ensuring I fully understood all the details before making any decisions.
Communication was consistently clear, timely and transparent, which made the entire experience smooth and stress-free. They were also very flexible in accommodating meetings around my schedule, which I greatly appreciated.
Most importantly, the guidance provided was always accurate, honest and easy to follow. I felt well-informed and supported throughout the whole journey. I would highly recommend them to anyone looking for a professional, knowledgeable and customer-focused experience.
21 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Hector, Thank you very much for your kind words and for taking the time to share your experience with Altay and the sales team at West London Audi. Your recommendation means a great deal to us, and we truly appreciate your trust and positive feedback. Best wishes, West London Audi Team
Everything went very smoothly and I…
Everything went very smoothly and I received a detailed video report on my car by early afternoon which is always helpful. The complementary car wash / clean is much appreciated and when I picked the car up it looked like new !
23 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Nicholas, Thank you very much for your kind words and for taking the time to share your experience. Your feedback means a great deal to us, and we look forward to welcoming you back to West London Audi in the future. Best regards, The West London Audi Team
Seemless Deal
Seemless Deal - Nizar made the whole experience from our first time at the showroom through to collection very enjoyable. No hard sell, no sales BS. Credit to the team at West London Audi.
20 de fevereiro de 2026
Opinião espontânea
Resposta da Sytner Group - West London Audi
Dear Mark, Thank you very much for your kind words. We’re delighted to hear that Nizar and the team at West London Audi made your experience enjoyable from start to finish. We hope you continue to enjoy your Audi and look forward to welcoming you back in the future. Best wishes, West London Audi Team
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