Teachers' Pensions Opiniões 

I contacted them via phone from Australia as I was unable to sign in with my email or password
I found the whole experience very stressful and the security questions got more and more ridiculous
Seriously, asking me what date did I last get paid? And how much? when I emigrated to Australia in 1982!!
I explained several times that I was 75 and had no record of the historic records she wanted
I could answer the earlier questions but not some of the ridiculous questions further on
I found the operator hard and uncooperative with no empathy for the person she was talking to - reading from a prepared script she could not deviate from!!
My husband was listening in and he was appalled at the attitude of the person I was talking to
At the end of the conversation when I asked what I could do to resolve the situation was told my only option was to write to you from Australia!
Why on earth do they not have an email contact?
Really disgusting with Teachers’ Pensions!
They need to lift their game!

I have never experienced such poor and unprofessional service. My pension appears to be lost, and for the past six months, I have been trying to understand what has happened. Each time I call, I am told that someone will get in touch, yet no one ever does. I have raised two formal complaints, and still no one has taken the time to explain what is happening.

Terrible customer service. They try to put you in one of their pre-planned categories when you request information. The website is shite. Navigation of said website to try and find anything is double shite. Answers to written queries are triple shite. And I could go on. This company is not set up for its customers. The usual corporate vandalism where there is a monopoly. Service, what service - there is none.

No response so unable to finalise pension sharing. Unable to divorce. Solicitor having no luck either

Disturbingly inefficient and disorganised, it seems. Virtually impossible to gain access to their dreadful systems. Have had the same problems with these people every single year when needing to sort out my tax returns. I would be surprised if no-one had not either become seriously ill or even taken their own lives when trying desperately to negotiate these abominably dysfunctional systems. A shameful and disgraceful set-up.

Unable to access my account. Apparently my email address is no longer compatible though it hasn’t changed.Apparently this has been going on for over 2 years and they haven’t resolved. On line communication is a waste of time and after sending you round the houses they tell you to ring. I did so and at last seemed to be getting somewhere. However after answering a series of questions I was told that one of my answers didn’t tally though I know without a doubt they were all correct. When I asked which answer was wrong I was told that they weren’t allowed to say! I was told to write a letter to them and what information
to include. That was fortnight ago and no response. Appalling service.

My partner, who sadly passed away at 39, had a Teachers' Pension. We weren't married. The form says to provide two forms of evidence that we were financially co-dependent. To be helpful, I provided five: co-owned deeds to the house (2018), my daughter's birth certificate with me as the father (2019), a council tax bill, a joint bank statement, and a utility bill. Was this enough? No, it was not. They need another form of evidence that shows we have been co-dependent for more than two years. Surely a child and joint ownership of a house for seven years should be sufficient. Having to further prove our relationship while my daughter and I are going through the worst time of our lives is quite frankly disgusting. You should be ashamed.

Absolutely shocking. I've been trying to transfer my funds from them with one of the top pensions/ISA company in the country who are now pretty distraught. No response to anything that is sent. Trying a send a message to them is a walk on the dark side. I have no idea as to if it went through. I want out, have done for a while, and as for confidence? Zero.

Update - I have spoken to a human who sent me the two messages that they apparently 'tried' to send me previously, (given that there was a 'problem' in that the message system wasn't working, ie I wasn't receiving anything). They have asked a pile of questions, the answers to which are in the document sent.

Oh and whilst I'm here - I have never, ever heard of a company whose 'chat' can only be used when you're logged out! Huh?

I have spent over 4 hours over 2 days, having contact the Teachers pension phone line at least 5 times attempting to Log in. Each time I created a new password and PIN and have been able to use it once and then the system indicated that they did not match.
I could not use my PC Laptop operating Microsoft as it could not deal with requirement to copy the necessary URL to gain a new Password/PIN and just took me back to the TP Log in Page. Access to my pension is essential and now the only access is online then it is appalling that the system fails at he first point off loggingin

Three months after my wife's death I am unable to find out when this organisation will complete its work. Apart from passing the details to "another department" they can tell me nothing. Every other organisation, including government departments, banks, building societies, etc., has been helpful and efficient, leaving no outstanding issues. What a pathetic shambles.

