I got a whats app advert ,works out false Some company impersonation called tegen. ATandMHTonline ltd. No manager No complaints nothing just robbed .blind. Stay away from them lost money abu... Ver mais
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Leia as opiniões dos outros
I continue to add to my Tegen collection! These are favourite pieces that I love year after year. I recently had an issue with a faulty slide, which was immediately replaced, with the new one sent in... Ver mais
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You usually only find out how a company values their customers when there is an issue. I placed my first order and had an immediate personal email apologising that the item was out of stock. This was... Ver mais
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Excellent quality and brilliant design. Extremely comfortable, as promised by tegen team, and also looks as durable. Of course only time will tell, but the elasticity of the acetate is surely certaint... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are Tegen Accessories, an independent company located in the United Kingdom with a passion for luxury hair accessories. Tegen Accessories began as a boutique in Brighton's Lanes. This is where our journey to becoming hair experts began, as we would assist customers in choosing the right accessory for their hair type and show them how to style it. We have spent many years using our hair accessories on real people just like you, and we are confident we can help everyone find their perfect hair accessories.
Informações de contacto
14 Tichborne Street, BN1 1UR, Brighton, Reino Unido
- 01274 044 035
- info@tegenaccessories.co.uk
- www.tegenaccessories.co.uk
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53 opiniões
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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A great customer service
A great customer service! They had originally shipped the wrong item by mistake. After just one (very pleasant and kind!) conversation with them, they had already shipped the correct item and will refund me the postage costs for return. Thank you Tegen and best of luck!!
8 de outubro de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Ralista,
Thank you very much for taking the time to leave us this lovely review.
I'm so sorry you were sent the incorrect item, it's very rare for this to happen. We really appreciate your patience and understanding. We're so glad we were able to resolve the issue quickly for you.
We hope you love wearing your beautiful new bow clip!
Very best wishes,
Sophia
Narrow Barrette Crystal Barrette clip
Very nice. Just what I needed.
20 de setembro de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Caroline,
Thank you so much for taking the time to leave us a review. I'm really pleased to hear that you're happy with the Crystal Barrette Clip you ordered from us-it's such a fabulous accessory for adding a touch of sparkle to your hair :-)
Very best wishes,
Sophia
Wide Arched Barrette Clip - Stained Glass
The products arrived very promptly ; beautifully packaged . Upon opening I discovered they were exactly how they appeared online . Beautifully made ..& yes ..very much the effect of Stained Glass - glorious vibrant colours & very strongly made . I made 2 purchases of this hair clip - 1 for a dear friend who absolutely loved it ..like I do mine 😊 Would include photo ..but can’t find access to photo
2 de setembro de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Claire,
Thank you for this really lovely review, it made us so happy reading it!
I'm delighted to hear that you and your friend love our hair accessories-they make great gifts!
I hope you continue to enjoy wearing them and thank you very much for your support.
Very best wishes,
Sophia
Easy to navigate website
Easy to navigate website , quick delivery . I love these little clear combs they hold back the sides of my hair they’re tiny but strong .
13 de agosto de 2025
Opinião espontânea
New hair claws
Very pleased with my new hair claws. They are very well made as advertised. I am very impressed by the strength of the claws. Communication from the company was good throughout the whole process.
8 de agosto de 2025
Opinião espontânea
Excellent
Quick delivery, excellent presentation, high quality product. I have very thick hair and this is the first time in years that I have found a hair slide that can cope. Others simply won’t close, or break almost immediately. These look great and are really solidly made. Delighted.
20 de agosto de 2025
Opinião espontânea
Not for thick hair
The products are cute and delivered quickly. However, I bought products that were specifically stated as good for thick hair - the french pin is way too small to hold any of my hair and the teeth of my side combs bent after one use.
7 de julho de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Maisie,
Thank you for your review.
I’m really pleased to hear your order arrived quickly, but I’m very sorry the products aren’t suitable for your hair. Please be assured that we offer a 90 day returns policy and you’re more than welcome to return the items for a full refund.
I'm also really sorry to hear that the teeth of the side combs has bent. Our French Essentials collection comes with a 6 month guarantee. All we require is a photo of the faulty item to save you having to return anything and we'll be more than happy to issue a replacement pair right away. If you can please contact us via our live chat or by email (info@tegenaccessories.co.uk) and we'll resolve this for you right away.
Very best wishes, Sophia
Very pleased with the quality and…
Very pleased with the quality and delivery was very speedy
26 de junho de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Barbara,
Thank you so much for your lovely feedback.
I'm absolutely delighted to hear this. We take great pride in both the quality of our hair accessories and our service, so it means a lot to know that you had a positive experience with us.
Very best wishes, Sophia
Resposta da Tegen Accessories
Hi Mary,
Such lovely words to describe our products-thank you so much for your feedback! We really appreciate your support.
Very best wishes,
Sophia
Their hair clips and accessories are…
Their hair clips and accessories are wonderfully unique styles and lovely colours, perfect for gifts for those with long and short hair! The main draw for me is the high comfort factor when wearing their hair claw clips, they are fantastically comfortable all day. Unfortunately one of the clips I purchased broke through no fault of my own and their guarantee meant they replaced this for me no questions asked. The customer service is really second to none, they cannot do enough to help.
9 de junho de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Emma,
I'm delighted to hear that you're enjoying our range of hair accessories and that you’ve found them comfortable to wear, that means a lot to us.
Thank you as well for being so understanding when one of your clips was faulty. We really appreciate your understanding and we’re so glad we were able to resolve the issue quickly for you. Your support makes all the difference and we’re grateful to have you as part of our Tegen community.
