Tecovas Opiniões 23

The quality is top notch. Service is always excellent. I own 8 pairs of their boots and also clothes/accessories.

I own 3 pair of boots, and my wife has multiple dresses from Tecovas I was absolutely going to be a lifelong customer, until I ordered a pair as a gift for my stepfather. When they arrived, they were too narrow. I ordered an exchange, and shipped them back immediately. The exchange never came. I kept looking on the website for my exchange, and nothing came up for a month plus. It said their warehouse was having issues. I finally wrote about it in their chat, and found out they didn’t have the correct size. Instead of letting me know, they just held my money. The chat took forever to find out that they couldn’t make things right. They held my money, with no intention of refund or notice, just hoping I would forget about it. Now my father-in-law has no gift a month later, and Tecovas absolutely refused to try to make things right. I will NEVER buy from Tecovas again, and I hope this review holds people back from making the same mistake. This website is absolutely untrustworthy.

Warranty Experience Did Not Meet Expectations

I contacted Tecovas regarding a pair of boots I purchased for $279 after a small rip developed in the leather near the arch/heel area within a few months. Based on the location and appearance, it seemed consistent with a potential material issue rather than standard wear.

Initially, I was informed that manufacturer defects may be covered under warranty and was asked to submit photos for review. After review, I was told the damage appeared to be water related and normal wear and tear, and therefore not covered. I was also advised that the boots appeared worn and that their age could not be determined.

I have owned and worn leather boots for many years and have not experienced this type of tear before. While I understand companies must follow policy guidelines, I was disappointed that there was no alternative solution offered — such as repair assistance or a goodwill accommodation.

Given the brand’s emphasis on craftsmanship and durability, I expected a more customer-focused resolution process. This experience has influenced my view of the company’s warranty support.

I am writing to formally express my disappointment and concern regarding the treatment my wife and I received at the Tacovas store located in the Tanger Outlets in Sevierville, Tennessee.

We entered the store intending to purchase boots for both of us. There were approximately five sales associates present. One associate briefly asked if we needed help and then walked away. As we continued browsing, we asked multiple times whether ostrich boots were available in my size. Each time, different associates responded dismissively, stating that “whatever is on the shelves is what we have,” and then walked away without offering further assistance.

During this time, we observed one associate providing very attentive, personalized service to another (non-Hispanic) couple—answering questions, checking inventory, and actively assisting them. In contrast, my wife and I, who are Hispanic, were repeatedly ignored despite clearly asking for help. At one point, I tried on three different pairs of boots and made eye contact with sales staff, only for them to look away.

What made this experience even more troubling was that the associate assisting the other couple actually asked his coworkers to help me, and they still chose not to engage. At that point, feeling embarrassed, disrespected, and unwelcome, we left the store without making a purchase.

This was not a matter of the store being busy or understaffed—it was a clear difference in how customers were treated. The experience made us feel singled out and disregarded.

I contacted your 1-800 customer service line afterward. While the representative apologized verbally, no follow-up was provided—no email, no acknowledgment, no corrective action, and no attempt to make things right. It felt dismissive and left the impression that my concern was simply brushed aside.

This was the first formal complaint I have ever made about a retail experience, and it is deeply disappointing that it involved a brand I had expected to represent quality and professionalism. Based on this experience, I do not feel comfortable shopping at Tacovas again.

I’d leave a 0 star review if I could.
Sold me merchandise they didn’t have in stock and then handled the situation terribly, creating a terrible holiday experience. Customer service is flat out incompetent and rude. Unwilling to solve problems. Wouldn’t recommend them to my worst enemy

Bought a pair of boots a few years ago now and still love them. I don't wear more than a few hours a week, but they've held up great for what they've been through and look really good. Definitely feel like the quality was worth the value. Went back this November for some apparel and am happy with it.

First, can't find a way to add review on Tecovas.com so I'm coming here...

Comfortable and easy break in but with quality issues.
1) first 3 months one of the heel counters losing formation and annoying.
2) first year, had to cement heel cap as rubber was lifting off heel.
3) within year and half, dark blue color of of shaft has faded to grey.

WOW just WOW~ I LOVE these boots - I purchased the mens Dean. They are the perfect fit, look good in them! My next purchase I am thinking the Earl!

I purchased my Annie boots The Mall at Green Hill, Nashville, Tn. I chose to have them "branded", in honor of my sorority AKA -pink and green. My sales representative-Gabrielle is the best as is everyone in the store.
I look forward to purchasing another pair of boots soon. Where can a post a picture of my boots?

Emailed them and they won't even get back to me. Boots were poorly sized and were to big. Even went down a size and still to big.

I have 4 Tecovas with a fifth on the way. I have only pleasant things to say. Comfortable quality good looking products at decent prices. Customer service has always done right by me.

I now have 5 pair of boots from Tecovas. All are well made and very comfortable. Their customer service was fantastic on the one pair I returned (due to improper fit), the return and refund were processed very quickly. Their shipping is quick, it has never taken more than 5 days to receive an order. Most have been delivered in 3-4 days. I’m sure that I’ll be ordering from them again.

Purchased boots as a Christmas present for my son who has wide feet. Ordered wide boots but he could not get into them. Returned boots and while on route noticed they have a zipper version and they would not allow me to exchange.
Would not honor the discount I got when I purchased pre Christmas told me to repurchase at full price!

Please issue a full refund.
Very disappointing in dealing with your company. You shipped me a size 9.5D boot in an 11.5EE box. When I called in with the issue you still had the correct size in stock when I requested an exchange. You should have held the proper size to fulfill the order as you were already paid. Now you tell me no stock and either refund or store credit; while you have been paid for over a month. Very Poor Customer Service.
Will not be getting a good review.

Ordered The Zane in ostrich Fits like a glove!! Very comfortable. You will not be disappointed
Their customer service is outstanding
Quality is 100%

I ordered a The Daisy, a $245 pair of Tecova boots. As I placed the order I saw the shipping address was wrong; it was to a distant friend to whom I had recently mailed a book. The page was automatically in "ShopPay." I corrected the shipping address, and clicked forward hoping to get to Paypal, which is the only system I use. Immediately, it said, "thanks for your order!" - to my friend! NOT my corrected address! I immediately called Tecova, and they said there was nothing they could do about changing the shipping address, nor could they cancel the order! Tell me how that can happen in this day and age? It was NO fault of my own that this was shipped to the wrong address, and they just said, "we're sorry! We can't do anything about it!" They were very cheerful about telling me "too bad!" and making my friend deal with sending back a pair of boots she didn't order. After I protested a LOT they agreed to help her return the boots. Then they promised me they would look into what went wrong so it doesn't happen again, as if I would ever order boots from them again - you have no control of where they will be shipped. They have done NOTHING to make this experience ok, except to be irritatingly cheerful and tell me how frustrating this must be. The WORST customer service I have even known.

Received the wrong boots and wrong size on Christmas. They wouldn’t send me the correct ones until they “processed my return” the replacements have still not shipped. The customer service lady was very sweet but the company can’t get it together.

Ordered a pair of gloves, listed as "chore" gloves. After limited use cutting wood the gloves were pretty much worn out. I sent pictures of the gloves and the holes in the finger of the gloves. I asked for a refund of the money paid and since it was over 30 days they would not refund the money. Only gave me choice of store credit and after multiple email and phone contact they did agree to send a replacement pair of gloves, which won't help me a lot since I need gloves for working on the farm, not just to look like a wannabe cowboy. Order#1770382