Obviously I would give no stars if I could as there is nothing at all to commend this company.
I have wasted hours of my life on hold waiting to speak to someone who can never help me.
I have raised a complaint which has never been addressed.
I have no pension!!
It is absolutely disgusting that this company is withholding what is mine and I have no money.

I tried to change my bank account details online. The page doesn't work and hasn't now for 2 months to my knowledge. I was told to write in with the details. I did so and then received a letter by return asking for information that I did actually send them. Somewhat astonished I phoned in and was told that even that letter (which contained their own change bank pro forma) didn't request all the necessary information and the person on the phone told me extra details I needed to provide. If I hadn't phoned in I'm guessing I would have received another letter telling me I was not providing all the information. I have now sent this off but do not expect much. This experience follows on the back of a previous request for specific information via the contact page online for which I never heard back. I did however receive an email apologising for them not having responded and stating they were aware of this. The email did not address my query and...guess what, I'm still waiting for a response to it more than 6 months later. I'm guessing it will never come. Terrible.

The teachers pension website is frankly simply not fit for purpose. I’ve been registered with them for a decade or longer. I’ve attempted on multiple occasions to log in & have managed twice. The last time after spending 50 minutes attempting to login & contacting customer support I was finally able to login. The following day I attempted to login again to once again find that the one time passcode they send would once again not work. This issue has been something that teachers pensions have been aware of for many years yet seam unable or unwilling to resolve, having spent many hours attempting to login I’ve frankly just given up. What should have been a system which helped me to plan for my retirement has actually become something that is an obstacle, I don’t even get an annual pension statement sent to me now as apparently I can logon & check it online, what a joke☹️

Beggars belief. I can log on and get through on the phone but the information the advisor gave is just incorrect. Apparently there’s no inflationary/cost of living increases on teachers pensions! I asked the same question in four different ways but he was adamant!

Horrendous experience with these imbeciles, have applied for ill health retirement. My college and occupational health has completed all the paperwork and forwarded to them. All they have done is sent me the same 2 automated messages saying my claim will be kept on file for future reference! I have messaged them about this but have had no response. Have also put a complaint in however, unfortunately, they can't even honour their own timelines to respond. This is now beginning to feel like a scam, and I am now wishing I never joined the Teachers Pensions scheme, let's hope it will be better when Tata consultancy services take over or we will never get our money.

Been unable to get an online statement for 11 months. Phone calls make no difference - just empty promises of 'it'll be sorted within 2 weeks, 4 weeks or some other arbitrary made up timeframe'.
Tried to make a complaint via their website and keep getting 'URL not recognised', so I can't even tell them directly how poor they are.

Full disclosure: the online form they insisted I use when taking early retirement was rejected twice. However, once my lovely HR took over, things went very smoothly. TPS could not explain why, so asked me to upload via my employer’s portal. Pension was then processed in less than six weeks - after their issues online - but I only applied 9 weeks ahead in the first place. Everything was paid on time and I was kept well-informed.

Like others I can't log in, I'm told my saved password is incorrect,I follow the reset procedure only to be told my account is locked. Impossible to get through to on the phone or online chat. One star is too generous.

Absolutely hopeless. 8 day investigation into poor service and inability to supply estimated pension has now been 20 days and has only reached stage 2 - "lookin into it". There is no accountability and as pensioners/those nearing retirement we seemingly have no leverage to access OUR money.

I have to go against the flow and say that I’m generally really satisfied with the service provided by TP. There’s a lack of clarity and replies to emails take a while, but after a nervous wait I received my pension and only a few days past the due date. It’s pretty shocking that the automated phone message warns about the use of offensive language, suggesting the clearly pressured staff get a lot of grief from professional teachers - shame!