Bad experience, ordered something supposed to be delivered in a few days two weeks later, nothing, no email, the date changed for a way further date, so i called, they said they won't have it and cann... Ver mais
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Leia as opiniões dos outros
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Ordered a backpack leaf blower Dec 28 2025 with delivery estimate in January. February 4 called company and told them I did not receive it and wanted to cancel order. Person on phone said it was cance... Ver mais
This is to inform you that our order was really messed up. Please refer the order id 14121061-00. We spoke to 4 different customer service representatives in the past month and gave clear directions... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de roupas de segurança e de trabalho
- Serviço de empresa para empresa
- Concessionário de máquinas para construção
- Loja de hardware
- Loja de materiais para embalagem
- Armazém
Sobre TENAQUIP Limited
Escrito pela empresa
Founded in 1968 by Ken Reed. Ken had one vision for his life's passion: to take the customer's procurement experience to a higher level. TENAQUIP has proudly served Canadian businesses with this model for over 50 years offering state-of-the-art Industrial and Occupational Health & Safety products sourced from around the globe.
En 1968, Ken Reed fonde TENAQUIP avec la vision qui passionnait sa vie: amener l'expérience d'approvisionnement du client à un niveau plus élevé. TENAQUIP sert fièrement les entreprises canadiennes avec cette philosophie depuis 50 ans, offrant des produits à la fine pointe de la technologie provenant des quatre coins de la planète, pour le milieu industriel et celui de la santé et sécurité au travail.
Facility Maintenance
Instruments
Material Handling & Storage
Office
Packaging & Shipping
Safety
Tools
Welding
En 1968, Ken Reed fonde TENAQUIP avec la vision qui passionnait sa vie: amener l'expérience d'approvisionnement du client à un niveau plus élevé. TENAQUIP sert fièrement les entreprises canadiennes avec cette philosophie depuis 50 ans, offrant des produits à la fine pointe de la technologie provenant des quatre coins de la planète, pour le milieu industriel et celui de la santé et sécurité au travail.
Shop by Category
ElectricalFacility Maintenance
Instruments
Material Handling & Storage
Office
Packaging & Shipping
Safety
Tools
Welding
Informações de contacto
22555 Aut. Transcanadienne, H9X 3L7, Senneville, Canadá
- 1-800-661-2400
- info@tenaquip.com
- www.tenaquip.com
2,6
Mau
5 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Email replies are rather late
Email replies are rather late. 1 or 2 days. Once the ETA is delayed 1 month and it was not informed me. I checked my account closely and found it out.
14 de junho de 2021
Resposta da TENAQUIP Limited
Hi Joaquin, your order has not been cancelled it is shipping out today and you should receive it shortly! Please feel free reach out to our customer representatives at 1-800-661-2400 or by email at info@tenaquip.com with any further comments or concerns. We thank you for your business
Disappointed with returns
Disappointed with returns, not only did I have to pay the shipping myself, I also had to pay a restocking fee.
Any company I currently deal with has long rid of these antiquated policies.
Thanks for your follow up to this issue and rectifying my concerns.
4 de junho de 2021
Opinião espontânea
Resposta da TENAQUIP Limited
Hi Jo, we’re sorry to hear of your less-than-satisfactory experience with Tenaquip and hope you will accept our sincerest apologies.
Being known for our great customer service, we would like to make things right.
Please reach out to us directly at 1-800-661-2400 and request to speak to a supervisor at your earliest convenience.
We value our customers' opinions and would like to thank you for bringing this to our attention.
Resposta da TENAQUIP Limited
Hi Ramandeep,thank you so much for your kind review. It's so great to hear you enjoyed your experience with us and we'll be sure to pass your kind words onto the team!
Gentillesse
Bonjour
Comme je suis réfractaire aux commandes via internet, et que j'utilise toujours ce bon vieux téléphone j'apprécie la courtoise et la gentillesse de vos agents.
Cordialement
Odette Lindsay
2 de junho de 2021
Resposta da TENAQUIP Limited
Merci beaucoup Odette pour cet avis 5 étoiles. Nous apprécions vraiment que vous soyez un client et que vous aidiez à partager le mot sur nous. Nous sommes là pour vous à tout moment!
Customer Service Experience after Cancelled Order
Don't be fooled by their replies offering to help in the reviews. They’re only commenting to make it seem like they’re responsive to concerns but they won’t actually do anything
I took them up on their offer after my order for 3M masks was cancelled even though the item is still in stock but they said I would now have to buy more masks in bulk for a higher price per mask.