Very best wishes, Sophia
Prada style Sophia
I bought the medium Prada style Sophia. I love it.
FYI: I have mid length, layered, fine hair and it doesn’t always keep it all up. The small Sophia is great for half up styles so I figure I’ll keep the medium and persevere until my hair gets longer. Great product and customer service.
6 de junho de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Ally,
Thank you so much for your kind words.
I'm really pleased to hear you're happy with our products and customer service. The Medium Sophia Side Hair Claw Clip in the lovely Prada Style pattern is such a gorgeous clip and I hope you enjoy wearing it!
Very best wishes, Sophia
Tegen accessories is one such purchase…
Tegen accessories is one such purchase I would regret purchasing forever. I ordered this from Sweden, and apart from the high prices, I had to pay both shipping and customs clearance as extra. The quality isnt great as compared to the price. Its just okay. Only the U hair pin is good enough the price. Please think twice before ordering their accessories based on their cheap marketing when you can get a high quality product at budget price from local stores. My expectations were not at all met given the price I paid. I bought their waved french hair pin, long narrow barrette clip & mini barrette clip and out of which only the Hair pin felt okay.
14 de maio de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Merin,
Thank you for your sharing your feedback and I'm saddened to hear that your experience didn’t meet expectations.
The pricing of our products reflects the quality of craftsmanship and materials, with many of our pieces handmade in France by skilled artisans. Thank you for your kind comments about the Waved French Hair Pin and I’ll make sure to share your feedback on the other products with our French workshop right away.
I'm sorry to hear about the customs fee. This charge is applied by the government of the destination country for international shipments, and unfortunately, as a small independent business, we're unable to cover these costs. We do mention this on our checkout and delivery information pages but I’m very sorry if it wasn’t clear at the time of purchase.
My sincere apologies again for any inconvenience caused and please don't hesitate to reach out if you have any questions.
Very best wishes,
Sophia
very nice
very nice, unique fantastic colour and grips well, and doesn't create headache as it has flat claws at the end. love it. size of it is so good too.
5 de maio de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hello,
Thank you very much for your lovely review.
I'm really pleased to hear that you're happy with the product you ordered and that it works perfectly for your hair!
Many thanks again for sharing your feedback.
Very best wishes, Sophia
Beautiful products and excellent…
Beautiful products and excellent service.
23 de abril de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hello,
Thank you very much for your kind words, I'm so happy to hear this.
We're very grateful for your support.
Very best wishes,
Sophia
Fast delivery
Fast delivery. This is my second purchase and I was looking forward to delivery day. I love the colour of the new clip but I struggle to fix this one in place as there is not much to grip onto for me. I have arthritis in my hands and cannot grip tightly.
But do not let this put anyone off as the quality is second to none.
30 de abril de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Freda,
Thank you very much for taking the time to leave us a review.
I'm delighted to hear that you're pleased with the quality of our products.
I'm sorry to hear that you're struggling to secure this particular claw in your hair. Please let me know if you would like to exchange this for a more suitable hair claw, I will be more than happy to send you some product recommendations.
Thank you again, we really appreciate your business.
Very best wishes,
Sophia
I really love the Tegen Sophia side…
I really love the Tegen Sophia side claw clip. I have 3 now and thinking of buying another. They hold my fine hair perfectly all day and are so comfortable I forget I am wearing them. Definitely my favourite so far and I love the colours.
1 de maio de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Hilary,
Thank you so much for your lovely review.
I'm thrilled to hear that you love your Sophia Side Claw. I love how comfy they are too and that extra row of hidden teeth inside is perfect for finer hair!
Thank you again for your support.
Very best wishes,
Sophia
Spiced orange is beautiful- I love the…
Spiced orange is beautiful- I love the limited editions. Customer service is outstanding- I love this company. Please do purple headbands!
12 de abril de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Linda,
Thank you ever so much for taking the time to leave us a review and for your kind words.
I'm delighted to hear that you love Tegen Accessories and that you're happy with our products and services, it really means a lot.
Very best wishes,
Sophia
P.S. Keep an eye on the website, some new limited edition colours may be launching very soon! :-)
I have recently made several orders…
I have recently made several orders from TEGEN. It has been a wonderful discovery ! I am very happy with all my purchases especially the recent head bands. So pretty and very comfortable. Delivery is always very prompt.
Thank you
Alexina
26 de março de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Alexina,
Thank you ever so much for taking the time to leave us a review.
l'm thrilled to hear that you're happy with all of your purchases from us. I too love the French Handmade headbands-they are so comfortable :-)
I hope you enjoy wearing your lovely, new pieces and thank you so much for your support.
Very best wishes,
Sophia
Loving my purchase
Loving my purchase.
Well made and does the job very well.
12 de fevereiro de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hello,
Thank you ever so much for taking the time to leave us a review.
I'm delighted to hear that you love your purchase from us and that it is doing the job well.
I hope you continue to enjoy wearing your new accessory and please get in touch if you would like any further product recommendations or hair styling tips and advice :-)
Very best wishes,
Sophia
another lovely Tegen accessory
This barrette is perfect for my fine textured long hair hair and as usual is of excellant quality
14 de janeiro de 2025
Opinião espontânea
Resposta da Tegen Accessories
Hi Maureen,
I'm absolutely thrilled to hear that the barrette clip you ordered is perfect for your hair and you're happy with the quality too.
I hope you enjoy wearing it :-)
Very best wishes,
Sophia
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