Very disappointing visit. It was a treat for my son. We arrived to what can only be described as a building site, a narrow walkway taped off, not even sure the place was open. Once we found our way... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoStirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ York, GB
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Leia as opiniões dos outros
We booked a party for my son’s 6th birthday and it was brilliant from start to finish! Excellent value for money and the staff helping with the parties were so accommodating.
A empresa respondeu
Booking process could have been clearer with direct contact with the venue rather than a centralised phone centre but can't fault communication with the venue itself following the booking -- prompt... Ver mais
A empresa respondeu
Great friendly customer service, great fun for the family of all ages. Lots of other fun experience's in same place with arcade games, Lazer games, table tennis, escape rooms & tenpin bowling with opt... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Informações de contacto
Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ, York, Reino Unido
- 0333 034 6100
4,2
Bom
131 opiniões
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Resposta da Tenpin - York
Hi there, thank you for your 5* review of Tenpin York! We can't wait to welcome you back again shortly. Best wishes-Leila
son’s 6th birthday party
We booked a party for my son’s 6th birthday and it was brilliant from start to finish! Excellent value for money and the staff helping with the parties were so accommodating.
14 de julho de 2026
Resposta da Tenpin - York
Hi Kerri, thank you for your 5* review of Tenpin York! We're so glad to hear how brilliant your party experience with Tenpin was and that you found it to be fantastic value for money and that our staff couldn't do enough! We look forward to welcoming you back again soon. Best wishes-Leila
It was good atmosphere & good arcade
It was good atmosphere & good arcade. I was with my family & we all had fun games. Loved the screen to take a photo of us all with our names
11 de julho de 2026
Resposta da Tenpin - York
Hi Dawn, thank you for you 5* review of Tenpin York! We're so glad to hear that you enjoyed the arcade games and the atmosphere at our venue. See you again soon! Best wishes-Leila
Very disappointing visit
Very disappointing visit. It was a treat for my son. We arrived to what can only be described as a building site, a narrow walkway taped off, not even sure the place was open.
Once we found our way to a reception no warm welcome or explanation/apology for the building site that was going on around us. I was looking forward to a large draught Pepsi max with ice but oh no, there was no explanation just told the draught drinks weren't available so had to settle for a warm bottle of Pepsi max, no cup, no ice.
The place shouldn't be open until.the refurbishments are done!
13 de julho de 2026
Resposta da Tenpin - York
Hi there, thank you for taking the time to review Tenpin York! We are very sorry to hear that the refurbishments had impacted your visit, that some of our drinks had not been available, and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - York', and we can pass this on to be looked into. We hope to welcome you back again soon for a better experience. Best wishes- Adelaide
No aircon extremely uncomfortable and…
No aircon extremely uncomfortable and hot but staff were nice particularly the bar staff
1 de julho de 2026
Resposta da Tenpin - York
Hi Ryan, thank you for taking the time to leave a review of Tenpin York! We are very sorry to hear that your recent experience was not as enjoyable as we would have liked! However, we are pleased to hear that the staff, particularly in the bar were nice. Your feedback is very important to us as this will help us to make improvements for future visits so please be assured all will be passed on! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes, Jade
Absolutely fabulous children's party
Absolutely fabulous children's party. The staff were amazing and very accommodating. We thoroughly enjoyed it.
1 de julho de 2026
Resposta da Tenpin - York
Hi there, thank you for rating Tenpin York 5*! We're so glad you enjoyed the party! We love to receive this kind of feedback and will be sure to pass your kind comments on! Thanks again. Best wishes, Jade
Aircon not working during heatwave
Aircon not working during heatwave - should have been advised before arrival
1 de julho de 2026
Resposta da Tenpin - York
Hello KS,
Thank you for taking the time to rate Tenpin York 1 stars. We sincerely regret the air conditioning issue during your stay and the discomfort this caused. We are reviewing our procedures to ensure better communication regarding such matters. The air conditioning should be working from the second week of August. All the best ~ Laura
Amazing friendly and professional…
Amazing friendly and professional service! Really helpful :)
I can’t remember their name exactly, sorry but Kara/Kayla was amazing!