During the call, they again refused to honour my original purchase. Instead, they tried to advertise their own in-house brand of mask to me which I’ve never heard of. Felt like more of an opportunity to market their own brand to me than to address customer concerns
When I asked if another 3M mask in stock could be price matched to my original order (effectively asking for a $6 discount off the current selling price) they refused and haven’t heard from them since. If you’re wondering how much customer service is valued at Tenaquip the answer is less than $6. Complete waste of time
31 de maio de 2021
Opinião espontânea
Very happy with over all service.
wonderful service from Dawn. Competitive prices as well.
31 de maio de 2021
Resposta da TENAQUIP Limited
Thank you so much for your 5-star review! We will share this with Dawn to let her know to keep up the amazing work
tres bon services livraison fait a la…
tres bon services livraison fait a la date promise
31 de maio de 2021
Resposta da TENAQUIP Limited
Merci beaucoup France d'avoir pris le temps de partager votre expérience chez Tenaquip. Nous sommes fiers de savoir que nos clients sont satisfaits de leur expérience!
the worst tool place i order
the worst tool place i order ,
never again
i order a lots online im a contractor.
wow after 2 month of waiting for a lots of tape measure i finally buy somewhere else .
crazy crazy waiting . if you don't got the tool stock i understand but just mentioned it .
plus they took 3 time the money on my credit card .
29 de maio de 2021
Opinião espontânea
Resposta da TENAQUIP Limited
Hi Marco, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
Please reach out to us directly at 1-800-661-2400 and request to speak to a supervisor at your earliest convenience. Thank you
i bought the dewalt mower 2x 20 volt 5…
i bought the dewalt mower 2x 20 volt 5 amp , it said 45 minutes cutting time , i only get 10 minutes. the biggest waist of 800$ ever. i will never buy another dewalt product again.
# 13763580
23 de maio de 2021
Opinião espontânea
Resposta da TENAQUIP Limited
Hi Greg, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. A supervisor will be in touch with you shortly. Thank you
Great discounted items and friendly…
Great discounted items and friendly service
20 de maio de 2021
Opinião espontânea
Resposta da TENAQUIP Limited
Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us
Discontinued product
I have had a number of products be discontinued with no cost affective replacement available
19 de maio de 2021
Temps de reponse trés bon
19 de maio de 2021
Resposta da TENAQUIP Limited
Merci Simon pour votre avis. Nous sommes heureux que des clients comme vous vivent une excellente expérience!
Très satisfaite
19 de maio de 2021
Resposta da TENAQUIP Limited
Annie, merci beaucoup pour votre avis positif et d'avoir choisi Tenaquip!
Resposta da TENAQUIP Limited
Stéphane, nous sommes heureux de voir que vous avez vécu une expérience 5 étoiles chez Tenaquip. Merci d'avoir partagé.
Tres bon service rapide
18 de maio de 2021
Resposta da TENAQUIP Limited
Merci beaucoup Mike de nous avoir donné votre avis sur la façon dont nous faisons. Nous sommes heureux que des clients comme vous vivent une excellente expérience chez Tenaquip
terrible
terrible. placed an order April 13, estimated ship date of April 24. After a month hearing nothing, I reached out and got an updated ship date of may7. After THAT ship date came and went, I had to contact them again and they said ship date would be August, then the same day an email saying the ship date was "indefinite." I have asked twice for them to refund my order and I have got silence in response. There are so many better options to find tools and equipment.
16 de maio de 2021
Opinião espontânea
Resposta da TENAQUIP Limited
Hi Jake, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.
A customer service supervisor will be in touch with you shortly. Thank you
Very pleased
I dont usually taketh time to write reviews, but I am so impressed on how quickly my items arrived. I used tenaquip 2 times now and I received my items within 48hr both times.
The price for my items has sky rocketed since the Covid pandemic, but not with Tenaquip. I would highly recommend.
14 de maio de 2021
Opinião espontânea
Resposta da TENAQUIP Limited
Thank you for taking the time to leave a review, we are so glad you loved your experience! At Tenaquip customer service is our top priority and feedback like this makes it all worth it!
Resposta da TENAQUIP Limited
Merci Mélanie, nous avons hâte de vous servir à nouveau!
Resposta da TENAQUIP Limited
Nous vous remercions d'avoir pris le temps de nous laisser ce commentaire. Notre entreprise valorise la satisfaction de ses clients et nous sommes heureux de savoir que nous avons atteint cet objectif avec vous! Merci
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