23 de junho de 2026
Opinião espontânea
Resposta da Tenpin - York
Hi there,
Thank you for your fantastic 5* review at Tenpin York! We are delighted you've had such a great time whilst on your recent to us. It's great to hear you found the staff so friendly and we look forward to welcoming you back again very soon! Best wishes- Steph
Good game of bowling but the…
Good game of bowling but the overpowering smell of paint was not good. I understand this is all part of the upgrade to tenpin and cant be helped so not a major issue. Disappointed that there are no gluten free options on the menu, this could easily be sorted by having a seperate fryer for the fries and offering something like cheesy chips rather than nothing
17 de junho de 2026
Resposta da Tenpin - York
Hi Amy, thank you for leaving Tenpin York a 3* rating and review! We appreciate your feedback regarding your recent visit. We acknowledge your comments about the paint smell and the lack of gluten-free options. We will ensure that your feedback is shared with the correct teams for future improvements to be made. We hope to welcome you back again in the future for a much better experience! Best wishes - Rosie
Son's birthday…made fun
We had a fun time for my Son's birthday treat after school. The atmosphere is always good here. Never feels overcrowded or busy. Toilets always clean, staff are always welcoming and on hand to help. The prices are really good too. The kids all enjoyed it and we will always come back here. Easy to book. Parking is great.
5 de junho de 2026
Resposta da Tenpin - York
Hello Samantha, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you and your son enjoyed the birthday celebrations at our Tenpin at York! We appreciate your lovely comments regarding our facilities and staff. We will pass your feedback on to our team. We do hope to see you again very soon. Many Thanks - Kimberley
Good birthday party
Booking process could have been clearer with direct contact with the venue rather than a centralised phone centre but can't fault communication with the venue itself following the booking -- prompt and very responsive.
On the day, there was a small muddle with the food order but that was the only issue. Otherwise it was well-organised with some very nice thoughtful touches to the decorations. The kids had a great time. Food was decent and the kitchen very kindly helped out with the cake.
10 de junho de 2026
Resposta da Tenpin - York
Hi there, thank you for sharing your feedback for Tenpin York! We are pleased to hear that the communication with our venue was prompt and responsive, and that the children had a great time. We appreciate your comments regarding the muddle with the food order, and we will certainly review these points. We are glad our kitchen could assist with the cake, and we hope to welcome you back again in the future! Best wishes - Rosie
Very helpful staff
10 de junho de 2026
Resposta da Tenpin - York
Hi Ronan, thank you for leaving Tenpin York a lovely 5* rating! We're so pleased to hear that you enjoyed your visit and found our staff to be helpful too. We can't wait to welcome you back again soon! Best wishes - Rosie
Clean and tidy friendly staff.
10 de junho de 2026
Resposta da Tenpin - York
Hi Ian, thank you for your positive feedback. We are delighted to hear you enjoyed our clean venue and friendly staff. We hope to see you again soon! Best wishes - Rosie
Resposta da Tenpin - York
Hello
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your visit. We appreciate your 5* rating and hope to see you back soon. Best wishes - Clare
Resposta da Tenpin - York
Hello Judith,
Thank you for taking the time to rate Tenpin York 5 stars. We're thrilled you enjoyed our friendly staff and fun experience. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Staff were polite and Caring
Staff were polite and Caring. The manager we very helpful in the support of our you gest children deciding not to do a further game. She gave us credits for the arcade and removed the 3rd game.
29 de maio de 2026
Resposta da Tenpin - York
Hi Samantha, thank you for the 5* review for Tenpin York! We're so pleased to hear that our team had provided a good service and were able to provide support during your visit. We will be sure to pass on your kind feedback, and we hope to see you again soon! Best wishes - Adelaide
Resposta da Tenpin - York
Hi there,
Thank you for your fantastic 5* review at Tenpin York! We are delighted you've had such a great time whilst on your recent visit to us. We love to hear all about it and hope to welcome you back again very soon! Best wishes- Steph
Fun night for families
Great fun night with kids everything in one place nice helpful staff
27 de maio de 2026
Resposta da Tenpin - York
Hi Gail,
Thank you for your lovely 4* review at Tenpin York! We are delighted that you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon for hopefully a 5* experience! Best wishes- Steph
Good friendly ,memorable family time…
Good friendly ,memorable family time space in Parrswood Entertainment Center Didsbury .
27 de maio de 2026
Resposta da Tenpin - York
Hi Irum,
Thank you for your lovely 5* review at Tenpin York! It's great to see you've had a great experience whilst on your recent visit to us. We are delighted you found the staff so helpful and friendly. We look forward to welcoming you back to the venue again very soon! Best wishes- Steph
Fab service however only saw one…
Fab service however only saw one lady...so ques were building up
Sticky n gooey table n screen not pleasant
Had a good time thou
27 de maio de 2026
Resposta da Tenpin - York
Hi Mary, thank you so much for the 3* review of Tenpin York! We are so pleased to hear you had a good time. However, we are very sorry to hear that some of your visit was not up to our usual high standard! Please be assured all of your feedback will be passed on so that improvements can be met and in the meantime, we do hope you will still consider visiting us in the future! Best wishes - Mel
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